Business, or related field (MBA preferred). Nice to Have: Experience in a global delivery model. Industry domain knowledge (e.g., BFSI, Retail, Manufacturing, Healthcare). Familiarity with frameworks like ITIL, Agile, or SAFe. More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Arm Limited
like Jira and Confluence. Nice to Have Skills: CKA or CKAD certifications, and advanced certifications in AWS, GCP, or Azure. Experience working in a globally distributed team. Knowledge of ITIL practices and incident management frameworks. Additional Information: If you require accommodations during the recruitment process, please email . We respect confidentiality and are committed to providing necessary support to all More ❯
strong focus on service transition, governance or assurance Proven success leading ITSM practices in complex or large-scale environments Familiar with IT infrastructure, applications, and the service development lifecycle ITIL 4 Managing Professional or Strategic Leader certification preferred Strong communicator with excellent problem-solving and stakeholder management skills This is a six-month contract offering a day rate of £575. More ❯
ensuring SLAs and KPIs are consistently achieved. Act as the bridge between IT teams, vendors, and senior business stakeholders , ensuring smooth communication and alignment. Lead service improvement initiatives, using ITIL best practices to enhance processes, reliability, and customer satisfaction. Oversee infrastructure services and SaaS platforms , ensuring resilience, security, and compliance. Manage escalations and major incidents, driving root cause analysis and … accountability, innovation, and excellence. Skills & Experience Proven track record as a Senior IT Service Delivery Manager (or similar leadership role) within a financial services environment . Strong knowledge of ITIL frameworks and service management best practice (ITIL certification desirable). Solid understanding of IT infrastructure , cloud technologies , and SaaS delivery models . Excellent stakeholder management skills, with the ability to More ❯
