4 of 4 Permanent Use Case Jobs in Burgess Hill

standardise, and optimise service delivery processes across tiers, markets, and servicing domains. Lead process redesign efforts from discovery through implementation, using data, colleague insights, case trends, and operational feedback to improve service quality, efficiency, controls, and colleague experience. Provide strong project and programme management across multiple transformation workstreams, ensuring … strategic enabler of service transformation, including content governance, taxonomy, content lifecycle management, knowledge architecture, and readiness for AI-enabled servicing tools. Use case histories, servicing data, colleague feedback, and operational insights to identify knowledge gaps, process defects, and opportunities to improve self-service, assisted service, and resolution ...

opportunities, risks, and issues in these domains can be addressed by technology.Strong analytical and problem-solving skills for developing technology-enabled use cases and analysing Business needs.Strong technical expertise, including knowledge of software development, database management, and scripting. Excellent communication and problem-solving skills. Ability to work independently ...

build relationships and influence stakeholders across different teams and regions.Ability to translate business and customer needs into clear product requirements, user stories, use cases or journey maps.Experience working with development teams and acting as a bridge between technical and commercial stakeholders.A commercial mindset, with the ability to define ...

simplify, standardise, and optimise service delivery processes across tiers, markets, and servicing domains.Lead process redesign efforts from discovery through implementation, using data, colleague insights, case trends, and operational feedback to improve service quality, efficiency, controls, and colleague experience.Provide strong project and programme management across multiple transformation workstreams, ensuring clear … management as a strategic enabler of service transformation, including content governance, taxonomy, content lifecycle management, knowledge architecture, and readiness for AI-enabled servicing tools.Use case histories, servicing data, colleague feedback, and operational insights to identify knowledge gaps, process defects, and opportunities to improve self-service, assisted service, and resolution ...