3 of 3 DemandTrendPermanent Objectives and Key Results Jobs in Buckinghamshire

Full Time Location: Milton Keynes Compensation: £50,000/year Description As the Customer Support Manager, you will lead the frontline of our customer support operations, ensuring timely, effective, and empathetic resolution of user issues. You'll look after a team of 9 support analysts, including 1 team lead, to oversee helpdesk systems and workflows, and drive continuous improvement in … service delivery across our software. You will work alongside the wider teams including Customer Experience Managers, Professional Services and Products teams, to name a few. You may often be supporting customers remotely; however, this role also has the requirement and expectation to travel across UK, IRE and on occasion overseas should the need arise. You will build strong relationships with … Kinetic customers at all levels with the aim of ensuring customer satisfaction. You will have a consultative, customer-centric approach to the identification and implementation of solutions that meet the customer's needs Key Responsibilities The successful person is an essential part of the future success of this team. We're not the type of business who provides a set More ❯

The Company: Privately owned global technology platform working with universities and leading venues across the globe. Backed by a larger global leader in software solution growth. A market-leading solution with major growth plans over the next seven years. The Opportunity: Join a business that truly dominates the market in its solution space. It already works with over 80% of … its target market! Help transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how it’s done—this is very much a ‘hands-on’ role! This is a fantastic opportunity to take already solid foundations and further train, develop, and optimise your team. Whilst leading the day-to … day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with More ❯

The Company: Privately owned global technology platform working with universities and leading venues across the globe. Backed by a larger global leader in software solution growth. A market-leading solution with major growth plans over the next seven years. The Opportunity: Join a business that truly dominates the market in its solution space. It already works with over 80% of … its target market! Help transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how it’s done—this is very much a ‘hands-on’ role! This is a fantastic opportunity to take already solid foundations and further train, develop, and optimise your team. Whilst leading the day-to … day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with More ❯