5 of 5 Permanent Service Delivery Jobs in Brighton

Service Delivery Manager – MSP Brighton, BN1 (primarily on-site, 1 day hybrid)£50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking … for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you’ll be doing Leading, coaching, and developing the … Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong More ❯

Permanent Salary: Competitive, details on application Driving License: A full UK driving license is required Travel: Occasional travel to client sites may be required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as a Professional Services Manager . With over 30 years of experience, our team … line manage, lead and coach a team that includes project managers, solutions architects, technical consultants, field engineers, and resource coordinators. The successful candidate will be responsible for ensuring the delivery of services is profitable, efficient, and adequately resourced while also maintaining exceptional customer service. The candidate should have a strong understanding of relevant industry standards and practices. If you … have experience leading a technical project delivery team and thrive in a fast-paced environment, we invite you to join us and make a significant impact on our clients success. The chosen candidate will be part of Trident's Leadership Team and will play a crucial role in shaping its future growth and strategic vision. The Professional Services Manager More ❯

all levels of the organisation. Being able to articulate complex technical information in a way that is appropriate to users with different levels of computer literacy and technical capability. Service Delivery and Improvement Analyse and investigate system errors and unplanned downtime for root causes, making recommendations on remedial actions and implementing required changes to prevent recurrence. Translate user … specified by the Operating Framework to support the Commissioning process. Collaborate with the Commissioning and Finance departments to ensure provision of accurate, timely information to support the monitoring of Service Level Agreements, Service Line Reporting/Patient Level Costing and Reference Costs submissions. Maintain an up-to-date knowledge and understanding of the Data Dictionary, NHS information requirements … Essential Evidence of having undertaken own development to improve understanding of equalities issues Evidence of having championed diversity in previous roles (as appropriate to role). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

Sales & Operations Location: Trident Office, Brighton Employment Type: Full-Time Purpose of the Role The Internal Account Manager supports Relationship Managers by co-managing client accounts and delivering exceptional service . Acting as the primary daily point of contact for assigned clients, the role involves managing communications, addressing inquiries, and coordinating with internal teams to meet client expectations. The … each account, u tilising c ompany C RM and other client management tools. Collaboration & Coordination: Coordinate with internal departments such as professional services, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client meetings independently or alongside Relationship Managers as required . Act as a liaison between clients and internal teams to align and enhance service delivery . Sales & Opportunity Development: Support Relationship Managers in identifying opportunities to promote Tridents products and services. Assist in preparing proposals, raising quotations, and managing tenders. Proactively identify growth opportunities within existing accounts. Administrative Support: Maintain accurate and up-to-date client records, including managing, reviewing, and closing service tickets. Source and specify IT hardware and software More ❯

this is not a remote working role) Job Type: Permanent Salary: Competitive, details on application Driving License: A full UK driving license is required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as a Resource Coordinator . With over 30 years of experience, our team of … The core responsibilities within the designated department of Resource Coordinator are: Identify, organise, allocate and forecast all resources in the Professional Services team to ensure efficient, profitable and timely delivery of a variety of tickets. Provide incident and outage response support and immediately escalate any potential issues leading to variance from forecast. Capture all operational adjustments, amendments, and absence … release daily, weekly, and monthly resource updates that maintain clear communication and ensure all team members are aware of individual, team, and department performance and availability. Give visibility on service delivery risks by working closely with the Operations team and Business Managers any daily activities on upcoming daily activities. Qualifications and Skills: Excellent communication skills, both written and More ❯