24 of 24 Permanent Service Delivery Jobs in Buckinghamshire

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with … client stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective ...

proactive Software Quality Assurance Manager to join our team. You will work closely with the Head of Quality & Analysis, Chief Technology Officer, IT Service Manager and Project Managers. The ability to communicate effectively and engage with customers and the wider team is critical. You will be the primary point … requirements placed on the company, including the government’s Cyber Security Model version 4 (CSMv4). Digital Sensitivity Review The Digital Sensitivity Review (DSR) service is an AI innovation led data toolset and service, developed by SVGC Ltd and being run in partnership with FCDO Services, for identifying ...

IT. It’s a specialist discipline. Saepio is one of the UK’s most recognised cyber specialists and a NCSC Assured Service Provider. We work with over 1,000 organisations to cut through noise and see real risk, align policy, people and technology, mature security operations, build resilience … services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service. Responsibilities include: Onboarding: manage new customer onboarding to new security services Client Relationship Management ...

travel to client sites (mainly Milton Keynes) when required. Currently 1 to 2 days a month. Hours: 37 hours per week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst … join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure support and visibility for the technical team and day to day compliance with service management (ITIL) processes. This includes end to end processes with internal ...

learned.* Coordinate bid planning activity including timelines, responsibilities, response structure, requirements checklists, review checkpoints and submission requirements.* Work with sales, solutions, contracts, finance, operations, service delivery and subject matter experts to gather inputs, track actions and maintain momentum throughout the bid process.* Contribute to opportunity qualification … ability to deliver.* Help develop customer focused win themes and response messaging that clearly explain SHI’s IT reseller, technology solutions, partner ecosystem and service delivery strengths.* Review, edit and improve proposal content to ensure responses are compliant, accurate, consistent, well-structured and written in a clear, professional ...

help shape the future of aerospace and defense. Chief Engineer About us: The Future Joint Command and Staff Trainer (FJCAST)programmewill transform the delivery of senior staff training, enabling Joint Headquarters, operational commands, coalitionpartnersand allied nations to train together across Land, Maritime, Air, Space and Cyberspace domains. Through … willbe responsible forthe technical vision, engineeringgovernanceand solution integrity of the FJCASTprogramme. The FJCAST Chief Engineer is the senior technical authority responsible for assuring the delivery of a secure, interoperable, and data-driven Joint Collective Training capability. The role is accountable for integrating simulation, synthetic environments, operational systems, communications ...

that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems … reduce greenhouse gas emissions from commercial transport Role Summary We're looking for an experienced Project Manager to take ownership of the successful delivery of major projects or multiple smaller initiatives. You'll work across the full project lifecycle, providing direction, maintaining delivery momentum and ensuring projects achieve ...

world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more. About the job The Cloud Services Delivery team is looking for a Cloud Services Delivery Manager to provide expertise in cloud industry best practices and stay up to date with … investment, while deepening your expertise across cutting-edge technologies and collaborating with some of the brightest minds in the industry As a Cloud Services Delivery Manager, you will: Champion and advocate for the customer experience (voice of the customer), provide real-time and on-demand management of assigned enterprise ...

employee experience, at work and beyond. Permanent Regular Job Description: We are looking for a Product Manager to join the team. This role is delivery-focused, translating product strategy into execution through clear user stories, effective backlog management, and consistent sprint delivery. You will play a key role … facing teams to ship high-quality features and continuously improve the user experience. This role suits a hands-on Product Manager who enjoys owning delivery and solving real user problems. YOUR NEXT CHALLENGE Responsibilities: Partner with the Head of Product to deliver the agreed product roadmap Own and manage ...

Role Title: Service Desk Analyst Duration: 12 month contract Location: Milton Keynes. Fully onsite. Either 8-4pm or 10-6pm Rate: up to £178.85 p/d Umbrella inside IR35 Role purpose/summary The Service Desk is a key IT function and delivers the leading … approach defined by VWFS' IT Services Strategy to all in VWFS UK, VW Bank Ireland and the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating ...

satisfaction. Represent the voice of the client and provide internal feedback to improve IDeaS products and solutions. Apply lessons from past experiences to enhance service delivery, collaborating with internal teams to improve processes and outcomes. Professional Development and Mentorship Participate in client events, such as conferences and training ...

A leading cybersecurity firm is seeking a Cyber Security Analyst in High Wycombe, UK, to support clients with services like Digital Risk Protection and Brand Management. Responsibilities include client onboarding, relationship management, and performance reporting. ...

team that provide frontline support, dedicated account assistance and customer onboarding services. Working closely with senior stakeholders across the business, you'll help drive service excellence while ensuring customer issues are resolved effectively and efficiently Key responsibilities include: Leading and developing customer support and onboarding teams Managing customer escalations … ensuring timely resolution of complex issues Acting as the key link between customers, support teams and engineering functions Driving service improvements through process, systems and people developmentSupporting key customer accounts and attending customer meetings when required Monitoring team performance, coaching managers and supporting professional development Establishing and maintaining high ...

involved. So, what are you actually taking ownership of? You'll lead the Group Information Security and Cyber Operations function, owning the development and delivery of the cyber security strategy and roadmap. That spans cyber operations and incident management; security risk, governance and compliance; cyber resilience and business continuity … matters most. This isn't happening in isolation. You'll sit on the IT Senior Leadership Team, alongside the Group Heads responsible for Architecture, Service Delivery, Software and End User. Your influence will extend beyond your own function. You'll contribute to the direction of the wider ...

involved. So, what are you actually taking ownership of? You'll lead the Group Information Security and Cyber Operations function, owning the development and delivery of the cyber security strategy and roadmap. That spans cyber operations and incident management; security risk, governance and compliance; cyber resilience and business continuity … matters most. This isn't happening in isolation. You'll sit on the IT Senior Leadership Team, alongside the Group Heads responsible for Architecture, Service Delivery, Software and End User. Your influence will extend beyond your own function. You'll contribute to the direction of the wider ...

seamless provision of telecom services, which will involve managing the process from contact with the customer through to full set up of the contracted service(s) to the customers satisfaction. The Role The day to day role will involve contract scrutiny, customer contact and ordering services as specified from … relevant suppliers via CRM system within agreed SLAs. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience with the 5G service. The role will involve: Order management ...

Barnes Associates Limited is seeking an experienced NOC Operations Manager to lead the Network Operations Centre, oversee critical infrastructure services, and drive improvements in service delivery, resilience, and customer satisfaction. The role blends technical leadership with hands-on engineering across Microsoft and Cisco environments. The position offers remote ...

role: To facilitate and maintain the highest operational standards within the plant by ensuring the best current work method, for achieving quality, cost, and delivery whilst above all maintaining safety, is in place; providing timely training and assessment of operating staff in line with their job descriptions; implement policy … core operational skills are completed on time in full to the required standards. Highlight current and future skills and competencies gaps to ensure maximum service delivery is achieved Supporting the team leaders closing their skills gaps using the training 4 box training matrix tool Perform regular process audits ...

team of platform engineers, guiding them in designing, implementing, and troubleshooting platform solutions, collaborating with cross-functional teams to ensure the successful delivery of platform projects. We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed … high level advice on the strategic direction and priorities for the infrastructure function that underpins the IT estate. Strategic planning, day to day operations, delivery of new services and solutions and capacity planning to ensure IT infrastructure meets the current and future requirements of the organisation. Participating in incident ...

role with genuine autonomy and influence across the business. The Role Lead and develop the IT team. Manage day-to-day IT operations and service delivery. Support and optimise Microsoft Dynamics 365 Business Central. Oversee infrastructure, networks, security and business-critical applications. Manage third-party suppliers and technology partners. … Microsoft Dynamics 365 Business Central, NAV or similar ERP platforms. Strong leadership experience with a track record of developing teams. Experience managing suppliers, service providers and technology partners. Sound understanding of IT operations, infrastructure and service delivery. Strong stakeholder management and communication skills. Desirable Experience Microsoft 365 administration ...

Remote Technical Support Engineer Location: Milton Keynes (Office-based) Hours: Full-time, 37.5 hours per week (Mon–Fri, between 08:30–17:30) Department: Service About the Role: We are seeking a highly capable Remote Support Engineer to join our clients Customer Support Centre. This newly created position … train users on correct usage, maintenance and safety procedures. Support customers via phone, video and remote-assistance sessions. Escalate unresolved cases to field service or technical specialists. Identify required parts for field visits when needed. Record all actions and troubleshooting steps within MS Dynamics. Service Quality & Repair Efficiency ...

social engineering and other user-targeted cyber threats. This is an excellent opportunity for someone who enjoys combining cyber security, customer engagement, reporting and service improvement in a fast-paced and growing cyber security business What you’ll be doing? Manage the onboarding of new customers onto Security Awareness … trends and opportunities for improvement. Produce insightful reports and recommendations that demonstrate progress and drive security maturity. Work closely with internal teams to resolve service-related issues efficiently and effectively. Provide regular updates to customers, manage expectations and maintain strong working relationships. Support service reviews and customer meetings ...

work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll be the main point of contact for clients, engineers, and end-users, ensuring maintenance … service requests are handled promptly and within SLA. Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery. Our core hours are Monday to Friday, 8:30am5:30pm. The Support Centre operates 7 days a week with shifts between 6:00am9 ...

seeking a Cloud Services Delivery Manager to lead customer outcomes for complex cloud engagements. The role blends strategic guidance with hands-on delivery across SAS cloud solutions for enterprise accounts. You will collaborate with Product Management, R&D, Technical Support, and Professional Services to ensure value realization, maintain ...