1 of 1 Permanent Process Improvement Jobs in Brighton

Using ticket management and scheduling software, the team ensures resources are allocated effectively and in accordance with company policy. This role blends front-line operational activity with team leadership, process improvement, and reporting responsibilities. It combines hands-on scheduling, creative problem-solving, and strategic oversight to continuously enhance the teams capabilities and service delivery. Day-to-Day Responsibilities … Additional RMT Team Lead Responsibilities: Oversee and guide the team in scheduling, resource allocation, and daily ticket management. Ensure workloads are balanced and manage quiet periods to focus on process improvement and departmental capability enhancement. Identify and implement opportunities to streamline operations and improve efficiency. Review and advise on client communications to ensure alignment with operational priorities and … Identify required operational metrics and deliver reports to the Technical Manager and COO. Arrange and lead departmental meetings with the Technical Manager and COO to review performance, workload, and process improvements. Provide support, advice, and mentorship to team members for problem-solving, process adherence, and professional development. Act as the go-to location for resource management tasks, ensuring More ❯