2 of 2 Permanent Case Management Jobs in Bristol

software support environment. Key Responsibilities Technical Support : Provide expert support across Zellis products, resolving software and data-related issues, and contributing to product improvement. Case Management: Handle support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing : Knowledge … customer maybe required. Occasional on-call support (evenings/weekends) on a rota basis. Skills & Experience Prior experience in Software Support. Strong communication and case management skills. Experience with SLAs, KPIs, and customer satisfaction metrics (e.g. NPS). HR/Payroll or WFM knowledge would be an advantage. ...

with customers, including objection handling • Support customers with the onboarding and pairing process for the "Drive Safe with Motability" app • Manage in-life tracker case reviews and determine appropriate next steps • Work on cases where ongoing driving behaviour may result in removal from the scheme • Help shape the future … telematics case management as the scheme evolves Qualifications The ideal candidate is highly self-motivated, well-organised, and capable of managing their time effectively to consistently meet our targets and deadlines. This role is best suited to someone with strong objection-handling abilities, but who can also demonstrate ...