Operations Administrator
Milton Keynes, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Snap Finance UK
basic amendments: change of address, payment dates etc). Assist with the processing and allocation of payments, refunds, and direct debits. Maintain accurate customer account information across relevant systems, ensuring adherence to data protection and quality standards. Support the onboarding and ongoing compliance of third-party service providers by ensuring correct documentation and processes are followed. Perform general … Manage incoming communications relating to customers that enter or already are within an insolvent position Oversee communications from third party portals relating to customer updates (debt charities, debt management plans, payment offers, weekly payment distributions) Basic exceptions report review (application … stage referrals) and decisioning for low risk referrals (I.e. multiple accounts) Manage the credit file amendment requests (across several credit reference agencies). Process some of our digital communications (SMS, WhatsApp) that are more a data entry process – weekend payer updates etc. What we’re looking for: Previous experience in an administrative or operations support role. Experience working in a More ❯
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