Customer and Consumer Services Manager
- Hiring Organisation
- Sadler Recruitment
- Location
- Bridgend, Wales, United Kingdom
Amazon Vendor Central and FBA, and global trade customers Order entry, acknowledgment, delivery coordination, invoicing, and invoice query resolution Amazon Vendor Central chargebacks, compliance tickets, and shortage claims management Export documentation, audit trails, and trade terms support in collaboration with the sales team Returns, credit notes, and post … email, and other channels Building peak-season planning and resourcing models Designing consumer journey frameworks with clear case visibility and resolution timelines Implementing workflow management processes and tools, including CRM platforms, to ensure consistent handling at volume Team Leadership Direct management of three reports: Consumer Services Manager, Customer ...