IT Support Team Leader
Cambridge, Cambridgeshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Cambridge Education Group
can be worked from home. As an IT Support Team Leader, you will have a strong technical background and a passion for delivering exceptional customer service. In this role, you'll oversee a team of IT support professionals, ensuring smooth day-to-day operations and providing top-notch technical … support to our staff and students. You will be working closely with the IT Service Manager to lead the IT Support Team in order to provide accurate technical support and troubleshoot within the team for a range of issues; diagnose the problem and then resolve. You will be acting … Collaborate with other IT teams to address complex technical challenges and aid in the completion of Critical Incident Reports. Act as escalation point for Service Desk queries. Deputise for the Service Manager where appropriate to respond to or escalate issues in their absence. Monitor the ticket queue, ensuring more »
Employment Type: Permanent
Salary: £41800/annum
Posted: