2nd Line Engineer
- Location
- Camberley, England, United Kingdom
work Prioritising and escalating tickets where required Working alongside manufacturers and vendors to troubleshoot technical issues Maintaining accurate ticket notes and ensuring effective customer communication Full Clean UK Driving Licence Key Skills of the Support Engineer: Minimum of 3 years' experience in a similar role Strong working knowledge … networking, including TCP/IP, DNS, VPNs, Wi-Fi, switches, routers and firewalls Knowledge of backup and security solutions Strong verbal and written communication skills Excellent customer service skills Ability to prioritise work, meet deadlines and manage multiple requests Logical and methodical approach to problem-solving Desirable: Understanding ...