16 of 16 Permanent Incident Management Jobs in Bristol

through effective triage and coordination with cross-functional teams. You will interact closely with both IT professionals and business users to resolve functional issues while adhering to robust service management protocols. By participating in shift rotations and following best practices in incident management, you will help guarantee uninterrupted production processes. Your ability to communicate effectively with suppliers … minimise disruption to manufacturing operations.* Engage directly with IT and business users to address functional issues related to manufacturing execution systems (MES) and production line devices.* Follow established service management processes such as Incident Management, Change Management, Capacity Management, Problem Management, and Service Level Management to maintain high standards of delivery.* Maintain agreed … of responsibility.* Share knowledge proactively with team members through regular updates, knowledge transition sessions, and collaborative problem-solving.* Assist in preparing operational reports for stakeholders by tracking progress on incident resolution and ongoing projects.* Support stakeholder management by providing clear communication channels and regular status updates throughout the incident lifecycle. What you bring: * Demonstrated experience supporting IT More ❯

the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA directly … privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end … internal and/or external) functions: Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal and More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support … ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident More ❯

and compute power. Responsibilities Manage enterprise Azure critical national infrastructure in a large-scale environment Provide support and troubleshooting for Azure services including Compute, Storage, Networking, etc. Utilize Azure Management tools such as Azure Monitor, Agents, KQL, ARM templates, Azure Policies, and Infrastructure as Code (IaC) with Azure DevOps, Bicep, etc. Perform scripting with PowerShell and manage patching in … cloud environments Follow ITIL incident management practices, document troubleshooting steps, and ensure SLA/OLA/KPI adherence Engage in customer support activities, including incident triage, resolution, and proactive problem management Develop and maintain operational and process documentation Contribute to security and compliance standards (GDPR, ISO, SOC, etc.) Qualifications 5+ years of IT and Azure/… platform services and troubleshooting skills Scripting skills in PowerShell Ideal Skills Ability to work under deadlines and manage multiple priorities Excellent fault analysis and problem-solving skills Experience with incident management and process improvement Effective communication and documentation skills More ❯

new tech opportunities and threats WHAT YOU'LL BRING TO THE ROLE (WHAT YOU NEED) Technology risk experience Expertise in technology, covering key areas such as technology asset lifecycle management, configuration and build management, technology service management (including capacity, change, problem, and incident management), technology architecture and design including cloud services. Strong, working knowledge of More ❯

monitor traffic, respond to suspicious activity, and conduct audits to ensure compliance. Vulnerability Analysis Carry out regular assessments and penetration tests, develop mitigation strategies, and report on remediation progress. Incident Response Lead incident detection, containment, and recovery efforts; conduct post-incident reviews and recommend improvements. Forensic Analysis Investigate incidents, perform root cause analysis, preserve digital evidence, and … preferred. Security Tools Proficiency Hands-on experience with Palo Alto firewalls, IDS/IPS, and endpoint protection. Network Security Knowledge Deep understanding of VPNs, network protocols, and security architecture. Incident Management Proven ability to detect, analyse, and resolve security threats and malware. Vulnerability Management Experience in identifying and mitigating system vulnerabilities. Automation Skills Proficiency in security automation … using scripting tools like Python or PowerShell. Frameworks & Compliance Familiarity with ISO 27001, NIST 800-53, Cyber Essentials, and GDPR. Risk Management Strong grasp of risk assessment methodologies and security control frameworks. Communication Able to communicate technical concepts clearly to both technical and non-technical stakeholders. Project Management Experience managing security projects and working with cross-functional teams. More ❯

monitor traffic, respond to suspicious activity, and conduct audits to ensure compliance. Vulnerability Analysis - Carry out regular assessments and penetration tests, develop mitigation strategies, and report on remediation progress. Incident Response - Lead incident detection, containment, and recovery efforts; conduct post-incident reviews and recommend improvements. Forensic Analysis - Investigate incidents, perform root cause analysis, preserve digital evidence, and … preferred. Security Tools Proficiency - Hands-on experience with Palo Alto firewalls, IDS/IPS, and endpoint protection. Network Security Knowledge - Deep understanding of VPNs, network protocols, and security architecture. Incident Management - Proven ability to detect, analyse, and resolve security threats and malware. Vulnerability Management - Experience in identifying and mitigating system vulnerabilities. Automation Skills - Proficiency in security automation … using scripting tools like Python or PowerShell. Frameworks & Compliance - Familiarity with ISO 27001, NIST 800-53, Cyber Essentials, and GDPR. Risk Management - Strong grasp of risk assessment methodologies and security control frameworks. Communication - Able to communicate technical concepts clearly to both technical and non-technical stakeholders. Project Management - Experience managing security projects and working with cross-functional teams. More ❯

monitor traffic, respond to suspicious activity, and conduct audits to ensure compliance. Vulnerability Analysis – Carry out regular assessments and penetration tests, develop mitigation strategies, and report on remediation progress. Incident Response – Lead incident detection, containment, and recovery efforts; conduct post-incident reviews and recommend improvements. Forensic Analysis – Investigate incidents, perform root cause analysis, preserve digital evidence, and … preferred. Security Tools Proficiency – Hands-on experience with Palo Alto firewalls, IDS/IPS, and endpoint protection. Network Security Knowledge – Deep understanding of VPNs, network protocols, and security architecture. Incident Management – Proven ability to detect, analyse, and resolve security threats and malware. Vulnerability Management – Experience in identifying and mitigating system vulnerabilities. Automation Skills – Proficiency in security automation … using scripting tools like Python or PowerShell. Frameworks & Compliance – Familiarity with ISO 27001, NIST 800-53, Cyber Essentials, and GDPR. Risk Management – Strong grasp of risk assessment methodologies and security control frameworks. Communication – Able to communicate technical concepts clearly to both technical and non-technical stakeholders. Project Management – Experience managing security projects and working with cross-functional teams. More ❯

successful candidate will play a central role in delivering risk reduction across the business. You'll be responsible for maintaining ISO27001 compliance, overseeing risk assessment and mitigation, and supporting incident management across multi-entity operations. Key Accountabilities: Lead and manage a team of three security professionals , supporting their development and day-to-day delivery. Ensure ongoing ISO27001 accreditation … policy, tooling, and training. Conduct risk assessments, oversee remediation plans, and guide secure-by-design approaches across projects. Provide technical leadership in areas including threat intelligence, compliance reporting, and incident response . Support regulatory and internal audits, contributing clear documentation and continuous improvement. Collaborate with internal teams and external partners, including service providers and the organisation's parent company. … Required Skills & Qualifications: Demonstrable experience in information security leadership , including line management or team leadership . In-depth knowledge of ISO27001, GDPR, FCA SYSC, PCI DSS and other regulatory/compliance frameworks. Hands-on experience with security technologies: SIEM, IAM, vulnerability assessment, endpoint protection, cloud services (AWS, SaaS, IaaS) . Strong communication skills and stakeholder management abilities. Experience More ❯

successful candidate will play a central role in delivering risk reduction across the business. You'll be responsible for maintaining ISO27001 compliance, overseeing risk assessment and mitigation, and supporting incident management across multi-entity operations. Key Accountabilities: Lead and manage a team of three security professionals , supporting their development and day-to-day delivery. Ensure ongoing ISO27001 accreditation … policy, tooling, and training. Conduct risk assessments, oversee remediation plans, and guide secure-by-design approaches across projects. Provide technical leadership in areas including threat intelligence, compliance reporting, and incident response . Support regulatory and internal audits, contributing clear documentation and continuous improvement. Collaborate with internal teams and external partners, including service providers and the organisation's parent company. … Required Skills & Qualifications: Demonstrable experience in information security leadership , including line management or team leadership . In-depth knowledge of ISO27001, GDPR, FCA SYSC, PCI DSS and other regulatory/compliance frameworks. Hands-on experience with security technologies: SIEM, IAM, vulnerability assessment, endpoint protection, cloud services (AWS, SaaS, IaaS) . Strong communication skills and stakeholder management abilities. Experience More ❯

successful candidate will play a central role in delivering risk reduction across the business. You'll be responsible for maintaining ISO27001 compliance, overseeing risk assessment and mitigation, and supporting incident management across multi-entity operations. Key Accountabilities: Lead and manage a team of three security professionals , supporting their development and day-to-day delivery. Ensure ongoing ISO27001 accreditation … policy, tooling, and training. Conduct risk assessments, oversee remediation plans, and guide secure-by-design approaches across projects. Provide technical leadership in areas including threat intelligence, compliance reporting, and incident response . Support regulatory and internal audits, contributing clear documentation and continuous improvement. Collaborate with internal teams and external partners, including service providers and the organisation's parent company. … Required Skills & Qualifications: Demonstrable experience in information security leadership , including line management or team leadership . In-depth knowledge of ISO27001, GDPR, FCA SYSC, PCI DSS and other regulatory/compliance frameworks. Hands-on experience with security technologies: SIEM, IAM, vulnerability assessment, endpoint protection, cloud services (AWS, SaaS, IaaS) . Strong communication skills and stakeholder management abilities. Experience More ❯

Experience of building and operating consumer-facing services Demonstrable experience as an infrastructure, operations or technical expert operating in the space between development and operations. Previous experience in cloud management, code and test, scaling, automation, source control, deployment, and back-up Experience using Azure DevOps, Octopus Deploy (or another CICD tool) to automate software releases to customers. Scripting experience … continuous improvement. You have a passion for DevOps and Platform as a Service. Understanding of security and compliance requirements related to platform infrastructure. Experience with observability practices and tooling, incident management processes and driving operational excellence. Diversity, Equity and Inclusion If you're excited about this role but your experience doesn't align perfectly, we encourage you to More ❯

ISO/IEC 27001 , ISO/IEC 42001 and Cyber Essentials PLUS standards. In this role you will be responsible for maintaining, auditing, and continuously improving their Information Security Management System (ISMS), overseeing compliance initiatives, coordinating with internal teams, and ensuring the organization remains audit-ready. Additionally you will be implementing (alongside the technical and sales team) a Compliance … helping customer maintain their ISO Certifications. Key Responsibilities: Instrumental in the building of a new Team to deliver CaaS and supporting services. Develop, implement, and maintain the Information Security Management System (ISMS) aligned with ISO/IEC 27001 and Cyber Essentials PLUS standards. Lead internal audits, gap assessments, and risk assessments for ISO 27001 and Cyber Essentials PLUS. Coordinate … audits and certifications, including liaison with third-party auditors. Maintain the Statement of Applicability (SoA) , Risk Treatment Plans , and supporting documentation. Identify compliance gaps and lead remediation activities. Oversee incident management, business continuity, and data protection processes as part of ISMS requirements. Stay current on changes to ISO 27001 and Cyber Essentials PLUS frameworks, regulatory expectations, and cybersecurity More ❯

Risk team that provides expert risk assessments, analysis and advice to clients within the Defence Sector. Day-to-day, you'll be a key stakeholder in the Security Risk Management process, working closely with our clients to identify and respond to cyber threats and security risks. Your responsibilities will include: Leading cyber security consultancy with key customers at a … Monitoring and reporting on system security requirements and vulnerabilities, escalating unresolved vulnerabilities when appropriate Managing the effective coordination of all security-related activities, including but not limited to, queries, incident management, document reviews and testing Modelling Cyber security risks using established and novel frameworks Essential experience of the Principal Cyber Security Consultant: In-depth knowledge of MoD Security … compelling cases and oversee creation of cyber security strategies in business and operational contexts Comprehensive knowledge of UK Defence deployed network architectures with an understanding of proactive security risk management Essential qualifications for the Principal Cyber Security Consultant: We value difference and we don't have a fixed idea when it comes to background or education, provided you can More ❯

a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Constantly drive us to do better for … that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group … Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery More ❯

and audits. Vulnerability Analysis: Conduct assessments and penetration testing. Develop mitigation strategies and track vulnerabilities. Forensic Analysis: Analyze security incidents, collect evidence, and prepare reports to improve security posture. Incident Response: Lead response efforts, develop plans, and conduct post-incident reviews. Security Tools: Manage security tools like firewalls and intrusion detection systems. Evaluate new technologies. Documentation: Maintain detailed … plus), and understanding of secure development lifecycle. Proficiency with security tools, firewalls (Palo Alto preferred), IDS, endpoint security. Strong understanding of network protocols, VPNs, and security architecture. Experience in incident detection, analysis, response, forensic and malware analysis. Skills in scripting and automation (Python, PowerShell). Knowledge of frameworks like ISO 27001, NIST, Cyber Essentials. Understanding of risk management … clear security documentation and communicate technical info effectively. Solid organizational skills and ability to work in a team environment. Extensive experience in cybersecurity roles, especially in security operations and incident management. Project management experience and relevant certifications (CCSP, CEH, Security+, AWS, Azure) are highly desirable. What You ll Get in Return Discretionary annual bonus 25 days' holiday, holiday More ❯