1st Line IT Support Analyst
- Hiring Organisation
- OPR Resourcing Specialists
- Location
- Camberley, Surrey, United Kingdom
- Employment Type
- Permanent
- Salary
- £25000 - £30000/annum
contact for IT support queries via phone, email and service desk. Logging, categorising and prioritising incidents using the ticketing system. Troubleshooting hardware, software, Microsoft 365 and networking issues. Resolving common support requests including password resets, user account administration and software installations. Escalating more complex issues to specialist support … experience in a 1st Line IT Support or Service Desk role. Good knowledge of Windows and/or macOS operating systems. Experience supporting Microsoft technologies including Azure, Intune and Microsoft Defender. Familiarity with Active Directory and user administration. Experience using ITSM or ticketing platforms such ...