24 of 24 Permanent ITIL Jobs in Cambridge

CCIE, CompTIA Network+, CompTIA Server+, CompTIA Security+, MCSA/MCSE, Cisco Certification) preferred. Project management and IT framework trainings and certificates including PMI, PRINCE2, ITIL, COBIT an asset. Extensive working knowledge of core technologies: network, servers, storage, data center, firewall, data protection, virtualization, active directory, authentication, video surveillance, cloud and More ❯

communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of helpdesk based ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your More ❯

tools. ● Exposure to implementation and maintenance of privileged access management solutions. ● Linux troubleshooting experience a plus. ● Experience with troubleshooting Windows, Mac and ChromeOS ● MCP, ITIL, CompTIA, CDRE Certifications an asset ● A passion for discovering the answer to never-before-seen complex puzzles and questions. ● Thrives working in a high-stakes More ❯

work in the UK Preferred Certifications (not mandatory) Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate CompTIA Network+ or Security+ ITIL Foundation What we can offer: Competitive salary + private healthcare + pension contributions + life assurance Location: Over, Cambridge To apply for this role send More ❯

work in the UK Preferred Certifications (not mandatory) Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate CompTIA Network+ or Security+ ITIL Foundation What we can offer: Competitive salary + private healthcare + pension contributions + life assurance Location: Over, Cambridge To apply for this role send More ❯

Provide operational and administrative support for network environments across UK-based data centres and local sites. Respond to incidents and service requests within an ITIL framework. Support and manage escalations, major incidents (P1), and ticket analysis. Collaborate with internal teams across Cyber Security, Applications, and Infrastructure. Execute and document changes More ❯

tools Exposure to implementation and maintenance of privileged access management solutions. Linux troubleshooting experience a plus Experience with troubleshooting Windows, Mac and ChromeOS MCP, ITIL, CompTIA, CDRE Certifications an asset A passion for discovering the answer to never-before-seen complex puzzles and question Thrives working in a high-stakes More ❯

plus. Certifications: Design Thinking, Service Design CDTP, PMP, SCM, SAFe, TOGAF, CCMP, CISA, CISSP, AWS/Microsoft/GCP cloud certifications, PMP/PRINCE2, ITIL, CISSP/CISM, Agile/DevOps, and CBAP/Six Sigma, PROSCI, MSP. Other Requirements Willingness to travel as required Fluent in French and English More ❯

or on your own Desirable AAT Level 2 qualification or equivalent (or significant accounting/business & finance knowledge) Application Support experience SQL Server experience ITIL Knowledge/Qualifications MTA/MCP Qualifications Why work for us? Here at the HBP Group we are passionate about our business and our customers More ❯

infrastructure tasks to reduce manual effort Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and More ❯

SolarWinds, Zabbix). Modern Workplace environments Windows 10/11 Windows Server 2016 onwards Experience with cloud networking (Azure, AWS, or GCP) is advantageous. ITIL Excellent troubleshooting and analytical skills. Strong documentation and communication abilities. Desirable Certifications Fortinet NSE 4 or higher (strongly preferred) Cisco CCNP or equivalent CompTIA Network+ More ❯

A proactive mindset with the ability to work both independently and as part of a team Excellent communication and project planning abilities Familiarity with ITIL and network monitoring/inventory systems Understanding of the Telecoms Security Act Experience working in both agile and waterfall environments Degree in a relevant field More ❯

also worth noting that additional will be training provided as required. The successful candidate will already have a broad appreciation of ITSM tools and ITIL fundamentals; with hands on development experience in ServiceNow, preferably with specialist consultancy experience within the ServiceNow ecosystem. ServiceNow specific accreditations are preferred including System Administration More ❯

flexible working! What they are looking for: 3+ year's ServiceNow implementation experience Strong understanding of Sec-Ops/IRM/GRC module implementations ITIL methodologies Excellent communication skills & ability to manage stakeholders Competent with all aspects of development, design & build through projects Well versed with Java, HTML, CSS, Python More ❯

and commitment to sustainable practices • Strong team leadership and development • Ability to analyse data and trends to drive improvements and cost reduction. • Knowledge of ITIL framework • Effective communication and interpersonal skills • Ability to work independently and as part of a team. Desirable criteria • Professional certification such as CIPS (Chartered Institute More ❯

by customers. Proven Relationship Management experience, with a capability to be the “go-to” person for customers and internal staff. Working level understanding of ITIL – and an ability to both coordinate and work collaboratively with the teams within these principals. (Change, Problem, Major Incident) Extremely strong communication skills, with a More ❯

are looking for someone with in-depth ServiceNow experience. Ideally, we are looking for people with: ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification ITIL qualified Prince2 certified The role will see you responsible for but not limited to: Overseeing the full project life cycle from requirement gathering through design More ❯

go-to expert on My Technology services, offering advice, guidance, and training Own and resolve incidents and service requests in line with SLAs using ITIL best practices Work with suppliers to ensure services are maintained within agreed service levels Lead and contribute to service improvements, innovation, and compliance with governance … 2+ years' experience as a desktop or field engineer Strong working knowledge of Windows 10/11 and managed desktop environments Solid grasp of ITIL processes and experience with ServiceNow or similar tools Experience with solution rollout, project support, and technical escalation Familiarity with Active Directory, Group Policy, and secure More ❯

customer in an exciting and critical LAN/WAN environment. A key requirement of this role is to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are … analysis and deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of the More ❯

checks, patching schedules, and health checks. Assist in implementing change management procedures and infrastructure upgrades. Support incident, problem, and service request processes aligned with ITIL best practices. Provide excellent customer service and communication during incident resolution. Essential Skills & Experience: Experience working in a NOC, Service Desk, or IT support environment. … and weekends if required. Desirable: Exposure to cloud platforms such as Azure, AWS, or Google Cloud. Basic scripting knowledge (PowerShell, Bash, or Python). ITIL Foundation certification or experience working in an ITIL-aligned environment. Networking certifications such as CompTIA Network+, CCNA, or similar. In Technology Group Ltd is acting More ❯

reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies … to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills (both verbal and written) Understanding of ITIL/Agile Service Management fundamentals, including change control processes and the impact of technical changes on a production environment. Knowledge of IT process tools such More ❯

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, Newcastle and Glasgow (offering a 'flexi working model' of remote first or hybrid + ad hoc More ❯

Aylesbury, Cambridge, Edinburgh, or Home based Junior Services Delivery Manager Loading As our business continues to grow, we're looking for a Junior Service Delivery Manager to join our Operational Services team. In this role, you'll help ensure our More ❯

Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with ITIL best practices. Scale the Support Team in line with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of … and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing escalations. Improving support processes using ITIL best practices. Freshdesk and Jira to ensure accurate tracking and reporting. Reducing backlog and maintained manageable ticket volumes. Leading and developing high-performing support teams. … ITIL with practical implementation. Freshdesk, Jira, and similar tools. Scaling teams to support business growth. Solving complex issues with lasting solutions. Organising and able to manage multiple priorities effectively. In return for sharing your talent and dedication, they offer you Competitive salary Learning & development budget Flexible working (Predominately remote More ❯