15 of 15 Permanent Service Management Jobs in Bristol

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process … within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on More ❯

Description You will coordinate and monitor the Change & Release Management day-to-day administrative activities, providing governance and ensuring compliance and adherence to all associated processes. Key responsibilities: Ensuring Changes and Releases are governed and controlled across all environments according to process. Ensure that appropriate actions have been planned to minimise both the risk of failure and the impact … customers and systems during changes or Releases. Create and provide accurate reporting on KPI's to all relevant stakeholders and perform reporting trend analysis. Review and update the Continuous Service Improvement Plan Perform Post Implementation Reviews to implement corrective actions to prevent failed and unauthorised Changes. Assist with creating, developing, testing, and maintaining the process, procedures, tools, and templates. … Assist the Change & Release Lead with regular audits of the process. Deputise for the Change & Release Lead. Qualifications We are looking for someone with Change and/or Release Management experience and ideally a background in a Service Desk or Customer Service role, who has a positive and flexible "can-do" outlook and a willingness to learn More ❯

ensuring timely resolution of support tickets, maintaining high customer satisfaction, and managing a diverse range of IT systems and infrastructure. You will be instrumental in user onboarding, documentation, asset management, data centre maintenance, virtual environment support, and day to day IT operations. A few of our employee benefits are: 25 days holiday per year (plus bank holidays), increasing with … long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family cover Pension scheme of up to 7% employer contribution Life Assurance 4x salary (flexible up to 10x) Group income protection Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and … Support & Collaboration: Deliver 1st, 2nd, and 3rd line support in coordination with the ServiceDesk, ensuring SLA compliance and assisting customer programs, projects, and engineering systems when needed System & Server Management: Install, support, and maintain Windows and Linux servers including upgrades, backups, server hardware upkeep, and virtual environments, including hypervisor support (Nutanix, VMware). Physical DataCentre support and maintenance activities More ❯

Support teams, initiating escalations and meticulously tracking the resolution of complex issues with external partners as required. Operate effectively within established ITIL frameworks, specifically contributing to Incident and Problem Management, and Change Enablement processes to uphold the governance of their Service Management Centre. Execute configuration service requests from their customers, collaborating with the Support Team to … company IT systems, alongside configuring new staff laptops and facilitating the procurement and deployment of essential peripheral equipment for colleagues. Key Experience Required: Demonstrated experience in incident and problem management within an ITIL-driven technical setting. Familiarity with Change Enablement and Release Management processes would be a distinct advantage. A solid grasp of IT support, coupled with the More ❯

results. Our cloud advisory capability is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. This is a customer facing role. You will be required to travel to UK client locations (3-4 days … role () UK Nationality is required for this role. Key job responsibilities Lead and deliver complex advisory engagements across business case development, IT operating model design, governance, and organizational change management Facilitate workshops and executive-level discussions to align stakeholders on cloud strategy and transformation roadmaps Advise clients on the impact of cloud transformation, helping them develop and implement new … Monitor and evaluate the effectiveness and maturity of cloud operating model transformations, adjusting as needed to ensure success. Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Develop business cases and value propositions for cloud adoption and digital transformation initiatives Design and implement innovation programs More ❯

of cyber security threats, supporting our members and customers in improving their digital resilience. Our products and services are currently organised into five principal groups: Protective services, Professional services, Service Team, Product Team, and Architecture and engineering team. We have just launched our Security centre (SOC) service, which includes endpoint detection and response (EDR), Security Information and Event … Management (SIEM) capability and 24x7 security event monitoring. The Security Services Team includes network, SIEM and SOC focused services, service development, transition and delivery. This is where this role sits. About the role: As Jisc's Cyber security service manager, you will be responsible for service management activities in the delivery of the security operations … guiding customers through the complex on-boarding journey in an effective and timely manner, whilst meeting or exceeding customer expectations. You will work collaboratively with the senior and lead service managers to always ensure successful and fully resilient delivery of service. You will also work closely with other technical teams across cyber and cloud who are intrinsically involved in More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN Preferred Competencies & Experience An extensive experience and recent proven track record … of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs More ❯

to learn. As part of your apprenticeship, you will develop your technical knowledge to have a good understanding various aspect of IT Support, from End User to Networks, from Service Desk to Cloud Systems. The apprenticeship You will complete the 13 month-long, Level 3 Information Communications Technician apprenticeship The apprenticeship will give you an understanding of working in … Operating Systems, Support Tools and Processes. Testing and problem solving using diagnostic techniques, event and system logs and troubleshooting. Act as first point of contact for all incidents and service requests. Triaging tickets and providing 1st line support. Engage and collaborate with the Product teams including experienced Engineers, Technical Leads, Product Owners, Service Management teams. Complete tasks More ❯

IT professionals with a passion for delivering complex solutions that drive tangible uplifts in capability for clients and their users. We specialise in Enterprise and Solution Architecture, Systems Engineering, Service Management and DevOps, to build highly effective teams tailored to the problem-space and requirements. As part of the Secure Systems Team , you’ll have the opportunity to … of hosting technologies (virtualisation, containerisation, orchestration), with experience of industry leading products and vendors. Desirable: Experience delivering into MOD, relevant governance and security policy, processes, and practices (inc Joint Service Publications 604, 440). Knowledge of national and international security frameworks such as NIST SP 800 Series. Experience managing agile teams, DevOps engineering teams and CI/CD. Practical More ❯

would be a significant advantage if you also have: Certification in TOGAF, Zachman, or a similar framework. Professional cloud certification, such as an AWS Solutions Architect. Experience with IT service management frameworks like ITIL. Ready to Make an Impact? We're not just evolving our tech-we're reshaping how sport is experienced, analysed, and delivered across the More ❯

working as engineers solving complex cross domain problems within government organisations TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Location: Hybrid working in Bristol (occasional visits to other sites) with possible … to influence buy-vs-build decisions Develop expertise in diverse technical and business domains Expand your knowledge of the technical stacks used Skills & Experience Required: Experience using modern configuration management tools (such as Ansible, Chef or similar) Experience working with Terraform Experience working with docker containers & container orchestration tools (such as Kubernetes, OpenShift or Docker Swarm) Experience both using … Lambda) Industry experience writing well-tested code in one of our platform languages (Java, Go, Python or similar) Knowledge of cross domain principles & technologies Experience of working in a service management environment Practical applications of using observability patterns in previous systems Creating and monitoring system availability metrics and using those to drive work that reduces downtime There are More ❯

platforms to support scale and efficiency Build deep knowledge across business and technical domains What We re Looking For Essentials: Infrastructure as Code expertise with tools like Terraform Config management with Ansible, Chef, or similar Docker/container orchestration (e.g. Kubernetes, OpenShift) CI/CD experience (e.g. Jenkins) Monitoring tools like Grafana, Prometheus, or InfluxDB Event-driven architecture with … Linux, scripting, and networking fundamentals Experience with AWS (EC2, RDS, S3, Lambda) Desirables: Coding in Java, Go, Python, or similar Familiarity with cross-domain security principles Previous work in service management or high-availability environments Experience building or using reliability metrics Security Matters Due to the nature of our work, any offer will be subject to passing security More ❯

platforms to support scale and efficiency Build deep knowledge across business and technical domains What We’re Looking For Essentials: Infrastructure as Code expertise with tools like Terraform Config management with Ansible, Chef, or similar Docker/container orchestration (e.g. Kubernetes, OpenShift) CI/CD experience (e.g. Jenkins) Monitoring tools like Grafana, Prometheus, or InfluxDB Event-driven architecture with … Linux, scripting, and networking fundamentals Experience with AWS (EC2, RDS, S3, Lambda) Desirables: Coding in Java, Go, Python, or similar Familiarity with cross-domain security principles Previous work in service management or high-availability environments Experience building or using reliability metrics Security Matters Due to the nature of our work, any offer will be subject to passing security More ❯

platforms to support scale and efficiency Build deep knowledge across business and technical domains What We're Looking For Essentials: Infrastructure as Code expertise with tools like Terraform Config management with Ansible , Chef , or similar Docker/container orchestration (e.g. Kubernetes , OpenShift ) CI/CD experience (e.g. Jenkins ) Monitoring tools like Grafana , Prometheus , or InfluxDB Event-driven architecture with … Linux , scripting, and networking fundamentals Experience with AWS (EC2, RDS, S3, Lambda) Desirables: Coding in Java , Go , Python , or similar Familiarity with cross-domain security principles Previous work in service management or high-availability environments Experience building or using reliability metrics Security Matters Due to the nature of our work, any offer will be subject to passing security More ❯

days a week in Client location (Bristol preferred, Farnborough alternative) for duration of activity. Success criteria Manage and achieve EA acceptance and validation to client representatives, against requirements and service management processes during Q1 2025. Expected skills & experience required: Client ICT and network standards. Client documentation standards. TOGAF (ideally certified). Archimate (or equivalent). Due to the More ❯