2 of 2 Permanent Onboarding Jobs in Caerphilly

manage incidents through the ticketing system Support Microsoft 365 applications and company hardware/software Escalate complex issues where required Support new starter onboarding and inductions Work within agreed SLAs and ITIL best practice Experience Required Previous IT support or helpdesk experience Knowledge of Microsoft 365 Strong communication and customer ...

hardware, software, Microsoft 365, and basic networking. You’ll be responsible for logging and managing incidents, supporting users across the business, and assisting with onboarding, device setup, and account administration. Key Responsibilities Provide first-line IT support via phone, email, and ticketing systems. Troubleshoot hardware, software, and connectivity issues. Support … Microsoft 365 applications including Outlook and Teams. Configure laptops, desktops, printers, and mobile devices. Assist with user onboarding/offboarding and access management. Support IT security processes including MFA, patching, and antivirus. Requirements Previous experience in an IT support/helpdesk environment. Strong knowledge of Windows OS and Microsoft 365. ...