Service Desk Analyst
- Hiring Organisation
- Tate Milton Keynes
- Location
- Milton Keynes, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £27,000 - £33,000 per annum, Negotiable, Inc benefits, OTE
ticket management. We're looking for someone who is able to build strong rapport with end users and internal colleagues. Good communication skills is a must, as well as proactively keeping clients updated with the status of their ticket! You will be encouraging end users to follow process with … tickets across hardware, software, and network issues Prioritise, log, and resolve incidents and requests within the ticketing system, escalating where appropriate Provide clear, professional communication and regular updates to users throughout the resolution process Troubleshoot and resolve common technical issues remotely, aiming for first-contact resolution Deliver an excellent customer ...