2 of 2 Permanent Risk Management Jobs in Caernarfonshire

Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process … hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured ...

Monitoring, observability and alerting across cloud infrastructure, platform services and supported application environments; Cloud engineering and automation, including Infrastructure as Code, deployment pipelines, configuration management and standards-led delivery; and Promoting service resiliency through proactive issue identification, operational insight, automation and continuous improvement. The role involves: Supporting service reliability … RBAC and platform diagnostics – Essential; Infrastructure as Code and automation using Bicep, Azure DevOps pipelines and GitHub-based source control and collaboration – Essential; Configuration management and standards automation using Ansible or equivalent tooling – Preferred; Experience of using or implementing monitoring solutions using Elastic – Preferred; Operational reporting, issue trend analysis ...