12 of 12 Permanent Incident Management Jobs in Bristol

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support … ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident More ❯

role in helping us understand the threat landscape so we can protect ourselves from risks and prevent attacks. We've a new and exciting role within our IT Service Management function and looking for an experienced Lead Technical Consultant who specialises in Observability who'll report directly to the Head of Service Management. What you'll be doing • Act … making and develop our teams capabilities. • Translate strategy into actionable plans and communicate effectively with your team. • Provide guidance and mentorship, ensuring a unified approach to cybersecurity. • Keep senior management informed of all things Observability to help shape the immediate, reactive decision making as well as mould strategic thinking across not only Technology Operations, but across the Bank as … analytical skills and experience with cybersecurity metrics and risk management. • Outstanding problem-solving abilities. • Skill in managing multiple tasks and engaging with stakeholders across a complex organisation. • Familiarity with Incident Management, ITIL, and SRE best practices. • Expertise in prioritising activities in a rapidly changing environment. It's a bonus if you have but not essential • ITIL Service Management More ❯

have the opportunity to work alongside application support analysts and implementation support analysts who have now merged into one team. Some key responsibilities: Efficiently managing and resolving support and incident tickets, ensuring timely communication with stakeholders. Diagnosing and troubleshooting issues in applications, automated workflows, and integrated services. Working closely with developers, business analysts, and infrastructure teams to ensure smooth … first and second line) technical support role. Some experience in delivering IT-related projects including DR events. Solid understanding of the ITIL framework. Some experience in business analysis, release management, and incident management processes. Strong problem-solving skills with clear, detail-oriented communication in both written and verbal form. Basic SQL querying skills and the ability to More ❯

required Actively monitor the system infrastructure to manage business systems and security risks Actively works with automating the IT infrastructure delivery Work with the following Key Processes: o Event Management; monitoring , measuring against SLA, triggering and reporting o Incident Management; log all incidents and resolve as quickly as possible o Change Management; process approved changes from … Build into Run o Request Management; manage all requests to resolution or escalation o Asset & Configuration Management; manage resources and configurations required to deliver services to agreed SLA What Youll Bring To help us make a difference, youll bring your passion and expertise/talent for what you do along with the following skills, experience, qualifications and attributes More ❯

bases you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration … or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be More ❯

bases you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration … or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be More ❯

bases you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration … or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be More ❯

Data Security team, to support analysis and reporting work for data loss and insider threat events in Virgin Money. Your role will involve working closely with our Data Security, Incident Response and Business teams to manage events and progress remediation and represents a great opportunity to work with industry-leading tools and security partners, utilising your analytical, technical and … be responsive to these challenges. The DLP Analyst will support the Bank's security controls for Data Loss Prevention, carrying out assessments of DLP and Insider Threat events, including incident management, escalation and resolution, acting as a liaison with key stakeholders, and be responsible for reporting on current status and trends. What you'll be doing Analysis of More ❯

in our operational processes and tools. Manage cloud platforms with a focus on cost efficiency, particularly AWS services. Operate and optimise monitoring and alerting systems. Handle API integrations, DNS management, and web service configurations. Develop automation tools and scripts to streamline operational processes. Oversee deployment pipelines and version control systems. Conduct incident management processes and post-mortem … Qualifications: Strong experience with cloud platforms, especially AWS, and cost management. Proficiency in monitoring and alerting systems such as Sentry, Logz.io, or similar. Deep understanding of API integrations, DNS management, and web service configurations. Experience with automation tools and scripting for operational processes. Knowledge of deployment pipelines and version control systems. Proven track record in technical operations or DevOps … a SaaS environment. Strong problem-solving skills with the ability to triage and prioritise issues effectively. Experience in creating and maintaining documentation (runbooks, technical guides). Understanding of SLA management and operational metrics. Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders. If you are interested in this position please apply online or for more information More ❯

in our operational processes and tools. Manage cloud platforms with a focus on cost efficiency, particularly AWS services. Operate and optimise monitoring and alerting systems. Handle API integrations, DNS management, and web service configurations. Develop automation tools and scripts to streamline operational processes. Oversee deployment pipelines and version control systems. Conduct incident management processes and post-mortem … Qualifications: Strong experience with cloud platforms, especially AWS, and cost management. Proficiency in monitoring and alerting systems such as Sentry, Logz.io, or similar. Deep understanding of API integrations, DNS management, and web service configurations. Experience with automation tools and scripting for operational processes. Knowledge of deployment pipelines and version control systems. Proven track record in technical operations or DevOps … a SaaS environment. Strong problem-solving skills with the ability to triage and prioritise issues effectively. Experience in creating and maintaining documentation (runbooks, technical guides). Understanding of SLA management and operational metrics. Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders. If you are interested in this position please apply online or for more information More ❯

in our operational processes and tools. Manage cloud platforms with a focus on cost efficiency, particularly AWS services. Operate and optimise monitoring and alerting systems. Handle API integrations, DNS management, and web service configurations. Develop automation tools and scripts to streamline operational processes. Oversee deployment pipelines and version control systems. Conduct incident management processes and post-mortem … Qualifications: Strong experience with cloud platforms, especially AWS, and cost management. Proficiency in monitoring and alerting systems such as Sentry, Logz.io, or similar. Deep understanding of API integrations, DNS management, and web service configurations. Experience with automation tools and scripting for operational processes. Knowledge of deployment pipelines and version control systems. Proven track record in technical operations or DevOps … a SaaS environment. Strong problem-solving skills with the ability to triage and prioritise issues effectively. Experience in creating and maintaining documentation (runbooks, technical guides). Understanding of SLA management and operational metrics. Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders. If you are interested in this position please apply online or for more information More ❯

team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes, using a variety of communication … Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line with company policy. ● Carry out proactive tasks to assist … team in maintaining a knowledge base detailing resolutions for common issues and requests. ● Verification of acquired and generated data. ● Perform data quality processes as required. ● Interact with effective asset management processes. Personal Qualities and Experience Essential: A collaborative approach to working. Strong communication skills - written, on the phone and in person. Experiencing accessing and configuring devices remotely. Confident user More ❯