Speech Analytics Manager
- Location
- Milton Keynes, England, United Kingdom
reserve the right to close the advert earlier If we receive a high volume of applications. We're looking for a Speech Analytics Manager to lead and evolve our Genesys speech analytics capability, transforming customer interaction data into meaningful insight that improves customer outcomes, strengthens Consumer Duty oversight … drive operational efficiencies across Customer Operations, Fleet Operations and the Virtual Dealer Team. What you’ll be doing: Lead the use of speech and text analytics to identify customer trends, risks, demand drivers and opportunities to improve efficiency and customer outcomes. Turn customer interaction data into actionable insights ...