1 of 1 Permanent Service Manager Jobs in Bridgend

About the role: Are you passionate about delivering outstanding IT services and building strong client relationships? Do you have experience managing service delivery in a fast-paced environment? Can you drive service excellence, ensuring that client expectations are not only met but exceeded? What you'll be doing: Service Management & Best Practices: -Ensure best practice, ITIL v4 … aligned service delivery through ownership of ITIL processes. -Oversee every element of service delivery for clients from onboarding to end-of-life management. -Champion a "client-first" approach across the service management function. Client Relationship & Retention: -Act as the primary point of contact and advocate for clients within ROCK. -Build and maintain strong client relationships, ensuring high … levels of satisfaction. -Drive client retention by delivering a seamless service experience and value creation. Service Performance & Continuous Improvement: -Monitor, report, and review service performance against SLAs and key quality metrics. -Lead client review meetings and drive continual service improvement initiatives. -Proactively manage and encourage service improvement across service desk and project teams. Escalation More ❯