24 of 24 Permanent Customer Experience Jobs in Bristol

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to … take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. … You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience More ❯

Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid … between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and … external stakeholders. Strategic Leadership & Function Build-Out: ? Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. ? Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. More ❯

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded … play a key role in influencing its development, defining its future direction, and establishing its long-term success. What you’ll be doing Extract and analyse contact center/customer interaction data to identify trends, customer sentiment, and root causes of issues. Provide actionable insights to improve customer experience and operational efficiency. Ensure compliance with regulatory … and company standards by detecting policy violations and risky language in customer interactions. Develop and track key performance indicators (KPIs) related to speech analytics findings, such as customer satisfaction (CSAT), first call resolution (FCR), and agent performance. Optimise and fine-tune speech analytics tools, models, and keyword/phrase detection for better accuracy. Present analytical findings and insights More ❯

of the Group Personalisation strategy to be more relevant for customers. The role of Strategic Measurement Lead involves developing and delivering the measurement strategy that underpins our personalisation and customer experience ambitions. Crafting measurement frameworks and championing data-informed decision-making will help ensure the delivery of the right message to the right customer at the right … time. The role sits within our Product Intelligence team, where we specialise in using insight to drive product development, supporting the scaling and exploitation of new connections to our customer channels, improved in-channel features and intelligent decisioning tools. If this sounds like you, then we'd love to hear from you! Key Responsibilities Defining the measurement strategyfor personalisation … and Next Best Experience (NBX) initiatives, ensuring alignment with customer, commercial, and operational goals. Define and implement robust measurement frameworks, key results, and taxonomies that provide strategic context to performance outcomes. Drive continuous discovery and learning, embedding feedback loops and behavioural insight into product and experience development. Collaborate cross-functionallyacross Product, CRM, Analytics and Engineering functions to More ❯

to track performance Recruiting and training new members of the team Event Related Responsible for event delivery - with end-to-end accountability for operational management of all events including customer journeys and improving onsite experience Developing and monitoring clear project operational milestones Maximising the profitability, sustainability, and quality of each event through effective project and cost management, costs … to deliver target profit margins Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology and innovations Managing end-to-end delivery of events each year of varying size, format, and complexity across a range of geographies Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a … on ROI Monthly reporting of costs vs revenues and detailed budgets and explanation of monthly variances with the Event Operations Director Adding value to the bottom line and the customer experience through innovative operations solutions and by establishing new profitable, distinct features at events. Highlighting clear financial and operational milestones with teams and cross departments KEY INTERFACES Venues More ❯

digital bank with over 20 million active users. Moving into 2025 and beyond, driving the mobile first agenda continues to be a key part of LBG's strategic focus. Customer expectations are continuing to evolve, and more customers than ever are interacting online. The Digital Engagement team is at the heart of serving and supporting customers and colleagues, and … we must deliver on three key objectives to do this. Meet more financial needs (by driving digital sales for the group), build a customer centric team (Digitise to mobile first through our customer & Colleague experiences) and deliver a world class personalised app (deliver the UKs no 1 banking app). The Digital Engagement team works collaboratively across customer … a fast-evolving retail banking landscape. Your ability to translate broad data sets into compelling stories, think strategically, and influence will be critical in shaping the future of our customer experience and driving the future vision to become the UK's banking app. About us Join us and, as well as making a difference to customers, you'll More ❯

digital bank with over 20 million active users. Moving into 2025 and beyond, driving the mobile first agenda continues to be a key part of LBG's strategic focus. Customer expectations are continuing to evolve, and more customers than ever are interacting online. The Digital Engagement team is at the heart of serving and supporting customers and colleagues, and … we must deliver on three key objectives to do this. Meet more financial needs (by driving digital sales for the group), build a customer centric team (Digitise to mobile first through our customer & Colleague experiences) and deliver a world class personalised app (deliver the UKs no 1 banking app). The Digital Engagement team works collaboratively across customer … a fast-evolving retail banking landscape. Your ability to translate broad data sets into compelling stories, think strategically, and influence will be critical in shaping the future of our customer experience and driving the future vision to become the UK's banking app. About us Join us and, as well as making a difference to customers, you'll More ❯

of Digital Marketing successes to its clients. This collective strategy between Sales and Marketing teams turn interest into potential customers. ELEVATE's CONCEIRGE team are knowledgeable professionals that are customer-centric and sales-driven. We value teamwork, creativity, innovation, and flawless execution. We are thinkers, doers, storytellers, and problem solvers. Above all, we live by core timeless principles that … will do The ELEVATE CONCEIRGE Lead Development Representative is responsible for answering inbound leads from various sources, working to foster the relationship, and determine the specific needs of each customer on behalf of the world's largest and most prestigious companies. This individual will provide a crucial link to connect with prospects, build rapport, gather information, and identify opportunities … that meet the minimum qualification criteria for our customer sales teams. You will work closely with multiple project managers to execute personalized telephone and email outreach, on a range of commercial real estate solutions and products. This role requires a passion to continually demonstrate the ability to exceed expectations and deliver above average results for our customers in diverse More ❯

working with Big Data technologies and tools utilized for handling large datasets. Proficiency in programming and debugging/troubleshooting complex issues. Expertise in Data Processing frameworks and schema design. Experience with Data Ingestion tools and developing robust data pipelines. Familiarity with Data Science tools and techniques. Excellent problem-solving abilities and able to work through issues in a logical … manner, documenting solutions as required. Demonstrable experience of continuous improvement, process optimization and automation. Experience Required for the Role Experience of working with big data and data analytics. In-depth knowledge of data analysis platforms and tooling. Strong communication skills, able to articulate complex technical requirements to a range of audiences Typically qualified to degree level, or … structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT More ❯

to online order picking. Weve now given away nearly £1m in prize money incentivising and rewarding desirable behaviours and are excited about the value this can bring to our customer and to our growth prospects. Were a fun-loving bunch who are growing at an astonishing rate. Weve moved into a brand-new, state-of-the-art office near … . We are excited to keep growing the family with like-minded, passionate individuals who share our values. We care deeply. We are innovative. We deliver excellence. We are customer first. We are friendly and celebrate individuality. About the Role Account Managers are responsible for maintaining long term, trusting relationships with our customers. The role is to oversee a … further opportunities. Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience. Key duties and responsibilities Implement, manage and develop positive working relationships with multiple customer accounts including international fleets Facilitate regular communication both remotely (Teams & mobile) and face More ❯

to online order picking. Weve now given away nearly £1m in prize money incentivising and rewarding desirable behaviours and are excited about the value this can bring to our customer and to our growth prospects. Were a fun-loving bunch who are growing at an astonishing rate. Weve moved into a brand-new, state-of-the-art office near … . We are excited to keep growing the family with like-minded, passionate individuals who share our values. We care deeply. We are innovative. We deliver excellence. We are customer first. We are friendly and celebrate individuality. About the Role Account Managers are responsible for maintaining long term, trusting relationships with our customers. The role is to oversee a … further opportunities. Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience. Key duties and responsibilities Implement, manage and develop positive working relationships with multiple customer accounts including international fleets Facilitate regular communication both remotely (Teams & mobile) and face More ❯

engages users and driver community the opportunity to engage in their performance and to win weekly cash prizes and rewards for achieving Elite Driver standard. They have an excellent customer base and have secured 300+ of the UKs largest fleet customers including Tesco, Asda, Southwest Water, Iceland and Virgin Media. A Key Account Managers is responsible for maintaining long … further opportunities. Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience. Key Duties and Responsibilities Implement, manage and develop positive working relationships with multiple customer accounts including international fleets Facilitate regular communication both remotely (Teams & mobile) and face … diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it Consistently evaluate the value being brought to the customer look at what other opportunities there are to demonstrate more value whether financial, operational or safety related Understand the data related to your customers and help to surface insight More ❯

re considering Capgemini Engineering are looking for a dedicated, passionate Delivery Manager to join our civil aerospace delivery team within Capgemini Engineering. We are looking for an individual with experience in the Civil Aerospace Domain, who has a strong desire for career advancement and the ability to put our customers at the center of Delivery. Hybrid working: The places … as Disclosure and Barring Service) Your Role Reporting to the Delivery Executive, the Delivery Manager will oversee all aspects of delivery within their assigned aerospace account to ensure positive customer experience and controlled performance of our engagement portfolio. You will also: • Collaborate with your partnered Client Partner(s) to ensure we align Capgemini services to meet customer expectations in a competitive environment and that relevant new services as well as growth of existing ones are championed. • Build strong customer relationships and demonstrate objective customer satisfaction. • Actively drive delivery-led selling of Capgemini capability/offerings across assigned accounts. • Meet financial and non-financial targets for assigned accounts, including leading profitability improvement initiatives and transformation. More ❯

. For all our roles, we're looking for someone capable, articulate and motivated, with: A strong understanding of current technology (e.g. AI, Digital Ledger Technology and Quantum) Experience of its practical application and risks A passion for improving risk outcomes for our customers We strive for excellent customer experience but to achieve this we focus on … makes sense to our stakeholders; Making sure our policies and practices reflect new tech opportunities and threats WHAT YOU'LL BRING TO THE ROLE (WHAT YOU NEED) Technology risk experience Expertise in technology, covering key areas such as technology asset lifecycle management, configuration and build management, technology service management (including capacity, change, problem, and incident management), technology architecture and … working knowledge of IT Risk Frameworks (e.g. ITIL, COBIT etc.) and ability to identify, assess and manage technology risk acro Effective communication skills Strong, influencing and leadership skills with experience working with technology leads and engineering teams, and the ability to contribute credibly to technical conversations Has acted as a Risk Specialist business partner, using strong communication skills to More ❯

you ready to join an agile team designing and developing bespoke software for a leading tech-for-good organisation? Interested in being at the forefront of product transformation and customer experience innovation? Would you like to work with a business that’s helped nearly 900,000 people reclaim their independence I’m partnering with a purpose-driven company … solutions, and regularly deploying updates to the business.Their current tech stack includes Java 21, Spring Boot, Microservices, AWS, TDD, and React. But don't worry - you don’t need experience in all areas. We're looking for strong Java developers with some familiarity with JavaScript frameworks.You’ll join a dynamic team of software engineers, aligning technology with wider business More ❯

you ready to join an agile team designing and developing bespoke software for a leading tech-for-good organisation? Interested in being at the forefront of product transformation and customer experience innovation? Would you like to work with a business that's helped nearly 900,000 people reclaim their independence? I'm partnering with a purpose-driven company … and regularly deploying updates to the business. Their current tech stack includes Java 21, Spring Boot, Microservices, AWS, TDD, and React. But don't worry - you don't need experience in all areas. We're looking for strong Java developers with some familiarity with JavaScript frameworks. You'll join a dynamic team of software engineers, aligning technology with wider More ❯

plus many benefits including, bonus, pension, and medical Are you a Senior/Principal Operational analyst Consultant looking to take the next step in your career? Do you have experience working in a consultancy environment with clients in the defence sector? Our client is a global professional services and technology partner with a unique end-to-end approach in … you will be providing the evidence to help the MOD/Government to make better decisions. This may be research studies to analyse new concepts and approaches, working in customer teams to support procurement decisions or supporting workshops with customers and stakeholders to improve polices and planning. Our client’s recent successes within UK MOD mean that the company … interested in people who engage customers technically and personally, with the ability to provide analytical insight. Responsibilities for the Senior Operational Analyst Consultant will include: Delivering technical consulting projects. · Experience on qualitative and quantitative analysis Identifying and winning work within the MOD/Defence sector. Developing and using a variety of analytical tools and techniques Writing reports and presenting More ❯

ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 of our colleagues across HMRC and play a critical part in ensuring … accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience. We are working closely with the other platform groups and their partners to bring those IT Systems and Services together. We work with hardworking, upbeat people who grow … with the challenge of delivering transformation on a huge scale, and who have hands-on experience of driving through both technical and business changes. We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT More ❯

bedesirable Excellent communication and collaboration skills for cross-functional teamwork Proven track record of driving revenue growth Strong analytical and problem-solving skills to interpret data and draw insights Customer-centric mindset with a passion for exceptional customer experiences and knowledge of cloud-related technologies (IaaS, SaaS, XaaS) would be advantageous We also acknowledge that the confidence gap … hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background. To become part of More ❯

role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … proceed. Salary & Benefits: Basic Salary: £25,000 - £35,000 (depending on experience) Realistic OTE: £60,000 - £80,000 Guarantee for up to 4 months Uncapped Commission Structure up to 40% 50/50 commission split on ancillary services (solicitors, surveys, etc.) Progression opportunities: Potential for a senior role with a more attractive base. Pension: Private pension schemes with Aviva … am - 8 pm One weekend in five (Saturday and Sunday, 9 am - 5 pm) with two days off during the week Flexibility to adjust weekends and schedules Desired Experience: Minimum of 2 years of experience as a Mortgage Advisor Experience in a whole-of-market environment (100+ lenders) Proven track record in both purchase and re-mortgage More ❯

lead initiatives that enhance cost-efficiency, service quality, and operational scalability. You'll also be at the forefront of automation and digital innovation , empowering the business to deliver exceptional customer experiences across every channel. If you're a hands-on leader who thrives on turning complexity into clarity-and performance into progress-this is the role for you. The … Logistics, IT, Retail, and Procurement. Champion innovation through automation, digital tools, and data-led decisions. Monitor and report performance, identifying opportunities and delivering results. What We're Looking For Experience Bachelor's degree in Supply Chain, Engineering, Business, or similar. Experience in supply chain performance, planning , or network optimisation . Background in retail or FMCG environments, with exposure More ❯

lead initiatives that enhance cost-efficiency, service quality, and operational scalability. You'll also be at the forefront of automation and digital innovation , empowering the business to deliver exceptional customer experiences across every channel. If you're a hands-on leader who thrives on turning complexity into clarity-and performance into progress-this is the role for you. The … Logistics, IT, Retail, and Procurement. Champion innovation through automation, digital tools, and data-led decisions. Monitor and report performance, identifying opportunities and delivering results. What We're Looking For Experience Bachelor's degree in Supply Chain, Engineering, Business, or similar. Experience in supply chain performance, planning , or network optimisation . Background in retail or FMCG environments, with exposure More ❯

offered on a hybrid basis, with three days per week on site. The Company Route 101 is a dynamic and fast-growing technology solutions provider, specialising in delivering innovative customer engagement platforms to organisations across various sectors. Headquartered in Hambrook Bristol, Route 101 has built a strong reputation for combining cutting-edge technology with a consultative approach to help … clients transform their customer experience. The team works out of a beautifully converted country house with on-site parking, offering a unique and inspiring workplace. With a sparky, collaborative, and hands-on culture, Route 101 is ideal for someone who enjoys working in a fast-paced environment and wants to make a real impact as part of a close … hours. Role Responsibilities As an Accounts Assistant, you will: Maintain and process the purchase ledger, including supplier invoice entry, approvals, and payment runs Manage the sales ledger, including raising customer invoices and allocating receipts Working on call files from suppliers Reconciliation of supplier statements Perform bank reconciliations and support daily cashflow monitoring Making weekly Bacs payments Help with general More ❯

offered on a hybrid basis, with three days per week on site. The Company Route 101 is a dynamic and fast-growing technology solutions provider, specialising in delivering innovative customer engagement platforms to organisations across various sectors. Headquartered in Hambrook Bristol, Route 101 has built a strong reputation for combining cutting-edge technology with a consultative approach to help … clients transform their customer experience. The team works out of a beautifully converted country house with on-site parking, offering a unique and inspiring workplace. With a sparky, collaborative, and hands-on culture, Route 101 is ideal for someone who enjoys working in a fast-paced environment and wants to make a real impact as part of a close … hours. Role Responsibilities As an Accounts Assistant, you will: Maintain and process the purchase ledger, including supplier invoice entry, approvals, and payment runs Manage the sales ledger, including raising customer invoices and allocating receipts Working on call files from suppliers Reconciliation of supplier statements Perform bank reconciliations and support daily cashflow monitoring Making weekly Bacs payments Help with general More ❯