2 of 2 DemandTrendPermanent Problem Management Jobs in Bristol

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within … the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on-hold times More ❯

and Exchange • Understanding of messaging standards such as SMTP, DMARC, DKIM, and SPF • Ability to manage multiple priorities in a fast-paced, dynamic environment • Familiarity with Incident, Change and Problem Management processes • Excellent interpersonal, communication, and relationship-building skills • Strong analytical and problem-solving abilities It's a bonus if you have but not essential • Knowledge of More ❯