2 of 2 Permanent Social Skills Jobs in Broxbourne

in person Accurately log and manage support tickets using the internal system Troubleshoot hardware, software, and network issues in a timely manner Ensure clear communication and updates to end users Escalate unresolved or complex issues in line with company procedures Contribute to documentation and process improvements Requirements: Previous experience in … a 1st line IT support or helpdesk role Strong understanding of Windows operating systems and Microsoft Office applications Excellent communication and interpersonal skills Ability to prioritise tasks and work efficiently under pressure A professional and customer-centric approach to support This is a fully office-based role in Broxbourne More ❯

porting, service migrations, and on-site or remote installations Act as the primary point of contact for clients during the delivery lifecycle, ensuring transparent communication and issue resolution Coordinate internal technical teams and third-party suppliers to ensure successful implementation of network and telecoms solutions Ensure projects are delivered in … hosted telephony Strong understanding of number porting procedures, connectivity provisioning, and service migrations Ability to manage multiple projects simultaneously, often under tight deadlines Excellent communication and stakeholder management skills Strong documentation and reporting capabilities using delivery platforms or ticketing systems Experience with SIP, fibre installations, SD-WAN, firewalls, or More ❯