4 of 4 Permanent ITIL Jobs in Bromley

help them secure a Modern Workplace Analyst to join their team. You will be tasked with the following, - Experience working within an IT support environment - Comfort working within an ITIL framework (incident, request, change, problem). - Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows 10/11 desktops, Intune, Autopilot. - A knack for explaining More ❯

help them secure a Modern Workplace Analyst to join their team. You will be tasked with the following, - Experience working within an IT support environment - Comfort working within an ITIL framework (incident, request, change, problem). - Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows 10/11 desktops, Intune, Autopilot. - A knack for explaining More ❯

or related field preferred. Relevant certifications such as Microsoft Certified Professional (MCP), or similar are advantageous. Experience with a range of operating systems including Windows and macOS Familiarity with ITIL or similar incident management frameworks. Experience with remote desktop applications and help desk software. Knowledge of legal-specific software and systems such as case management, document management, and time recording More ❯

and software setup/configuration – Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking – TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness – Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices – Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and … initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence … and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti – preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with More ❯