1 of 1 Permanent Technical Services Manager Jobs in Buckinghamshire

Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet … improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with Operations Centre technical teams on escalations to ensure seamless and effective service delivery. Provide hands-on management support across … meetings and Ad hoc meetings with customers, acting as the primary point of contact for all service-related matters. Serve as a key liaison between customers and internal technical escalation teams or thirdparty vendors, ensuring timely issue resolution and service continuity. Proactively identify and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. More ❯