21 of 21 Permanent Customer Experience Jobs in Cambridgeshire

to join their Business Insights & Analytics team. This is an exciting opportunity for a numerically minded graduate or early-career analyst to build technical skills and gain broad commercial experience in a supportive and collaborative environment. What you’ll be doing: Supporting teams across marketing, operations, pricing, and customer service with data-led insights Building and maintaining reports … and dashboards to monitor performance and identify trends Contributing to experimentation and testing around customer experience and pricing Learning modern tools including SQL, Python, Tableau, and Databricks (training provided) Collaborating with stakeholders across the business and within the wider analytics team What we’re looking for: A degree (or equivalent experience) in Maths, Economics, Statistics or similar … Strong communication and problem-solving skills Some Excel experience and a keen interest in data and technology A passion for learning and personal development This role offers a great platform to grow within a data-driven, customer-focused business that values collaboration, innovation, and real-world impact. If you're a motivated individual looking to kick-start or More ❯

About the role Our Customer Success Managers (CSMs) play a critical role in the ongoing management of our customer relationships. As a CSM your focus will be on ensuring that our customers are wildly successful throughout their journey with Zellis. You'll work proactively with a key set of customer accounts with a focus on ensuring that … the customer is gaining their desired business outcomes. By operating as a trusted advisor and primary contact point, you'll be responsible for the end-to-end customer experience and overall success of the relationship. You'll represent the Voice of the Customer to the internal organisation to ensure their needs are fed back to the … relevant teams in the spirit of continuous improvement and ensuring success. Where the customer partnership needs to be improved you'll be required to implement and deliver on success plans to bring this back on track. By ensuring our customers are successful, it is expected that you can drive customer advocacy activities and loyalty. You'll report to More ❯

to Redgate's partners, customers, and sales teams. You'll play a key role in demonstrating how our products solve real-world problems, enabling our global salesforce, and driving customer success. This is a varied and impactful role-perfect for someone who thrives on solving problems, sharing knowledge, and making a difference every day. What You'll Do Maximise … sales opportunities by offering technical expertise and recommendations both before initial sale and during the customer's contract Identify and elucidate the benefits of Redgate's solutions based on a customer's specific requirements Provide a constant focus on customer satisfaction, resulting in reference-able accounts and positive brand awareness Communicate and encourage adoption of industry best … practices Care deeply about meeting revenue targets, while contributing to a positive customer experience Attend face to face customer meetings, sharing learning about how our customers operate to the wider sales team To give technical presentations and software demonstrations as necessary Present on topics aligned with Redgate's solutions at events, on webinars, as well as through More ❯

of ground-breaking product innovation for its 700+ global customers, Be a Luminance ambassador and evangelist and a strategic partner to the leadership team; Opportunity to work closely with customer base - which includes blue-chip organisations such as DHL, AMD and LG - to ensure maximum value from the technology and drive a first-class customer experience And … much more Requirements Legal knowledge is a must - a minimum of 3+ years as a qualified lawyer (with no upper limit), either in-house or private practice experience, preferably in commercial and corporate contracts A self starter, able to work autonomously and as part of a team Able to act as a representative of the company's leadership team … in strategic customer and/or partner relationships. Strong interpersonal skills with the ability to foster strong customer relationships and develop an in-depth knowledge of the product to meet individual business requirements Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle More ❯

of voice. Work closely with UX, design and tech teams to improve the content creation and delivery process. Developing outstanding and high-quality content to support superior and personalised customer solutions, enhance user engagement and retention, as well as improve the promotion of digital solutions in the most efficient way. Taking ownership, managing, and delivering to deadlines of specific … to the feedback from the clients, stakeholders, and team Sub-editing content written by colleagues and stakeholders. Apply Client/TCS tone of voice, house style, content strategy, and customer experience principles and best practice. Accepting and providing constructive feedback while understanding the constraints of the business making sure the content meets the high brand standards. Your Profile … Essential skills/knowledge/experience: (Up to 10, Avoid repetition) UX writing experience is key - knowing how to create concise, clear, useful, effective and consistent copy –working from background information presented. Good command of the English language, grammar, and colloquialisms Excellent skills in writing copy for digital experiences offered to customers in UK is preferable. Experience More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

of ground-breaking product innovation for its 700+ global customers, Be a Luminance ambassador and evangelist and a strategic partner to the leadership team; Opportunity to work closely with customer base - which includes blue-chip organisations such as DHL, AMD and LG - to ensure maximum value from the technology and drive a first-class customer experience And … much more Legal knowledge is a must - a minimum of 3+ years as a qualified lawyer (with no upper limit), either in-house or private practice experience, preferably in commercial and corporate contracts A self starter, able to work autonomously and as part of a team Able to act as a representative of the company's leadership team in … strategic customer and/or partner relationships. Strong interpersonal skills with the ability to foster strong customer relationships and develop an in-depth knowledge of the product to meet individual business requirements Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle Excellent More ❯

Security Software Development Engineer, Amazon Security Platform Engineering Job ID: Amazon Data Services UK Limited At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to … accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. The Amazon Security Platform Engineering team builds tools and services for the monitoring and response to malicious activity on the Amazon internal network. We collect data from all parts of Amazon's worldwide, service-oriented … We are looking for a Software Development Engineer who is excited about designing and building solutions to solve challenging problems for mission critical systems that protect Amazon and our customer data. In Amazon Security our challenges are broad and deep we build flexible, secure, scalable, high-performance and robust tools and services. You will help implement, operate, and improve More ❯

disciplinary teams to build cloud software for Ring's innovative consumer electronics products. From enhancing existing features to designing new from scratch, you'll have rare opportunity to analyse customer experiences, work on proof-of-concepts, develop high-performance production-ready cloud services and launch them at a truly global scale. Your expertise will be also instrumental in ensuring … new challenges and opportunities for innovation. You'll design pioneering features from scratch, leveraging latest technologies to redefine the smart home security experience. Dive deep into production metrics and customer insights, analyze data to drive continuous improvements of our cloud services. Explore new solutions by working on technical proof-of-concepts, pushing boundaries of what's possible in cloud … environment that fosters continuous growth, knowledge-sharing, and a deep sense of camaraderie. Together, we push boundaries, explore new frontiers, and deliver solutions that make lasting impact. BASIC QUALIFICATIONS - Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems - Experience in professional, non-internship software development - Experience programming with More ❯

with others in a team-focused workflow. You will be responsible for helping to define and drive the success of the complete product, including defining requirements, assessing accuracy, streamlining customer experience, and enabling end-user applications. Key Responsibilities Design, prototype and implement innovative computational and/or statistical algorithms to extract meaningful biological signal from sequencing assays. Implement … emerging requirements. Clearly communicate technical methods and findings across internal teams with diverse expertise. Prepare internal and external facing technical documentation and marketing assets related to project research. Key experience and skills requirements You will have a strong background in computer science, algorithms, statistics, and/or digital signal processing in addition to expertise in genomics, next generation sequencing … and biotechnologies. Our ideal candidate will have a track record of both innovative and pragmatic bioinformatics methods development and delivery, be a proven team player with leadership skills and experience and have the following: Expertise in genomics and experience with analyzing error modes and actionable signal in genomic data sets Expertise in algorithms for NGS secondary analysis: Mapping More ❯

must be able to climb, work at floor and ceiling level inside buildings, tower structures and road side infrastructure, lift heavy drums/cables and recognise coloured wiring Mandatory experience/qualifications: Electrical competency City & Guilds 2360 parts 1+2 or equivalent NVQ or equivalent industry qualification BTEC Electrical Engineering Level 3/HNC/HND/MOET Level …/ET Level 3 or equivalent. Individuals will be required to hold a Full UK manual Driving Licence. Preferred experience/qualifications: 18th Edition Regs - or current electrical regulations, move to preferred list Inspection, Testing and Verification (C&G 2392-10) Experience with Uninterruptible Power Supplies (UPS) F-GAS category 1 Demonstrable experience of repairing and maintaining … Air Conditioning Split systems Experience of working with DC power systems Coaching/mentoring/supervisory experience Due to the nature of power vocational qualifications changing and being updated over time, this list may not always be accurate in the future. It is expected that an individual will be sufficiently experienced in all above criteria some duration after More ❯

We are looking for a Field Application Engineer to join our team. The role requires a Field Engineer with developed knowledge and significant experience of RF systems, and an understanding of networking principles. The incumbent should possess significant customer-facing experience, with the ability to make timely decisions and prioritise complex activities. Sufficient experience and knowledge … is required in order to participate in customer engagements from discovery meetings through to capability delivery and support. Duties and responsibilities Provision of technical support to Sales staff at all stages of the sales process (pre and post-sale) Provision of technical support directly to customers/end-users where required Regular proactive engagement with Sales staff to support … are carried out in accordance with the CRFS Quality Management System Ensuring FAE Task Plans/Technical Reports are completed accurately and in accordance with agreed sales objectives Ensuring Customer Training materials are updated and maintained to the required standards Ensuring Customer Training is delivered competently Ensuring the provision of first-line customer support where required Ensuring More ❯

to work for a technology company developing cutting-edge imaging systems. Having grown rapidly, they are looking to bring on a Drone Pilot to work within their technical and customer support team. This team operates advanced drone systems in live customer environments, supports onboarding, and contributes to product development and testing. This role ideally suits an experienced drone … per annum annual performance-based bonus stock option plan benefits package (including pension scheme and private health insurance). Requirements for Drone Pilot Operator • Ideally, you will have demonstrated experience operating drones, however, graduates with a strong understanding of flight navigation and the mechanics that power a drone are encouraged to apply •Any familiarity with UAV mission planning software … in a position to travel frequently - this idea should excite you, as travel can be global and at short notice • Excellent interpersonal and communication skills, with a focus on customer experience. • Ability to work independently in field conditions and collaboratively across teams. Experience in the following is beneficial: Multispectral or thermal imaging payloads; precision agriculture; remote sensing; environmental More ❯

We have the pleasure of recruiting on behalf of a market-leading business known for producing the best quality product on the market. Backed by historical innovation and strong customer relationships, they are looking to expand and focus on their digital capabilities. As such, they are looking for a strategic and results-oriented Head of E-Commerce to lead … a step change in how they sell and convert customer online. This is a senior role focused on modernising and growing the companys B2B e-commerce capability. You will assess current platforms and processes, define a future-focused digital strategy, and deliver commercial results. Working closely with the leadership team, youll ensure e-commerce becomes a key driver of … revenue, efficiency, and competitive advantage. Key responsibilities: Define and implement a high-impact B2B e-commerce strategy that supports business growth and enhances the customer experience. Conduct a detailed review of existing platforms, identifying opportunities to improve functionality, usability, and performance. Collaborate closely with the leadership team to align digital initiatives with wider business and operational goals. Drive measurable More ❯

Studios and Alexa, the ground-breaking service that powers the audio for Echo. Do you want to be part of the team developing the future technology that impacts the customer experience of ground-breaking products? Then come join us and make history. We are looking for a passionate, talented, and inventive Applied Scientist with a background in Machine … vocal and video arts techniques for novel applications. Research and implement novel ML and statistical approaches to add value to the business. Mentor junior engineers and scientists. BASIC QUALIFICATIONS - Experience with generative deep learning models applicable to the creation of synthetic humans like CNNs, GANs, VAEs and NF - Experience in building speech recognition, machine translation and natural language … processing systems (e.g., commercial speech products or government speech projects) - Experience with programming languages such as Python, Java, C++ PREFERRED QUALIFICATIONS - PhD in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field - Experience in patents or publications at top-tier peer-reviewed conferences or journals Amazon is an equal opportunities employer. We More ❯

We have the pleasure of recruiting on behalf of a market-leading business known for producing the best quality product on the market. Backed by historical innovation and strong customer relationships, they are looking to expand and focus on their digital capabilities. As such, they are looking for a strategic and results-oriented Head of E-Commerce to lead … a step change in how they sell and convert customer online. This is a senior role focused on modernising and growing the company's B2B e-commerce capability. You will assess current platforms and processes, define a future-focused digital strategy, and deliver commercial results. Working closely with the leadership team, you'll ensure e-commerce becomes a key … driver of revenue, efficiency, and competitive advantage. Key responsibilities: Define and implement a high-impact B2B e-commerce strategy that supports business growth and enhances the customer experience. Conduct a detailed review of existing platforms, identifying opportunities to improve functionality, usability, and performance. Collaborate closely with the leadership team to align digital initiatives with wider business and operational goals. More ❯

The Role: Help Desk and Customer Support Manager Location: Peterborough Salary: £45,000 pa + Benefits I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager . This is a newly created role which presents an amazing opportunity to have … motivating and developing a team of administrators, schedulers and help desk operatives to be the best they can be. This role is about taking a fresh look at the customer journey and enabling teams to deliver and effective and focused solution to clients. It is an exciting time to join this company as they continue to go from strength … to strength and grow across the UK Key Responsibilities Oversee the daily operations of the help desk and customer support teams. Develop and implement support policies, procedures, and best practices. Monitor and analyse support metrics to ensure high performance and customer satisfaction. Recruit, train, and mentor support staff. Manage escalated customer issues and ensure timely resolution. Collaborate More ❯

to ensure the collection of high-quality data, safeguarding data privacy and security for LLM training, and more. The Applied Scientist will also have a direct impact on enhancing customer experiences through state-of-the-art products and services. A day in the life An Applied Scientist with the AGI team will support the science solution design, run experiments … research new algorithms, and find new ways of optimizing the customer experience, while setting examples for the team on good science practices and standards. Besides theoretical analysis and innovation, an Applied Scientist will also work closely with talented engineers and scientists to implement algorithms and models effectively. The ideal candidate should be passionate about delivering experiences that delight … reliable, scalable, and high-performance products that require exceptional technical expertise and a sound understanding of Machine Learning. BASIC QUALIFICATIONS PhD, or Master's degree with 4+ years of experience in building machine learning models or developing algorithms for business applications Experience programming in Java, C++, Python, or related languages Experience with neural deep learning methods and More ❯

Assurance Engineer on Amazon Payment Services (APS) Team, you will collaborate with developers and product managers to identify unambiguous software requirements, understand all features and their implementation details. Understand customer usage models and then develop and execute strategies to get that software into our customer's hands in an efficient and high-quality fashion. Preferred candidate possesses a … files, and write automated tests using a variety of frameworks. QAE will also define and implement quality gates for code changes and deliver on the promise that user's experience will be continually maintained or improved. QAE will develop high-quality test automation to drive lower operational costs and faster deployments. QAE is expected to possess superior verbal and … moving at light-speed through our systems annually. We build systems that process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and More ❯

and affordable products. As we grow, we're looking for a skilled Front-End Web Developer to join our team and help us enhance our website and improve our customer experience. Role Overview: We are seeking a talented Freelance Front-End Web Developer with expertise in PHP, HTML, Javascript and CSS to build and improve web pages for our … issues to improve overall user experience. Follow best practices for clean, maintainable, and well-documented code. Collaborate in an in-person working environment and manage deadlines effectively. Requirements: Proven experience as a Front-End Web Developer. Expert proficiency in PHP, HTML, CSS, and Javascript. Strong understanding of responsive design and cross-browser compatibility. Strong attention to detail and ability … to contribute to our success, we would love to hear from you! Please submit your CV, portfolio (or examples of recent work), and a brief summary of your relevant experience to hr@antibodies.com. More ❯