6 of 6 Permanent Customer Experience Jobs in Brighton

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to … ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction More ❯

DAM), improving how we manage and publish product data, integrating new systems into our eCommerce stack, rolling out new processes for digital trading and content, and supporting CRM/customer data initiatives. This is not a pure project manager role and not a pure business analyst role. It’s both. We are ideally looking for someone who has successfully … teams and external suppliers/implementation partners to keep deliverables aligned, on time and in scope. Support planning and delivery of other digital capability projects such as CRM improvements (customer data, segmentation, campaign enablement, single customer view). Translate business needs into workable solutions Capture, structure and prioritise business requirements from teams such as eCommerce trading, merchandising, product … data, content, marketing, CRM and customer experience. Turn those requirements into clear functional specs and acceptance criteria that can be delivered by technical teams or third parties. Work with technical teams to shape integration requirements, data flows and configuration needs across platforms (eCommerce platform, CMS, ERP, PIM, DAM, CRM/marketing tools, etc.). Product data, PIM and content More ❯

to progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our clients site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise , problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. Trident is dedicated to nurturing the professional growth and technical skills of our team. We believe that investing in our team's expertise not only benefits our employees but also enhances the quality of services we provide to our clients. During their employment, the … and network issues. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. Qualifications and Skills We welcome candidates with experience in the following technologies, though not all are essential: Microsoft Windows desktop & Mac operating systems and other common applications. Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group More ❯

a key role in designing and developing end-to-end solutions, collaborating closely with both technical and business teams to deliver new features that drive growth and enhance the customer experience. What You'll Do Build and maintain robust, scalable applications across the full stack Collaborate in an agile team environment to deliver clean, maintainable, and testable code Influence … choices Optimise Front End and Back End performance to ensure fast, seamless user experiences Contribute to continuous improvement efforts, introducing new ideas and technologies What You'll Bring Proven experience as a Full Stack Engineer or similar role Expertise in React, JavaScript/TypeScript, HTML, CSS , and responsive design principles Strong understanding of Back End technologies and best practices … Passion for writing clean, well-tested code Experience with cloud platforms (AWS, Azure, or GCP) Excellent communication skills and the ability to explain technical ideas clearly A mindset focused on scalability, maintainability, and continuous learning Must be proficient in Node and React Nice to Have Degree in Computer Science or a related field Experience in eCommerce sectors Familiarity More ❯

lifecycle from discovery through to deployment. You will be instrumental in delivering to complex business requirements, creating scalable, effective, and user-centric solutions while driving team success and excellent customer experiences and return on their project investments. This is a hands-on, client-facing role that demands both technical and consultative expertise, with a strong emphasis on leadership, planning … reusable assets, templates, and IP to accelerate future delivery. Maintain and renew relevant Microsoft Certifications and support continuous learning in the team. What you’ll have: Extensive hands-on experience with Microsoft Dynamics 365 Core Business Applications, including licensing. Deep knowledge of the Power Platform, including Power Apps (model-driven and canvas apps), Power Automate (Cloud Flow), AI Builder … Power BI and Co-Pilot Proven experience designing and delivering end-to-end business solutions, including data modelling, custom workflows, and automation. Experience in chatbot development and basic scripting. Strong background in Power Platform Application Lifecycle Management (ALM) and deployment best practices. Demonstrated ability to lead client workshops and drive solution design sessions. Excellent stakeholder management and relationship More ❯

lifecycle from discovery through to deployment. You will be instrumental in delivering to complex business requirements, creating scalable, effective, and user-centric solutions while driving team success and excellent customer experiences and return on their project investments. This is a hands-on, client-facing role that demands both technical and consultative expertise, with a strong emphasis on leadership, planning … reusable assets, templates, and IP to accelerate future delivery. Maintain and renew relevant Microsoft Certifications and support continuous learning in the team. What you’ll have: Extensive hands-on experience with Microsoft Dynamics 365 Core Business Applications, including licensing. Deep knowledge of the Power Platform, including Power Apps (model-driven and canvas apps), Power Automate (Cloud Flow), AI Builder … Power BI and Co-Pilot Proven experience designing and delivering end-to-end business solutions, including data modelling, custom workflows, and automation. Experience in chatbot development and basic scripting. Strong background in Power Platform Application Lifecycle Management (ALM) and deployment best practices. Demonstrated ability to lead client workshops and drive solution design sessions. Excellent stakeholder management and relationship More ❯