2 of 2 Permanent Strategic Planning Jobs in Camberley

our Tier 1 & Tier 2 support functions. You will play a crucial role in ensuring consistent, high-quality service delivery across all customer interactions, driving operational efficiency, and supporting strategic objectives aligned with client SLAs, KPIs, and business growth. Responsible for a team of approximately 20 people with team leaders and Service Delivery Managers (SDM's). Responsibilities: Lead … Account Managers, and Technical Escalation teams to resolve issues and deliver continuous service improvement. Drive standardisation and automation of helpdesk processes to enhance service quality and efficiency. Manage resource planning, including workforce management, shift patterns, and holiday cover. Support the onboarding of new clients and services into the helpdesk function. Manage vendor and tool relationships relevant to the helpdesk … platform (e.g., ticketing systems, telephony, monitoring tools). Contribute to strategic planning, budgeting, and operational forecasting for the helpdesk unit. Requirements: 5+ years in IT service desk or helpdesk operations, with 2+ years in a management role. Experience in a high-volume MSP or enterprise IT environment. Strong understanding of ITIL framework; ITIL Foundation certification minimum. Proven leadership More ❯

Frimley Health NHS Trust is seeking a Chief Pharmacy Information Officer for a fixed-term 12-month maternity cover. The postholder will lead the strategic development and management of pharmacy information systems, including Electronic Patient Record Epic, Automated Dispensing Cabinets, and other pharmacy systems, ensuring these systems support safe, effective, and efficient pharmacy services. This role involves close collaboration … do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Job responsibilities Strategic To develop a strategy for the continuing post-implementation optimisation, and maintenance of the EPR system, in line with local and national guidelines relating to medicine safety, formulary, protocols … etc. Planning and implementation of other systems such as WellSky, Omnicell, impact on area of clinical documentation on all FHFT sites. Ensuring optimum use and maintenance of systems Incorporation of pharmacogenomics within digital systems Advise the Senior Pharmacy Team, relating to information systems maintenance, options, optimisation, and strategic planning, including regular board reports on work-plans and More ❯