Service Delivery Manager
Camberley, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Nigel Frank International
IT Service Delivery Manager Location: Camberley (Hybrid – 2–3 days onsite per week) Salary: £40,000 – £50,000 (depending on experience) Start Date: ASAP Nigel Frank are working with a growing organisation in the Camberley area to recruit an experienced IT Service Delivery Manager . This is a key role within the business, managing a small IT service team, ensuring consistent service levels, and leading the ongoing transition from Jira to ServiceNow - so ServiceNow experience is essential . This is a fantastic opportunity for someone looking to take ownership in a hands-on role, with genuine potential to shape the direction of service delivery and influence wider IT operations. Key Responsibilities: Oversee day-to-day … IT service operations and lead a team of 5 (with future growth planned) Ensure SLAs and KPIs are met and service performance is tracked and improved Own the migration from Jira to ServiceNow and manage both platforms during the transition Drive continuous service improvement initiatives Act as a point of escalation and manage vendor relationships Develop and More ❯
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