20 of 20 Permanent Customer Service Jobs in Cambridgeshire

Customer Service Advisor - (Spanish speaking) – IT Consultancy – £22 per hour Inside IR35 – Fully Onsite No experience required, full training provided Spanish language skills are essential Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on … solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and … compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through More ❯

In a Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level of customer service to all users, you … will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements … car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Magdalene is hiring a Service Support Specialist to join its Network Operations Centre in the UK. The role is hybrid, requiring 5 days per week at the HQ in St Ives, Cambridgeshire, with the … remainder remote. Youll support a key customer by delivering high-quality administration and customer service, assisting field engineers and contractors, managing maintenance schedules, and updating ticket systems. Responsibilities include monitoring site alarms and CCTV, maintaining trackers, producing reports, and ensuring smooth site transitions. Youll collaborate with NOC colleagues, engineers, and customers in a fast-paced environment. Additional More ❯

is to carry out planned and reactive maintenance, installations, and fault-finding across a range of fire alarm, CCTV, access control, and door entry systems, ensuring high standards of customer service and system reliability. In return, our client is offering a salary of up to £42,000 per annum , depending on experience. Company benefits also include: £150 per … rota due to Geographical coverage) Overtime: Time and a half (Saturday), Double time (Sunday & Bank Holidays) Company van with fuel card 22 days holiday (rising to 25 with service) + 8 bank holidays + birthday leave Company-branded workwear Ongoing training and career development opportunities This role is full-time and permanent . The hours of work are Monday … to Friday, 8:00am 16:30pm . Reporting to the Service Manager , your responsibilities will include: Carrying out planned preventative maintenance (PPM) on Fire Alarms, Emergency Lighting, AOVs, CCTV, Access Control, and Door Entry systems Responding to reactive service calls and diagnosing system faults Completing small installation and upgrade works where required Conducting site surveys and supporting project More ❯

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. Responsibilities … Provide support that consistently meets or exceeds Customer expectations; Determine and recommend which products or services best fit the customers' needs; Identify, analyze, and repair product failures. Order and replace parts as needed; Support and maintain user account information including rights, security and systems groups; Receive and resolve issues from Tiers 1,2 and 3 if eyes & hands are … Networking skills; Knowledge of Active Directory, permissions; At least 5 years' experience in onsite support; Team Player and Analytical Thinking; Open and positive personality and Stability/Stress tolerance; Customer oriented (Service awareness); Good interpersonal and communication skills; Able to adapt in a fast evolving technology environment and ability to learn; Able to assume day to day responsibilities More ❯

Teams and OneDrive. The candidate will also have the opportunity to gain experience on specialised industry applications.There may be a requirement to work outside of business hours to accommodate customer requests or project deliverables, therefore we require engineers who are willing to be flexible in this respect (remuneration is given for all out of hours work).Your part to … site supporting customers accessing IT services. Helping solve technical issues with their computers (hardware and software) Liaising directly with end users to resolve any problems, as directed by the Service Desk Manager or on site key contact. Logging and triage of technical support requests over the telephone, face to face or by email within the ITSM tool. Using remote … control tools and technologies to assist end users’ as required Documenting systems and procedures as implemented for and on behalf of the customer creating a comprehensive knowledge base. All about youThe position is very much customer facing and customer service skills and good communication skills are essential together with Helpdesk experience, ideally with some of that More ❯

role supports users across multiple UK offices including Norwich, Birmingham, London, Manchester, Leeds, and Oxford. Occasional travel to other offices will be required. Youll provide a hands-on helpdesk service, maintain IT infrastructure and applications, and ensure smooth day-to-day operations for staff and systems. Key Responsibilities Provide on-site and remote IT support for hardware, software, and … network issues. Handle service desk tickets (up to 100 per week), ensuring prompt resolution. Maintain IT assets, perform regular equipment checks, and manage installations, upgrades, and repairs. Support and maintain core infrastructure including laptops, networks, telephony, and software applications (e.g. Microsoft 365, CRM, document management systems). Configure user accounts, permissions, and distribution lists. Assist with AV setup and … scanners, and peripherals. Basic understanding of network patching and connectivity. Familiarity with Windows operating systems and Microsoft Office applications. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and customer service skills. Organised, detail-oriented, and able to prioritise effectively. A collaborative team player who can also work independently. Flexibility to travel between offices and adjust working hours More ❯

About the Role We’re looking for proactive and customer-focused Technical Support Engineers to join our growing support team. This role would suit someone with experience in 1st Line or 2nd Line support, who enjoys problem-solving, delivering great service, and working with a variety of technologies. You’ll be the go-to person for diagnosing and … of Windows OS/Microsoft 365/Active Directory. Knowledge of network fundamentals (DNS, DHCP, TCP/IP, VPNs). Experience using ticketing systems and remote support tools. Excellent customer service and communication skills. Desirable: ITIL awareness or certification. Experience supporting macOS, mobile devices, or cloud environments (Azure/AWS). Relevant IT certifications (CompTIA, Microsoft, etc.). More ❯

We help our clients achieve transformation by combining technology, process, and people in a way that’s personal, professional, and practical. Our clients trust us because we’re consistent, customer-focused, and always a safe pair of hands. If you’re someone who takes pride in doing things properly, stays calm under pressure, and enjoys making technology work for … across the business of the various software and hardware technologies supported and implemented by ILUX. Be responsible for own personal development. Demonstrate efficient management of own workload. Demonstrate excellent customer service at all times. Key Skills: Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT More ❯

We help our clients achieve transformation by combining technology, process, and people in a way that’s personal, professional, and practical. Our clients trust us because we’re consistent, customer-focused, and always a safe pair of hands. If you’re someone who takes pride in doing things properly, stays calm under pressure, and enjoys making technology work for … across the business of the various software and hardware technologies supported and implemented by ILUX. Be responsible for own personal development. Demonstrate efficient management of own workload. Demonstrate excellent customer service at all times. Key Skills: Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT More ❯

one-week-in-four (again being able to go into the office quickly during this time; this doesn’t happen often, but the business provides a 24/7 service to their customers so the ability to provide support is required). Requirements: Extensive experience in IT Systems or Network Engineering (this is not a sysadmin desktop support role More ❯

upcoming IT professional perhaps at 2nd line level but keen to progress on into a more senior IT role.Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right … exceptional IT support to their clients, both on and off-site. You will collaborate with other IT teams to find root causes and implement timely solutions, ensuring incidents and service requests are properly logged, categorised, prioritised and resolved within agreed service level agreements (SLAs). As well as providing remote technical support, you will be required to travel More ❯

upcoming IT professional perhaps at 2nd line level but keen to progress on into a more senior IT role.Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right … exceptional IT support to their clients, both on and off-site. You will collaborate with other IT teams to find root causes and implement timely solutions, ensuring incidents and service requests are properly logged, categorised, prioritised and resolved within agreed service level agreements (SLAs). As well as providing remote technical support, you will be required to travel More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £35k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 40 per week, between 7am - 7pm (must be flexible … Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we're looking for: Fluent in English and Dutch, written and verbal Strong customer service skills Previous call centre More ❯

increasing demand, we are seeking to appoint an enthusiastic and dynamic Senior Project Manager, who will thrive in delivering in this changing environment and is motivated by providing excellent customer service. The role is situated within the Programmes & Business Analysis team in English and will be focused on delivering technology related projects within IELTS. What you'll be doing More ❯

specialist sectors. This is a strategic field sales position, ideally suited to someone with a strong understanding of electronic manufacturing or component distribution who is ready to lead on customer acquisition, technical engagement, and long-cycle commercial growth. Key Responsibilities Secure new OEM customers across high-growth verticals such as medical, industrial, automation, navigation, and specialist electronics Expand revenue … Why This Role? Join a resilient, future-facing EMS business with UK and European manufacturing capability Work with forward-thinking, technical colleagues who will support you in delivering outstanding customer service Benefit from a field-based commercial culture that values autonomy, credibility, and proactive effort Combine the best of new business challenge with the stability of selected house More ❯

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service More ❯

team. - Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance. - Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards What you will be doing as Business Development Manager - Build and maintain a thriving customer base to expand revenue streams and secure lasting partnerships. - Organise your sales … engagement through calls, emails, and face-to-face meetings. - Identify, establish, and nurture key accounts to unlock their full potential. - Promote our brand with passion and deliver an exceptional customer experience every step of the way. - Self-generate appointments and convert them into significant revenue gains. - Master the ins and outs of our clients products and services to deliver … a background of 2 years+ in Air & Sea sales and are eager to step into a dynamic business development role - You're commercially savvy and committed to delivering outstanding customer service. - Self-motivated, proactive, and brimming with the entrepreneurial spirit to succeed. - You excel at building connections, communicating effectively, and showcasing your passion for what you do. - You thrive More ❯

Job Title: Customer Services System Manager Salary: £34,500 - £44,850 Location: Cambridge/Hybrid (minimum of 2 days per week in the office) Contract: Full Time/Permanent (35 hours per week) This role is all about being the Zendesk expert for our English Assessment teams. You'll be the driving force behind a seamless and scalable support … publisher and assessment organisation and a proud part of the University of Cambridge. About the role We're seeking a Zendesk Administrator to be the driving force behind our customer support operations. In this pivotal role, you'll design, optimize, and maintain... More ❯