Customer Support Lead
- Hiring Organisation
- Avanti Recruitment
- Location
- BN1, Brighton, Brighton and Hove, East Sussex, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £45000/annum
Working closely with Product, Engineering and Customer Success teams Identifying opportunities to utilise AI and automation within support Managing and optimising support tooling, including Freshdesk and HubSpot Supporting global consistency of service delivery and support processes Developing and maintaining support documentation and knowledge resources About You We're interested … particularly interested in individuals with experience in: Managing or leading customer support teams SaaS customer support environments Support and CRM platforms such as Freshdesk, HubSpot or similar tools Support workflows, automation and process improvement Customer support reporting and performance metrics AI and automation within support environments Building effective working relationships ...