2 of 2 Permanent Performance Monitoring Jobs in Cambridge

Service Delivery Performance Specialists page is loaded Service Delivery Performance Specialists Apply locations Cambridge time type Full time posted on Posted Yesterday job requisition id 555123 Job Title Service Delivery Performance Specialists Job Description Service Delivery Performance Specialist In this role you You are responsible for driving service delivery excellence by enhancing operational performance, productivity … includes optimizing systems, processes, and cross-functional teams that support customer service and solutions delivery, ensuring the efficient and effective execution of services and outcomes. Your role: Analyze Operational Performance Conducts thorough analysis and creates insightful reports comparing actual service delivery outcomes against predefined performance targets to inform strategic decision-making. KPI Management and Reporting Oversees the end … to-end process of data mining, management, and reporting for key performance indicators (KPIs), supporting ongoing performance monitoring, root cause analysis, and continuous improvement efforts. Leverage Business Intelligence Tools Utilizes business intelligence (BI) platforms to identify and quantify operational challenges, recommend evidence-based improvements, and measure the effectiveness of corrective actions over time. Coordinate Data Collection for More ❯

workforce planning professionals, providing mentorship and upskilling to deliver workforce plans, hiring advisory, demand forecasting, scenario planning, and strategic advisory services. Oversee complex workforce analyses and modeling to support performance monitoring, cost optimization, and benefits realization from global initiatives, while fostering a culture of innovation and continuous improvement. Connect to your skills and professional experience Experience in workforce More ❯