3 of 3 Permanent Issue Tracking Jobs in Bristol

and maintaining scalable solutions. • Solid understanding of SaaS architecture, microservices design, and distributed application development. • Familiarity with software development lifecycle processes, including requirements gathering, issue tracking, version control, and CI/CD pipelines. • Strong analytical and problem-solving skills, with the ability to make informed, effective technical decisions. More ❯

QAs to deliver high quality products. Duties and Responsibilities: Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance, and issue tracking. Collaborate with the team to continuously improve our testing processes and quality standards. Able to analyse and assess risk of test coverage for … a detail-oriented mindset. Ability to understand front-end users' requirements and exhibit a problem-solving attitude. Experience working with test management and defect tracking tools (e.g., Jira, TestRail, etc.). Familiarity with CI/CD tools and concepts to ensure seamless integration of automated tests. Understanding of API More ❯

asked to: Lead and mentor the Support Team, promoting a culture of excellence and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism … and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth integration between Freshdesk and Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with … with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing More ❯