12 of 12 Permanent Customer Experience Jobs in Bristol

JOB TITLE: Head of Customer Excellence LOCATION: Bristol SALARY: £60,000 - £80,000 WAY OF WORKING: Full Time/Hybrid | Permanent 24-28 days holiday | Life Insurance | Pension Scheme | Healthcare Cash Plan | Hybrid THE BUSINESS: At C4S , we’re proud to be supporting a leading organisation that prides itself on delivering exceptional experiences for its customers and building long … term relationships based on trust and value. We are now hiring for a Head of Customer Excellence to lead the customer-facing strategy, ensuring world-class service delivery and continuous improvement across all touchpoints. THE HEAD OF CUSTOMER EXCELLENCE OPPORTUNITY: As Head of Customer Excellence, you will play a pivotal role in shaping the customer journey, building a culture of customer-centricity, and ensuring our teams deliver the highest standards of service. Reporting directly to the senior leadership team, you will define and execute the vision for customer experience and engagement, championing innovation and best practice. KEY RESPONSIBILITIES: Develop and lead the Customer Excellence strategy , ensuring alignment with overall business More ❯

Description Motability Operations are currently recruiting for Application Experience Advisors' to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email and live chat. … two role play exercises over the telephone and a face to face interview with one of the Managers. Qualifications To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre of your thought processes. You look to meet their needs and solve their problems. Be … a natural listener and good communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next whilst always looking to improve the customers experience. As you will be communicating with a range of customers, dealers and internal stakeholders, it is important that you have strong communication skills both More ❯

project estimates, platform selection and technical designs. You will ensure compliance with all architecture directions and frameworks including technical, security, and regulatory standards and take a prominent role in customer and stakeholder meetings, and technical discussions. You will have a leading role in developing a solution for a project, through initial high-level technical design, into the detailed design … phase, through the development lifecycle and into sustainment of the solution. What does Leidos need from me? Previous experience as a Solution Architect on large customer projects, government customer experience preferred. Experience architecting Inventory Management, and complex multi-stakeholder logistics/supply chain management solutions using modern commercial solutionsi.e. Manufacturing Building IT solutions in Manufacturing … Repairs systems/domain, WMS Warehouse Management System, TMS Transport Management System, IBM Sterling OMS Order Management System, ERP, ESB, Procurement, Business Intelligence, Data Warehouse, etc.), within a government customer environment Experience managing Application Architecture and/or Integration architectural development at an enterprise level including knowledge of application integration concepts and technologies e.g. SOA, ESBs, EAI, XML More ❯

per annum + £4,000 shift rotation allowance Total Potential Salary: £37,000 – £40,000 per annum Start Date: ASAP About the Role We are hiring a proactive and customer-focused Support Analyst to join our client's Customer Operations team. Reporting directly to the Head of Customer Operations, this home-based role offers an excellent opportunity … to support customers across UK and US time zones as part of a well-established SaaS business. You’ll play a key part in ensuring exceptional customer service by providing technical support and troubleshooting assistance, with a focus on delivering a high-quality support experience to users of the platform. Working Hours This role follows a rotating shift … GMT/BST Shift 2: 14:00 – 22:00 GMT/BST The shift alternates weekly between two Support Analysts (including this role), ensuring seamless customer support across both regions. Shift adjustments may be required to cover colleague annual leave and public holidays (UK Bank Holidays and US Federal Holidays are shared between the team). Note: Support is More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

Help shape customer service decisions through data. Use Power BI and SQL to spot trends and improve customer experience. Join a friendly Bristol-based team with a collaborative culture. Gain exposure to senior stakeholders and make a real business impact. This is a chance for an experienced MI Analyst to join a busy and supportive Customer Service … fixed-term contract (we also have an 8-month FTC available for this role too). This is a great opportunity for someone with a year or two of experience in MI analysis to develop their skills, work on meaningful projects, and directly influence how the business understands and supports its customers. What youll be doing: Youll be the … go-to person for producing reports, spotting trends, and creating insight that shapes how the customer service team operates. Day-to-day, youll run and maintain regular reporting, build visual dashboards, and carry out deeper analysis to understand key topics like customer churn, call volumes, and reasons for customer contact analysis experience in this area is More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS The role of account manager is to grow and develop the existing client base around … and prospective client base and will undertake regular coaching sessions to maximise your potential. You will complete regular training and development sessions to ensure that you are meeting both customer and company expectations. The successful candidate will have a strong and coherent plan for finding and winning new business in the marketplace and will be able to demonstrate a … track record of doing so. SKILLS AND EXPERIENCE REQUIRED Ideally you will come from a managed print background,IT or Telecoms and be familiar with contract based selling. The role requires someone who is highly active in the field, client orientated, excellent communicator, experienced negotiator and someone who excels at putting the client first. You will be strong on More ❯

throughout the UK considered - particularly Bristol, Exeter & Bournemouth Areas New Opportunity Great Team You will be qualified to a minimum of I.A.E.A or ATA (VDA) standard with current or experience leading an engineering function for an insurer or independent firm. You will be able to value and negotiate repair costs; provide vehicle valuations; negotiate total loss settlements and have … a detailed understanding of salvage categories and claims management. Experience of vehicle estimating systems such as Audatex, GT Motive or Glasss is essential for this opportunity. AQP qualification is preferred. What will your day look like: To produce high quality reports Assess, value and negotiate repair costs Provide vehicle valuations Negotiate total loss settlements Have a detailed understanding of … and customers Support other members of the team as and when the need dictates Knowledge and Abilities: Inspection scope extends from Cars to HGVS, Agricultural implements, and caravans Resolve customer complaints Consistency of damage Ensure instruction to reporting timescales remains within SLAs Contribute to an engaging and collaborative working environment Adapt to the constantly changing requirements of the department More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our More ❯

Overview JOB TITLE: Product Owner - Embedded Finance. SALARY: £104,992pa to £146,650pa (dependent on experience and location) plus an extensive benefits package. LOCATION: London, Bristol, Manchester, Leeds or Chester. HOURS: Full time. WORKING PATTERN: Hybrid, 40% (or two days) in any of the hubs listed above. About this opportunity We're on an exciting journey to transform Lloyds … right issues. This involves fostering collaborative and empowered teams that take ownership of outcomes, encouraging innovation, and minimizing risk through data-driven testing and learning. Responsibilities The championing of customer agenda through the embedding Consumer Duty, directing the team's ways of working and integrating the customer lens into everything that we do. Developing strategic solutions by anticipating … complex issues, seeking out opportunities to leverage capabilities and maximise re-use. Acting as the organisational authority and established expert understanding and championing the customer, whilst balancing business and technology outcomes. Creating and delivering against the product roadmap and Objectives & Key Results (OKRs) for the Lab, which align to our Group strategy. Managing external vendor/supplier relationships navigating More ❯