7 of 7 Permanent Customer Experience Jobs in Brighton

the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers … Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. More ❯

led growth. This involves harnessing the love our members have for our service and growing by systematically creating conditions that encourage and amplify organic customer-driven growth. We have an exceptional exec team in place and a strong data & analytics capability. However, to realise our full potential, we need … somebody to lead us through driving greater strategic clarity, deeper customer and market insight, and more precise measurement of execution metrics. Reporting directly to the CEO, the VP of Insights & Strategy will support the exec team and play a pivotal role in shaping our strategic direction, ensuring that we … team in developing a predictive growth and advocacy strategy that identifies, measures and amplifies the key drivers of viral organic growth. Build a scalable customer and market intelligence engine anticipating behavioural shifts, emerging customer trends and market opportunities. Oversee an integrated data, analytics and decision-making infrastructure to More ❯

area will be crucial in maintaining our competitive edge and enabling sustainable growth. You will play a central role in the business, owning the customer experience and collaborating with senior leaders to set the product and technical vision and strategy. This is a hybrid role where we would … Take every opportunity to communicate the product vision to the business, ensuring high levels of understanding and buy-in within every team. Foster a customer-centric culture in the business, proactively sharing all insights and ensuring feedback from all customer-facing teams is used to inform product decisions. … the wider business has a clear view and understanding of progress and changes at all times. Ensure you have the right blend of talent, experience, and team structure to enable your team to successfully execute the product and technical strategies. Collaborate closely with the Head of Product and Engineering More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

Account Plan (KAP) for each client Act as the primary point of contact for clients during the sales process, ensuring a smooth and positive experience Coordinate innovation sessions/events with clients including Joint Solving, Product Knowledge training, public relations events, and consumer-facing activities Continuously engage to identify … and Innovation Work closely with the internal teams to develop customized solutions that deliver measurable value to clients Partner with marketing, product development, and customer success teams to align sales strategies with product offerings and customer experiences Provide feedback to product teams based on customer insights and … and conversion rates Requirements A degree in Business, Marketing, Technology, or a related field is considered a plus. Minimum of 5-7 years of experience in business development using consultative solutions sales within the supply chain industry Prior experience in Enterprise and SAAS Sales Proven track record in More ❯

repair industry? UBREAKIFIX is looking for a General Manager to lead our Brighton, MI, location. Join a team that values innovation, teamwork, and outstanding customer satisfaction. In this role, you'll oversee daily operations, grow sales, and deliver top-tier service experiences. We offer a competitive salary and the … a high-performing team. Monitor financial performance and prepare regular reports for upper management. Ensure compliance with company policies and industry regulations. Qualifications Proven experience in a managerial role, preferably in a retail or service-oriented environment. Strong leadership skills with a demonstrated ability to manage and inspire a … team. Exceptional customer experience. High level of execution, reliability, and a commitment to excellence in all aspects of the role. Strong organizational and problem-solving skills with an interest in consumer electronics and technology. Effective communication and interpersonal skills, with the ability to motivate and engage employees. Compensation More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯