7 of 7 Permanent Customer Experience Jobs in Brighton

Job Title: Quality Assurance Team Manager - Customer Experience Location: Brighton (Hybrid) Salary: Circa £32.5k + Benefits Type: Full-time, Permanent Be part of a fast-growing, tech-driven company that's transforming customer experiences across the UK. We're looking for a Quality Assurance Team Manager to join a thriving customer experience department. You'll … a high-performing, supportive team focused on delivering exceptional service and championing continuous improvement within a contact centre environment. This is a fantastic opportunity for someone with team management experience, a background in customer service or sales, and a passion for using data and insights to drive change. The Role In this role, you'll be responsible for … leading a team within the QA function - overseeing quality assessments, analysing customer interactions, and presenting actionable insights to improve performance, compliance, and customer outcomes. You'll run root cause analysis, coaching sessions, and use speech analytics tools to ensure the highest quality standards are consistently met. Key Responsibilities Lead, coach and develop a team of QA specialists, helping More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to … ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction More ❯

We're looking for a highly analytical, customer-obsessed and results-driven Ecommerce Manager to take ownership of onsite conversion and broader ecommerce performance at Lucy & Yak. This is a key role in our growing digital team, with a core focus on identifying friction in the customer journey and delivering high-impact solutions that improve experience and … Head of Ecommerce and working closely with Digital Marketing, CRM, Creative, Tech and Brand, you'll blend strategic thinking with hands-on execution. You'll understand what makes our customer tick and use this to shape a best-in-class onsite journey across discovery, product, checkout and beyond. This is a brilliant opportunity to join a close-knit, agile … and creative team. Responsibilities - Conversion Rate Optimisation (CRO): Own and lead the ecommerce CRO strategy across web and app, delivering initiatives that improve conversion, AOV and customer retention. Develop and implement a robust testing roadmap, including A/B and multivariate tests, focused on optimising the full user journey. Use tools like GA4, heatmaps, session recordings and surveys to More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

Role: Mobile ForkliftEngineer Location: Brighton Please state locationwhen applying About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements. In … handling equipment including forklifts, side loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG Fleet Chargeable Services Key Accounts … directed, commensurate with the efficient running of the organisation within the skills and capabilities of the individual and as required from time to time. What we are looking for: Experience in servicing, repairing or maintainingof materials handling equipment (MHE), construction plant, agricultural machinery or powered access equipment (MEWP), or Forklift trucks. Knowledge of automotive, mechanical, electrical, and hydraulic systems More ❯

Analyst to join our client based in Brighton. The ideal candidate will have a track record of meeting online sales targets using conversion optimisation tools and tactics and have experience with website usability, conversion funnels, A/B, and multivariate testing. Salary £35k DOE plus performance related bonus. Your main responsibility will be using data insight to increase conversion … rates. You will also optimise the customer journey using analytic tools to also improve the customer experience. Requirements Familiar with digital campaigns Experience with online marketing Experience with B2B and B2C business Ability to conceive and construct online experiments Working knowledge of CSS and HTML Able to build own tests and designs Google Analytics VWO AB More ❯

Lead Data Engineer £75,000-£85,000 ️ AWS, Python, SQL, Airflow Brighton, hybrid working Analyse customer behaviour using AI & ML We are partnered with a private equity backed company who provide an AI-powered, guided selling platform that helps businesses improve online sales and customer experience. They are looking for a Lead Data Engineer to lead a small … the team and with stakeholders. Technology Leadership: You will guide strategic decision-making regarding technology and architecture, ensuring solutions are scalable, cost-effective, and flexible enough to meet diverse customer needs. What they are looking for Strong commercial experience in a Senior Data Engineering role. Comfortable owning and delivering technical projects end-to-end. Strong in Python, SQL … and cloud platforms (AWS or comparable). Experience with Airflow, Snowflake, Docker (or similar). Familiarity with coaching and mentoring more junior engineers, leading 1-1s and check ins. Wider tech stack : AWS, Python, Airflow, Fivetran, Snowflake, Looker, Docker. What's in it for you Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care) Life More ❯