including moving customers onto one unified platform, aligning processes across multiple teams, consolidating multiple brands and standardising services & SLA’s. The Service Transformation Manager will oversee change management efforts, process redesign, stakeholder management, and data insights to effect informed decisions. This is a highly crucial role that will shape the future of our MPS organization and enhance the overall … buy-in from key stakeholders. Lead the development and implementation of new ways of working that drive increased efficiency, productivity, and cost savings throughout the organization. Identify areas for processimprovement and redesign business processes to deliver improved operational and financial outcomes. Utilize data insights to identify improvement opportunities and make informed business decisions. Lead a high … methodology (desirable) A minimum of 5 years of experience in a transformation management role, with a proven track record of delivering successful transformation initiatives. Demonstrated experience in change management, processimprovement, data analysis, and stakeholder management. Excellent communication skills (verbal, written and presentation) Familiarity with Agile methodologies, Lean Six Sigma, and other continuous improvement frameworks. Technically competent More ❯
mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean • Communicate effectively in English A day in the life We are seeking an experienced team manager to … with management. • Proficiency verbal and written communication skills in English • Experience in understanding performance metrics and developing them to measure progress against key performance indicators PREFERRED QUALIFICATIONS• Experience with processimprovement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Excellent communication, strong … organizational skills and very detail-oriented • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology • Fluency in a foreign language (German, French or Italian) is a plus • Experience in practical application of methodologies such as More ❯
mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean • Communicate effectively in English A day in the life We are seeking an experienced team manager to … with management. • Proficiency verbal and written communication skills in English • Experience in understanding performance metrics and developing them to measure progress against key performance indicators PREFERRED QUALIFICATIONS • Experience with processimprovement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Excellent communication, strong … organizational skills and very detail-oriented • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology • Fluency in a foreign language (German, French or Italian) is a plus • Experience in practical application of methodologies such as More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Huber+Suhner Polatis
Christmas Huber+Suhner produce market-leading optical circuit switches for advanced fibre optic communications networks. The programme management team works across the business to deliver product design, software release, and processimprovement projects in the UK and Poland. The team are responsible for ensuring that scope, cost, and schedule are delivered to target and projects are managed in accordance … priorities across projects, making informed decisions to maintain momentum and quality. Reporting & Communication: Deliver clear, concise updates on project status, risks, and dependencies to leadership and cross-functional teams. Process Development: Introduce and refine project management processes to improve efficiency and scalability. Continuous Improvement: Champion a culture of learning and improvement, identifying opportunities to enhance team performance More ❯
to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational environments, ideally in complex technology delivery roles. Strong technical More ❯