3 of 3 Permanent ITSM Jobs in Buckinghamshire

Expertise in Windows 10 Operating System. • Familiarity with JAMF/Apple device management, particularly macOS. • Basic knowledge of application packaging and deployment. • Administration skills in Intune and experience with ITSM tools (e.g., ServiceNow). • Understanding of Virtual Desktop environments. • Experience with scripting (e.g., PowerShell) or automation tools. Experience: • Minimum of X years of experience in End User Computing or technical More ❯

Understanding of and experience of Scrum. Strong knowledge of Jira Software and Confluence. Familiarity with business operations and support systems, such as those used in Finance, HR, or IT Service Management (e.g., ServiceNow), would be desirable Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age More ❯

and the US. Responsible for the delivery of 1st line IT Support to all European and US businesses (primarily colleagues and school staff, students and parents) using the Group ITSM tool and following IT policies, processes, procedures and standards as deployed, aligned within the ITIL framework. Support of end user devices (Desktops, laptops and … tablets) including management of hardware and software to ensure they are deployed, controlled and maintained effectively. Key Responsibilities Accurate registration, prioritisation and classification, of all requests in the IT Service Management system, from multiple channels. Identify, triage, and resolve/escalate all IT support requests that come through the Service Desk, with efficient resolution of 1st line IT work within … agreed SLAs utilising the ITSM tool. Carry out initial diagnosis of incidents to ensure that they can be progressed quickly and accurately. Ensure all incidents and service requests are responded to and managed within SLA timescales. Provide remote technical diagnosis and fault resolution. Ensure Service Desk communications and notifications for service outages are sent to IT users, liaising with suppliers More ❯