1 to 25 of 29 Permanent Customer Service Jobs in Cambridgeshire

2nd Line Service Desk Analyst – Huntingdon Contract Personnel are looking for an experienced 2nd Line Service Desk Analyst for our well-known client based in Huntingdon. How does the day-to-day look? Answer telephone calls and raise comprehensive support tickets. Demonstrate excellent customer service at … all times. Guide and support 1st Line Service Desk Analysts and Field Service Engineers, mentoring to enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA’s, keeping users updated at all … various software and hardware technologies supported and implemented by the company. Liaise with 3rd party support for ticket resolution as appropriate. Assist 1st Line Service Desk Analysts in times of need, or during busy periods. Review, develop and produce in depth Knowledge Base Articles for the development and progression More ❯

2nd Line Service Desk Analyst Huntingdon Contract Personnel are looking for an experienced 2nd Line Service Desk Analyst for our well-known client based in Huntingdon. How does the day-to-day look? Answer telephone calls and raise comprehensive support tickets. Demonstrate excellent customer service at … all times. Guide and support 1st Line Service Desk Analysts and Field Service Engineers, mentoring to enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA s, keeping users updated at all … various software and hardware technologies supported and implemented by the company. Liaise with 3rd party support for ticket resolution as appropriate. Assist 1st Line Service Desk Analysts in times of need, or during busy periods. Review, develop and produce in depth Knowledge Base Articles for the development and progression More ❯

Field Service Engineer Our client, leading inspection machinery manufacturers, are seeking to add a competent, versatile Engineer to their Field Service team. Field Service Engineer - duties This broad and varied service role includes carrying out repairs, commissioning, calibration and upgrades of equipment at customer sites … as well as providing remote technical support via phone and email plus other related duties. Field Service Emgineer - requirements The position requires an Electrical/Electronics qualification (ONC minimum), ideally with experience in a field-based role. Well-developed customer service and communication skills are essential attributes … working, the ability to problem solve and a full, current driving license. PLC programming knowledge and an appreciation of PC hardware are advantageous. Field Service Engineer - salary Basic salary £35,000 - £38,000 OTE to £60,000 including bonus and overtime. More ❯

Are you a multi-skilled Field Service Engineer or a multi-skilled Engineer that wants to get out into the field. Do you love repairing equipment, finding solutions to problems coordinating maintenance checks and have a track record in practical ability. This role is Monday to Friday (Day Shift … be working on a wide variety of automated machines and sites. The ability to diagnose faults and read electrical drawings is crucial for the Service Engineer that wants to get the customer up and running again. Our new and exciting client due to extreme growth requires several experienced … Electrically Biased Field Service Engineers to visit customer sites and carry out breakdown repairs, servicing, inspection, commissioning, and maintenance. You will need to have experience in working in an industrial background. The ability to diagnose faults using electrical drawings. Working knowledge of PLCs basic or advanced an advantage More ❯

to achieve our mission, we need your help. We're actively recruiting for a Field Engineer to support our regional delivery team in attending customer sites for IT/VOIP service activations, wireless surveys, and technical fault resolutions. Join us in shaping the future of connectivity! Your passion … for networking and customer service and can-do attitude will be your most important attribute, but the following experience will also help: CCNA qualification Experience in configuring and troubleshooting networking equipment (Cisco 2960 catalyst models, small business switches, Ruckus Switching equipment) Knowledge of Passive Optical Networks (PONs) and … technology solutions transform the way people live and work and you will be a critical part of that. A typical day might include: Attending customer sites for IT/VOIP service activations and provisions Conducting wireless surveys and handling technical and infrastructure fault calls Collaborating with Senior Project More ❯

to achieve our mission, we need your help. We're actively recruiting for a Field Engineer to support our regional delivery team in attending customer sites for IT/VOIP service activations, wireless surveys, and technical fault resolutions. Join us in shaping the future of connectivity! Your passion … for networking and customer service and can-do attitude will be your most important attribute, but the following experience will also help: CCNA qualification Experience in configuring and troubleshooting networking equipment (Cisco 2960 catalyst models, small business switches, Ruckus Switching equipment) Knowledge of Passive Optical Networks (PONs) and … technology solutions transform the way people live and work and you will be a critical part of that. A typical day might include: Attending customer sites for IT/VOIP service activations and provisions Conducting wireless surveys and handling technical and infrastructure fault calls Collaborating with Senior Project More ❯

incidents. Carry out routine maintenance checks, patching schedules, and health checks. Assist in implementing change management procedures and infrastructure upgrades. Support incident, problem, and service request processes aligned with ITIL best practices. Provide excellent customer service and communication during incident resolution. Essential Skills & Experience: Experience working in … a NOC, Service Desk, or IT support environment. Good understanding of network technologies (TCP/IP, DNS, DHCP, VPN, routing/switching). Familiarity with monitoring tools (e.g., SolarWinds, PRTG, Zabbix, or similar). Knowledge of operating systems (Windows Server, Linux) and virtualisation platforms (VMware, Hyper-V). Strong More ❯

incidents. Carry out routine maintenance checks, patching schedules, and health checks. Assist in implementing change management procedures and infrastructure upgrades. Support incident, problem, and service request processes aligned with ITIL best practices. Provide excellent customer service and communication during incident resolution. Essential Skills & Experience: Experience working in … a NOC, Service Desk, or IT support environment. Good understanding of network technologies (TCP/IP, DNS, DHCP, VPN, routing/switching). Familiarity with monitoring tools (e.g., SolarWinds, PRTG, Zabbix, or similar). Knowledge of operating systems (Windows Server, Linux) and virtualisation platforms (VMware, Hyper-V). Strong More ❯

Support Coordinator - Hybrid - Cambridge - £30,000 My client, a growing organisation in Cambridge, is looking for a dynamic Support Co-ordinator to join their high-performing business support team. This role is three days per week in their Cambridge office. More ❯

As an IT Services Technician, you will act as a friendly first point of contact for both students and staff. As part of a customer-focused and service-orientated team, you will be assisting in the configuration, implementation, operation and maintenance of the College's IT Hardware, Software … that candidates for this role be flexible, have good troubleshooting skills and be willing to assist in a number of areas including support, development, customer service and some project work. Commencing the start of August 2025, this role will be responsible for the configuration, implementation, operation and maintenance … equipment and networks, as well as providing cross-college technical, hardware and software support for equipment and facilities in order to ensure an excellent service to students and staff. This includes supporting desktop and laptop users working in both Windows and Apple Mac environments, Printing, Audio Visual, BYOD & telephones. More ❯

As an IT Services Technician, you will act as a friendly first point of contact for both students and staff. As part of a customer-focused and service-orientated team, you will be assisting in the configuration, implementation, operation and maintenance of the College's IT Hardware, Software … that candidates for this role be flexible, have good troubleshooting skills and be willing to assist in a number of areas including support, development, customer service and some project work. Commencing the start of August 2025, this role will be responsible for the configuration, implementation, operation and maintenance … equipment and networks, as well as providing cross-college technical, hardware and software support for equipment and facilities in order to ensure an excellent service to students and staff. This includes supporting desktop and laptop users working in both Windows and Apple Mac environments, Printing, Audio Visual, BYOD & telephones. More ❯

colleagues to maximise sales opportunities. Achieve and surpass sales targets and other KPIs in line with the sales objective. Update the sales CRM system customer records, next actions in place, sales processes in real-time and produce accurate monthly sales forecasts. Successfully retain customer accounts and win repeat … new business prospecting. Cross-sell from a comprehensive portfolio of products and solutions to existing and new customers, using high-gain questioning and a customer-centric approach to account management. Attend and positively contribute towards sales team meetings and 1-2-1s. Strategically plan for success by conducting … promote positive content. Person specification Experienced Sales/Account Management professional. Track record in IT Hardware or Managed print and MFP sales. Consultative and customer-centric approach Able to work as part of a dynamic and collaborative team of technology professionals. Highly motivated, hardworking and target driven. Winning mentality More ❯

image to patients and visitors. Assist patients and visitors contacting the practice in person, by phone, or by electronic means, to access the appropriate service or healthcare professional in a courteous, efficient and effective way. Use SystmOne clinical system to book appointments and communicate with patients and colleagues. Support … concerns where necessary. Person Specification Personal skills and attributes Essential Appreciative of the importance of patient confidentiality. Good communicator both verbal and written. Good customer service, and able to manage difficult or challenging patient situations. Well organised, diligent, and attentive to detail. Works well as part of a … tasks and see them through to completion. Adaptable to change. Resilient; ability to work under pressure and manage personal stress. Desirable Excellent communicator. Excellent customer service. Excellent organisational skills. Experience Essential Working in customer -facing role Working to policies, guidelines and operating procedures. Excellent IT skills, especially ability More ❯

to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Technical Support Team Leader – The Role: If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role you will … lead, plan and be responsible for service development including technical support service and customer services interfaces. Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement. Technical Support Team Leader – Key Responsibilities: - To develop, plan and deliver … the Planning Service improvement plan, collaborating with the wider team to identify operational efficiencies and enhance the customer experience - To oversee projects and programmes relating to service improvements, communicating with key internal and external stakeholders - Drive innovation, creative thinking and alternative ways of delivering outcomes - using appropriate More ❯

to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Technical Support Team Leader - The Role: If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role you will … lead, plan and be responsible for service development including technical support service and customer services interfaces. Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement. Technical Support Team Leader - Key Responsibilities: - To develop, plan and deliver … the Planning Service improvement plan, collaborating with the wider team to identify operational efficiencies and enhance the customer experience - To oversee projects and programmes relating to service improvements, communicating with key internal and external stakeholders - Drive innovation, creative thinking and alternative ways of delivering outcomes - using appropriate More ❯

incidents. Carry out routine maintenance checks, patching schedules, and health checks. Assist in implementing change management procedures and infrastructure upgrades. Support incident, problem, and service request processes aligned with ITIL best practices. Provide excellent customer service and communica... More ❯

analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with More ❯

responsible for picking up support tickets escalated from 1st line support, identifying the root cause, making necessary adjustments and providing clear communication to the customer at all stages of the ticket lifecycle. Key Responsibilities: Providing prompt resolution to inbound support tickets or assigning to an appropriate resources/queue … and key workflows/lifecycles for support tickets. Understand the principles of application architecture and have experience with the design process. Excellent level of customer service (our team s customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges More ❯

responsible for picking up support tickets escalated from 1st line support, identifying the root cause, making necessary adjustments and providing clear communication to the customer at all stages of the ticket lifecycle. Key Responsibilities: Providing prompt resolution to inbound support tickets or assigning to an appropriate resources/queue … and key workflows/lifecycles for support tickets. Understand the principles of application architecture and have experience with the design process. Excellent level of customer service (our team's customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges More ❯

responsible for picking up support tickets escalated from 1st line support, identifying the root cause, making necessary adjustments and providing clear communication to the customer at all stages of the ticket lifecycle. Key Responsibilities: Providing prompt resolution to inbound support tickets or assigning to an appropriate resources/queue … and key workflows/lifecycles for support tickets. Understand the principles of application architecture and have experience with the design process. Excellent level of customer service (our team’s customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges More ❯

analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £35k basic salary … deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle More ❯

design improvement of existing products, to achieve performance improvements, cost-down targets and part obsolescence management. Provide technical support to the Quality, repair and customer services functions. Writing requirements, technical reports and keeping up to date with developments in technology and regulations. Management of external electronics/firmware/ More ❯

they can manage projects and effectively engage, and build rapport, with customers at all organisational levels. Alacers training is delivered remotely, with travel to customer sites as needed for meetings and to support their initial onboarding journey. A major part of this role, however, will be designing, building and … driving license with the ability to travel to sites around the UK. Approachable and able to build rapport with contacts at all levels of customer organisations. Confident in talking to small groups of people or on a one-to-one basis. Comfortable using software to achieve tasks and composing More ❯

to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Technical Support Team Leader – The Role: If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role you will … lead, plan and be responsible for service development including technical support service and customer services interfaces. Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement. Technical Support Team Leader – Key Responsibilities: - To develop, plan and deliver … the Planning Service improvement plan, col... More ❯