12 of 12 Permanent Service Management Jobs in Bristol

About the role The Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL’s dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective engagement with Risk and Audit to provide confidence that services are operated safely, compliantly, and within agreed risk appetite. What you’ll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage ...

Senior Service Consultant Permanent | 37 Hours per Week Location: Bristol or Malvern | Hybrid Working Available Travel Required We’re partnering with a leading organisation operating across complex Defence and government environments to appoint an experienced Senior Service Consultant. This is an excellent opportunity for a senior service professional with strong experience across Service Design, Service Architecture and Service Development to play a key role in shaping high-quality, compliant and operationally sound solutions. Working closely with customer-facing, bid, service and technical teams, you’ll provide subject matter expertise across the full ...

Senior Service Architect Location: Bristol Job Type: Permanent, Hybrid, Full time Salary: Up to £80k + bonus + benefits We’re looking for a Senior Service Consultant/Service Architect to join a specialist Service Consultancy team, working closely with MoD customers across major bids , service design and technology transformation. This is a highly client-facing role where you’ll act as an SME across service architecture, service management and service delivery, helping translate complex customer requirements into practical, deliverable solutions. Key responsibilities Support and shape ...

escalation point, and helps maintain reliable services for clients. The Technical Account Manager will collaborate with infrastructure specialists, field analysts, and service management teams while contributing to service improvement, technical governance, and knowledge development. Why Join This Team: Contribute to a growing UK IT Services organization supporting … broad portfolio of managed technology services. Work with experienced technical specialists across infrastructure, cloud, virtualization, service management, and end-user computing. Help shape service delivery practices, technical standards, and future infrastructure improvements. Support clients through collaborative problem-solving and proactive service improvement. What You Will ...

most ambitious digital organisations. We are seeking an exceptional digital leader to join our Digital Services Department as Interim Head of Service Delivery (Technology Services). This is a high-profile leadership role with responsibility for ensuring the delivery of safe, resilient, secure and customer-focused technology services across … Group. Reporting into the Director of Technology Services, you will provide strategic and operational leadership across infrastructure, service management, technical operations, cybersecurity, supplier management and business continuity. As part of the senior digital leadership team, you will play a pivotal role in shaping a new service ...

project meetings, workshops, and steering committees, documenting actions and decisions Monitoring project risks, issues and changes, escalating where needed Supporting resource planning and capacity management activities across the IT portfolio Delivery Framework & Governance Champion adherence to IT project delivery methodologies, governance and best practice Ensuring projects comply with established … templates, reporting standards and project controls Supporting portfolio reporting by consolidating project status updates, KPIs, milestones and delivery metrics Driving continuous improvement of project management processes and delivery governance Assisting in the development and implementation of PMO and project governance frameworks Supporting audit, compliance and regulatory requirements relating ...

meetings, workshops, and steering committees, documenting actions and decisions Monitoring project risks, issues and changes, escalating where needed and Supporting resource planning and capacity management activities across the IT portfolio Delivery Framework & Governance Champion adherence to IT project delivery methodologies, governance and best practice and Ensuring projects comply with … KPIs, milestones and delivery metrics as well as supporting audit, compliance and regulatory requirements relating to project delivery activities Driving continuous improvement of project management processes and delivery governance, as well as Assisting in the development and implementation of PMO and project governance frameworks Stakeholder Management Building strong ...

Corridor) Salary: £35,000 Basic Additional Allowance: Guaranteed £2,500 per year payable monthly to cover unsocial travel hours Location: Home Based Reporting To: Service Delivery Manager About Workplace IT Workplace IT provides CAF Compliant Co-Managed IT Services and Digital Safeguarding to large Health, Social Care, Housing, Education … environments. Build trusted relationships with client stakeholders and become a valued extension of their internal teams. Maintain accurate records of all activity within our service management platform and documentation systems. Work closely with Service Desk, Provisioning and Project teams to ensure successful service delivery. Provide support ...

Hargreaves Lansdown PLC is seeking a Service Assurance Manager to lead the Service Assurance team and govern IT service management across heritage systems, cloud services, and third‐party platforms. You will drive major incident leadership, risk governance, and continuous improvement to ensure safe, compliant operations. ...

escalation point, and helps maintain reliable services for clients. The Technical Account Manager will collaborate with infrastructure specialists, field analysts, and service management teams while contributing to service improvement, governance, and knowledge development. #J-18808-Ljbffr ...

knowledge/experience: Awareness of Juniper networking equipment (switches, WLCs, APs) or experience in higher education/public sector IT projects. Understanding of IT service management tools (ServiceNow, JIRA, SolarWinds) and concepts like SIAM, warranty, and hypercare support. ...

impact by producing reports and collaborating with the IT team. Utilise various security tools to investigate incidents, identify trends, and assess threats. Employ IT Service Management tools to classify cyber-related incidents and use data analysis tools to analyse trends and present management information reports. Collaborate with ...