a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management … s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures … or improvements where required Assist GOC members assigned to IT related projects (medium/high profile) under the supervision of the Global Operations Centre Management Build and maintain relationships with key support teams and assignment groups within CHAMP Grow personal understanding of CHAMP’s portfolio of Products, GOC policies more »
an ITMS On-site Engineer, you will be responsible for maintaining the interface between ITMS Customers and ITMS Operations, ensuring functions meet and exceed service support standards. You will provide a single point of contact for all service affecting requests and incidents. You will work to develop and … operate systems for detecting, recording, and resourcing services affecting incidents, as well as working on the management of the LAN and WAN networks and escalations while based at customer site. Essential Job Functions: To provide technical support to ITMS Customers On-site, either via in-person request, phone, email … or ticketing system. To provide, diagnostics and resolution, incident logging, hardware and software configurations and related services. To maintain a high degree of customer service for all support incidents and adhere to all servicemanagement principles. To take ownership of incidents and be proactive to resolution. To more »
Job summary The Asset, Quality and Contracts Manager falls within the Digital Services ServiceManagement department within Digital Services which follows the ITIL standard of ServiceManagement, empowering technology, and process to ensure the users have the best possible experience and outcomes, both externally and internally … legislation, the ability to work unsupervised and proactively. Being a diligent staff member with an eye for detail and a passion for improving the service, the post holder will work closely with all elements of the Digital Services teams to deliver the best outcomes of the service and … for customers. They must offer a "can do", proactive approach to service delivery and ultimately delivering for the service needs. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career aspirations. We have career more »
