2 of 2 Permanent Support Analyst Jobs in Cambridge

IT Support Analyst Cambridge (On-Site) £30,000 REED Technology are working with a leading professional services firm to recruit an IT Support Analyst to join their Cambridge office on a full-time, on-site basis. This is a great opportunity for someone looking to build their career within IT support while working in a … collaborative and supportive environment. The Role As an IT Support Analyst, you will be responsible for delivering high-quality helpdesk and technical support services to staff across multiple offices. While your primary focus will be supporting colleagues based in Cambridge, you will also provide remote support to staff in other UK locations and occasionally travel to … these offices. Key Responsibilities: Deliver first-line IT support and respond to user queries promptly. Monitor, log, and process up to 100 service desk tickets per week. Perform routine maintenance, testing, and asset management for hardware and software. Assist with installation, upgrading, and repair of equipment, software, and cabling. Support and maintain core IT infrastructure, including laptops, operating More ❯

Our client, an employer of choice, is currently recruiting for an IT Support Analyst to join their team on a full time, permanent basis. Key duties will include: Ensuring all service desk requests are prioritised correctly Reviewing support requests in a timely manner Troubleshooting a range or IT issues Handling requests via phone, web and in person More ❯