3 of 3 Permanent Knowledge Management Jobs in Buckinghamshire

work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service. You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations. You will partner with a … You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents. You will support the team with training, expertise, mentoring … complexity, increased urgency, or the potential for reduced effort or cost Ensure SAS Cloud standards and best practices are adhered to and validated Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas Deliver excellent customer service using a customer first and More ❯

disciplinary matrix structure where swarming around the work is more important than functional alignment. We are looking for someone who has: Strong .NET framework knowledge (C#, ASP.NET Core etc ) Expertise in Windows Server administration Database administration (SQL Server primarily) Ability to instrument and consume monitoring and observability tools (Application … PowerShell, Azure CLI, and Bash for automation tasks Previous experience with Azure DevOps, Jenkins, GitHub Actions, or similar tools Containerisation and orchestration (Docker, Kubernetes) Knowledge of security best practices for cloud environments Experience optimising cloud spend and resource efficiency Incident management and response procedures Service level objective (SLO … definition and tracking Capacity planning and performance optimisation Risk assessment and mitigation strategies Documentation practices and knowledge management Experience implementing reliability practices in production environments Strong communication skills and good stakeholder management Problem-solving abilities and analytical thinking Ability to make data-driven decisions Connells Group UK More ❯

We are urgently looking for an Customer Support Role to join our Device Intelligence team. The ideal candidate will have proven experience in Accounts Management and Customer First service and support for all account related issues. Required: An Accounts Management team member will be responsible for the following … scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer incidents and requests. Apply excellent written, digital, and oral communication skills. Work on an tech forward customer … support team assisting users both local and remote. Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle. Balance the demands of daily and routine assignments with long-term projects. Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat More ❯