1 of 1 Permanent Coaching Jobs in Brighton

support workflows. The Role As Customer Support Lead, you'll be responsible for leading and supporting a team of three Customer Support Executives, providing coaching, direction and clear priorities while helping to build a high-performing support culture. Alongside day-to-day team leadership, you'll remain actively involved … improve support processes, define service standards and ensure customer feedback is used to help inform future product improvements. Key areas of responsibility include: Leading, coaching and developing the support team Managing escalated customer support issues Improving support processes, standards and performance measures Acting as a key voice for customer feedback ...