23 of 23 DemandTrendPermanent ITIL Jobs in Bristol

Microsoft Active Directory/EntraID. Accounting and ERP systems. Autodesk, JIRA, Solidworks, and other architecture-specific applications. VDI and graphics/CAD workstations. Technical certification in CompTIA Network+, Security+, ITIL, Microsoft or self-study, hands-on or home-lab experience in these areas. Bachelor's degree in Computer Science, Information Technology, or other relevant field. Physical Requirements: Work to be More ❯

combination of : A solid grounding in the Systems Engineering lifecycle, preferably with experience on large complex secure systems. Knowledge of Agile work practices. A knowledge and understanding of foundational ITIL functions, principles and processes. A proven track record in the implementation and maintenance of complex IT systems. Recent practical experience of successfully integrating complex COTS products. Expertise in the integration More ❯

for the DevOps team Experience you'll need A solid grounding in the Systems Engineering lifecycle, preferably with experience on large complex secure systems Knowledge and understanding of foundational ITIL functions, principles and processes A proven track record in the implementation and maintenance of complex IT systems Recent practical experience of successfully integrating complex COTS products Expertise in the integration More ❯

if you dont have them. We welcome applicants with a broad and varied range of experience and technical knowledge. ServiceNow Knowledge and Certification. Agile methodologies and principles. Experience with ITIL processes, cloud platforms and DevOps practices. Enterprise and software architecture, encompassing data, application and technology, including security principles and data protection regulations. Enterprise application integration. Experience of working in a More ❯

if you dont have them. We welcome applicants with a broad and varied range of experience and technical knowledge. ServiceNow Knowledge and Certification. Agile methodologies and principles. Experience with ITIL processes, cloud platforms and DevOps practices. Enterprise and software architecture, encompassing data, application and technology, including security principles and data protection regulations. Enterprise application integration. Experience of working in a More ❯

the account and employee engagement strategies. What you'll need What you'll know: You'll be an experienced practitioner in IT Service Management. You're likely trained in ITIL, possibly to Expert status. You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers More ❯

to date Occasional Visits to other offices located in the United Kingdom to provide physical support About You To be considered for the role you will need to have:- ITIL V4 Foundation or previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & request\ticket management Strong technical More ❯

of application support tools, technologies, and service delivery processes Excellent leadership, communication, and interpersonal skills Advanced analytical and problem-solving capabilities with a focus on operational efficiency Familiarity with ITIL or similar service management frameworks A full UK driving licence and flexibility to travel across the force area Eligibility to work in the UK with a 5-year checkable history. More ❯

or Account Management role Strong understanding of Microsoft Cloud technologies: Azure, Microsoft 365, Azure AD, Intune, etc. Confident managing customer relationships and running business/technical reviews Familiarity with ITIL service processes, SLAs, and service reporting Excellent communication, organisation, and problem-solving skills Whats in it for you? Salary: Up to £75,000 DOE Private health care Enhanced pension contributions More ❯

ll need to succeed To succeed in this role, you'll need: Proven experience managing a geographically dispersed IT support team Strong understanding of IT Service Management frameworks (e.g. ITIL) Technical expertise in Microsoft 365 administration, networking fundamentals, and end-user device support Experience with ITSM tools, ideally Halo ITSM Excellent leadership, communication, and problem-solving skills A proactive and More ❯

to promote equality in opportunity, employment and service delivery Desirable Experience of working within a large scale programmes and service management structure Practitioner level PRINCE2, MSP and/or ITIL qualifications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for More ❯

part of a team Business process modelling (with ability to use a conventional modelling notation, e.g. UML) Skills Desired: Lean Six Sigma experience Agile/SAFe experience APM PFQ ITIL 4 exposure Knowledge of Service Oriented Architecture Working with large-scale and complex integration programmes Working with 3rd party suppliers Clearance Requirements: BPSS Pre-screening required to start SC Required More ❯

and tooling e.g. Hadoop, Spark; Software development methods and techniques e.g. Agile methods such as SCRUM; Software change management, notably familiarity with git; Public sector best practice guidance, e.g. ITIL, OGC toolkit. Additional Requirements: Must be eligible and willing to obtain UK Government Security Clearance. Key Attributes for Success: Ability to engage effectively with stakeholders, including resolving issues and identifying More ❯

similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing and supporting More ❯

technical issues, and oversee daily operations to ensure timely resolution and continuous improvement. You'll align service delivery with business objectives, set measurable standards, identify training needs, and maintain ITIL-compliant documentation. Staying current with emerging technologies and best practices, you'll support IT infrastructure and ensure all hardware meets specifications. Through ongoing evaluation and enhancement of support processes, you More ❯

project phases Full UK driving licence Desirable (but not essential) Experience with Audiocodes media packs, or similar gateways Knowledge of network infrastructure (VPNs, firewalls, load balancers) PRINCE2 Foundation or ITIL certification Why Join Us? • Clear progression path into Project Management or Technical Consultancy • Supportive team culture with a focus on learning and development • Exposure to enterprise-level deployments and cutting More ❯

being given to rebalancing effort across leadership roles which may impact on this scope. Knowledge Required A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber security and cyber … establishing relationships with key customer representatives and mechanisms on reporting and collecting two-way feedback. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Behaviours We'll assess you More ❯

deliver own workload. High degree of IT literacy. Preferred but not necessary is a CMII practitioner or has equivalent experience or qualification. Has knowledge of SAP or Goldesp or ITIL . The ability to obtain security clearance is essential The position is subject to contract award. Applications for this position will be accepted until Aug. 01, 2025 Export Control Requirements More ❯

verbal Excellent MS office Skills The ability to work under pressure Be helpful and friendly manner Good interpersonal skills Be organised and can manage priorities effectively Qualifications or training ITIL Foundation, but not essential DBS required or enhanced background screening: This position requires the successful candidate to undergo enhanced background screening checks, which include but is not limited to Basic More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management … receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible … defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities More ❯

the senior escalation point for complex issues. Key Responsibilities Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstanding customer experience Design and implement ITIL-aligned processes, policies, and workflows to support scalable service delivery Act as the primary 3rd-line escalation point, particularly for complex or technical incidents Mentor and develop your team, fostering … stack: Windows Server, Active Directory, Azure (Entra ID), Microsoft 365, Intune, Autopilot Familiarity with networking fundamentalsfirewalls, VPNs, VLANs, routing Proven track record managing service desk platforms Strong knowledge of ITIL practices, support operations, and service improvement strategies Excellent verbal and written communication skills; comfortable engaging with technical and senior stakeholders Comfortable interpreting and reporting on performance data and SLAs to More ❯

will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end user requirements into a supported, secure and operational service, in alignment with current NCA operational processes. … and assuring service risks, dependencies and issues. Working with operational teams to design service wraps and processes, including incident management, change management, problem management, availability management, and other core ITIL practices: Designing and building core ITIL-based processes to support the services you are assigned to. This involves working with key stakeholders, both internally and externally, to ensure the processes … DV STRAP will be at risk of termination Person specification Experience of managing a live service: Having experience of managing a live service within a service management function, utilising ITIL-based service support processes. Experience of designing service management processes and support models: Having experience of designing service support processes and support models, including processes such as Change Enablement, Incident More ❯

We are seeking a Service Manager to join our client's team, responsible for ensuring that support services are planned and delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is More ❯