Service Desk Engineer
City Of Bristol, England, United Kingdom
Peaple Talent
firm, ensuring that all problems and requests are dealt with within SLA - Handle escalated issues from 1st & 2nd line support team via ticketing system & MS Teams - Ensure that all Incident/Alerts/Service requests are worked effectively and efficiently - Provide guidance, direction and training to co-workers - Assist in … an on-call rota providing emergency IT support out of hours YOUR PROFILE - Experience of providing IT support with excellent customer service - Understanding of Exchange Server and Active Directory - Knowledge of M365 suite - Able to pick up bespoke applications - Excellent customer service skills - Proactive and professional team player SALARY & BENEFITS more »
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