work as a team member with good team spirit. Good understanding about tried infrastructure support services in a managed services model. Experience in working with cross-functional teams (ITServiceManagement framework). Ability to effectively communicate with global teams for issue escalation and problem resolution. Driving experience with valid driver license, ability drive to customer location (as required) and More ❯
work as a team member with good team spirit. Good understanding about tried infrastructure support services in a managed services model. Experience in working with cross-functional teams (ITServiceManagement framework). Ability to effectively communicate with global teams for issue escalation and problem resolution. Driving experience with valid driver license, ability drive to customer location (as required) and More ❯
Understanding of and experience of Scrum. Strong knowledge of Jira Software and Confluence. Familiarity with business operations and support systems, such as those used in Finance, HR, or ITServiceManagement (e.g., ServiceNow), would be desirable Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age More ❯
Experience Experience of best practice ways of working on transformation programmes, ideally having had overall responsibility for implementing Microsoft Dynamics 365 CE with multiple impacted business systems (ERP, HCM, ITSM etc) The experience and gravitas to command the respect of and leadership to a team of diverse skillsets and responsibilities ensuring that each deliver on their commitments Experience of working More ❯
is being provided and why. Essential Skills & Experience: Solid understanding of data centre environments, infrastructure, and associated services (e.g., storage, backup, recovery). Strong background in ITServiceManagement (ITSM) and familiarity with frameworks such as ITIL. Experience managing service contracts, SLAs, and vendor performance. Proven ability to work with auditors and manage compliance requirements. Comfortable navigating complex service issues More ❯
and the US. Responsible for the delivery of 1st line IT Support to all European and US businesses (primarily colleagues and school staff, students and parents) using the Group ITSM tool and following IT policies, processes, procedures and standards as deployed, aligned within the ITIL framework. Support of end user devices (Desktops, laptops and … tablets) including management of hardware and software to ensure they are deployed, controlled and maintained effectively. Key Responsibilities Accurate registration, prioritisation and classification, of all requests in the ITServiceManagement system, from multiple channels. Identify, triage, and resolve/escalate all IT support requests that come through the Service Desk, with efficient resolution of 1st line IT work within … agreed SLAs utilising the ITSM tool. Carry out initial diagnosis of incidents to ensure that they can be progressed quickly and accurately. Ensure all incidents and service requests are responded to and managed within SLA timescales. Provide remote technical diagnosis and fault resolution. Ensure Service Desk communications and notifications for service outages are sent to IT users, liaising with suppliers More ❯
