2 of 2 Permanent IT Services Manager Jobs in Cambridge

delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the Team Roku\'s IT Infrastructure & Support organization keeps every Roku employee productive and secure, from day-one onboarding through daily support and endpoint protection. We run a modern, cloud … first stack and are actively reshaping IT into an agent-assisted operating model that puts fast, self-serve resolution ahead of ticket queues. This role owns a global slice of the employee support experience through a team based across EMEA and India, and is the primary IT ...

millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. What is the role? The Technical Support Manager will lead a distributed IT support team based across EMEA and India, delivering a consistent, high-quality support experience to Roku employees … responsible for setting and maintaining service standards, coaching and developing team members, and stepping into complex technical problems when needed. The Technical Support Manager will build and optimize a follow-the-sun coverage model, leveraging the team's time-zone spread to ensure responsive support well beyond ...