2 of 2 Permanent Service Manager Jobs in Cambridge

Are you an experienced Service Desk Manager looking for a new opportunity? Our client is looking for a Service Desk Manager to lead dynamic team and shape the future of their IT support services driving customer service excellence and fostering a culture of continuous improvement. This role offers the chance to grow within … a thriving company, aligning service delivery with business objectives and ensuring exceptional client experiences. Working for our client, you will be able to develop your career as the company expands, as they really promote learning nd professional development. You will be leading and mentoring a team of 1st, 2nd, and 3rd line engineers, fostering a positive, customer-focused culture. … Working in this collaborative environment, you will get the chance to work closely with senior management, account managers, and the team to enhance client engagement and service offerings. As the Service Desk Manager you will be supporting the - Team Leadership & Management: Conduct performance reviews, training plans, and foster a positive team culture. - Service Delivery: Ensure More ❯

essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity. The Role: The Service Transformation Manager will work within the PMO & Service Transformation Team to drive change and transformation within our Managed Payroll Services (MPS) organization. This position will involve … of working as part of a simplification programme, including moving customers onto one unified platform, aligning processes across multiple teams, consolidating multiple brands and standardising services & SLA’s. The Service Transformation Manager will oversee change management efforts, process redesign, stakeholder management, and data insights to effect informed decisions. This is a highly crucial role that will shape More ❯