IT Service Desk Analyst
- Hiring Organisation
- Artis Recruitment
- Location
- Bristol, Avon, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £28,000 per annum
Assess the urgency and impact of incidents and prioritise accordingly Maintain clear communication with users throughout the resolution process Support mobile device administration using Microsoft Intune Identify recurring issues and contribute to longer-term improvements Follow established IT procedures, escalation processes and asset management protocols Skills & Experience … genuine customer-first approach. Ideally, you’ll have experience within a professional services or similarly fast-paced environment. You’ll ideally have experience with: Microsoft Office 365 Active Directory SCCM Group Policy Windows OS Telephony and AV systems, including Avaya and video conferencing 1st line technical troubleshooting Remote support ...