Service Delivery Manager
- Hiring Organisation
- Searchability NS&D
- Location
- Greater Bristol Area, United Kingdom
Take full ownership of Incident, Request, Change, and Escalation processes, including chairing the Change Advisory Board (CAB). Manage the IT Secure Operations run budget and define requirements for tools and platforms. Drive Problem Management through trend analysis and prevention to maintain high service standards. Design and create … secure working environments and handle service transitions. Key Skills: ITIL v4, Microsoft Environments, ISO 27001, Cyber Essentials Plus, Telephony Systems, Software Licensing Models, Vendor Management, Incident Management, Change Management, Problem Management, Service Transition, Secure Operations, Budget Management, KPI Reporting, Stakeholder Management, NSD. ...