Information Technology Support Specialist
- Hiring Organisation
- X4 Technology
- Location
- Burton Upon Trent, England, United Kingdom
Management and coordination of external 1 st line IT support providers (hardware, software, systems, and access issues) • Provide 2nd line IT support (support system testing and improvements, assisting with technical problem solving, and escalated issues resolution) • Troubleshoot and resolve basic technical issues • Coordinate device provisioning, onboarding and offboarding activities … experience (tickets, troubleshooting, escalations, onboarding/offboarding, asset/admin) • Experience with CSV (executing test scripts, IQ/OQ/PQ or UAT/Functional, documenting evidence, URS/FS) • Familiarity with Microsoft 365 and enterprise applications • Understanding of databases, interfaces, system integrations and CRM/ERP systems such ...