1 of 1 Permanent Performance Metrics Jobs in Caerphilly

edge Utilize, monitor and modify the CRM system as needed to meet business needs Achieve maximum effectiveness of the team, reducing return rates and associated costs Establish KPIs, track performance metrics and provide regular reports to executive management Guide and direct the recruitment efforts to have the right level of team members Liaise with the Customer Ambassador Team … variances Provide reports and analysis of returns data from all sales channels along with managing current and future return and repair partners Establish, monitor, and report on key support metrics (CSAT, NPS, etc..) Own and optimise Customer Experience metrics such as NPS and CSAT by designing structured feedback loops, analysing trends over time, and translating insights into clear … goals Ability to think strategically beyond the role of Customer Services and work with other teams Lead and influence change management Deep understanding of customer experience principles and support metrics Knowledge of our products is desirable Knowledge of best-in-class systems and process and experience in implementing and managing these to drive constant improvement Professional and positive approach More ❯