1 to 25 of 37 Permanent Customer Service Jobs in Cambridgeshire

to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Service Delivery Manager Ely £40,415 - £42,542 per year 40 hours per week - Monday to Friday - 8:00am - 4:30pm We are looking for a Service Delivery Manager to join our Day to Day (DTD) Operations team based in Ely. As Service Delivery Manager you will cover different sites across the East. Your daily activities will include coordinating the operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they … based taking calls from operatives and the CSC. You will be provided with a company van and will have opportunities to develop your career within Sanctuary. The role of Service Delivery Manager will include: Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard Inspecting works completed to ensure these represent value for money e.g. More ❯

Job Title: Senior IT Engineer Location: Peterborough (On-site) Salary: £40,000 per annum We are seeking a highly skilled Senior Service Desk Engineer to join our clients growing team in Peterborough. This role is ideal for an experienced IT professional with strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional customer service. In … addition to being a senior escalation point for the service desk, this role will also involve leading and supporting IT projects across their client base. Key Responsibilities: Act as a senior escalation point for technical issues across the service desk. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments. Mentor and support junior engineers, helping them … develop their technical and customer service skills. Ensure timely resolution of incidents and service requests, meeting agreed SLAs. Take ownership of complex technical problems through to resolution, engaging with third-party vendors when necessary. Proactively identify recurring issues and recommend improvements to processes, systems, and documentation. Lead and manage IT projects (e.g., infrastructure upgrades, migrations, and deployments More ❯

Service Desk Technician Peterborough, Shrewsbury Avenue £28,489 - £29,988 per annum Full Time – 37 hours per week/Office-based in Peterborough Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, we may have the role for you! As … Peterborough, be able to hit the ground running and provide coaching and support to junior team members when required. Here are some key responsibilities of the role: Deliver excellent customer service, maintaining clear and professional communication with both internal and external customers. Helpdesk – Support the Cross Keys Homes userbase in all first line enquiries. Resolution, response and monitoring … of helpdesk tickets to achieve internal SLAs Troubleshooting – Triage of all initial support queries including general connectivity from laptops and mobile devices. Assist with office 365, application and service incidents and requests. Once triage has been completed resolve support queries, asking for support and advise where appropriate or escalate to subject matter expected. Deployment – Set up of standard laptop More ❯

We're looking for an enthusiastic and customer-focused Account Manager to join our growing team. No previous account management experience is required — what matters most is a strong background in customer service, a proactive attitude, and the ability to build great relationships. As an Account Manager, you'll be responsible for managing and developing relationships with … FD/HRD/COO/CEO), regularly running training sessions and demonstrations in both online and face to face settings. What we're looking for: Proven background in customer service (essential) Excellent communication and people skills Ability to build trust and rapport quickly Proactive, positive, and solution-focused approach Organised, with good attention to detail Overall success … will be measured by customer NPS scores, customer net revenue retention and revenue through cross- sell/upsell target achievement. Join us to receive a great benefits package:- Competitive salary Generous annual holiday allowance Bupa cash plan Enhance pension scheme and life assurance Salary sacrifice tech and cycle schemes Professional qualification and study support Retail discount app Great More ❯

Customer Support Coordinator Peterborough £26,000 Benefits include private health, 26 days holiday (+8 bank holidays), pension etc. Working hours are 9-5:00, full time on site. The company This is a customer facing role based in Peterborough working for this UK based altnet. These are a well-funded FTTP ISP that are looking to keep diversifying … external customers and internal colleagues, the ability to manage expectations, spin multiple plates at once, and have clear communication throughout is key. Ideally, were looking for someone with a customer service background with strong admin skills. For this role,were open to any industry background given that youre willing to learn anything you dont quite know. Having a … good attitude and customer service skills are essential for this role. Likewise, youll need to be relatively tech savvy and have the ability to pick up any technologies that you may not have been hands on with before. This is a great opportunity to get your foot in the door within a tech company that is heading in More ❯

Customer Support Coordinator Peterborough £26,000 Benefits include private health, 26 days holiday (+8 bank holidays), pension etc. Working hours are 9-5:00, full time on site. The company This is a customer facing role based in Peterborough working for this UK based altnet. These are a well-funded FTTP ISP that are looking to keep diversifying … customers and internal colleagues, the ability to manage expectations, spin multiple plates at once, and have clear communication throughout is key. Ideally, we’re looking for someone with a customer service background with strong admin skills. For this role, we’re open to any industry background given that you’re willing to learn anything you don’t quite … know. Having a good attitude and customer service skills are essential for this role. Likewise, you’ll need to be relatively tech savvy and have the ability to pick up any technologies that you may not have been hands on with before. This is a great opportunity to get your foot in the door within a tech company More ❯

per annum Full Time 37 hours per week/Office-based in Peterborough Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, we may have the role for you! As a Services Desk Technician at CKH you will be responsible for … Peterborough, be able to hit the ground running and provide coaching and support to junior team members when required. Here are some key responsibilities of the role: Deliver excellent customer service, maintaining clear and professional communication with both internal and external customers. Helpdesk Support the Cross Keys Homes userbase in all first line enquiries. Resolution, response and monitoring … of helpdesk tickets to achieve internal SLAs Troubleshooting Triage of all initial support queries including general connectivity from laptops and mobile devices. Assist with office 365, application and service incidents and requests. Once triage has been completed resolve support queries, asking for support and advise where appropriate or escalate to subject matter expected. Deployment Set up of standard laptop More ❯

Data Engineer Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Help build, implement and contribute to best practises within the engineering environment such as naming conventions, coding standards and design briefs. More ❯

Data Engineering Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Contribution to, creation and implementation of best practices to coding standards, naming conventions and design briefs. Overseeing coding standards and repository More ❯

by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy’s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives More ❯

by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy's strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives More ❯

the Cambridge office 3 Years minimum experience in IT support, ideally in a (2nd/3rd Line) Role Full UK Driving License Must qualify for DBS (Disclosure and Barring Service) Certification we will pay for the certification Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory Ability to troubleshoot and resolve desktop, network and application issues … Key Responsibilities Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues Remotely troubleshoot hardware, software, and network problems effectively Manage and resolve escalated support tickets, ensuring customer satisfaction Assist in onboarding new users , including setting up accounts and devices Support Office 365 applications, including Teams, SharePoint and Exchange Maintain and update IT documentation Work closely with … senior engineers and IT managers on infrastructure improvements Deliver exceptional customer service , keeping non-technical users confident and informed Perform site visits to our customer sites. We have a great balance between time in the office and visits to customers Ready to Take the Next Step? Join our team and become part of a company that values More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week … of 6-hour days with on-call duties. Additional tasks include reporting, maintenance, and managing supplier access in a dynamic, collaborative setting. What youll bring? Youll have an outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build strong relationships. You More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week … of 6-hour days with on-call duties. Additional tasks include reporting, maintenance, and managing supplier access in a dynamic, collaborative setting. What youll bring? Youll have an outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build strong relationships. You More ❯

their products to facilitate cutting-edge research. Adopting a value-based sales approach, you will travel extensively across the UK and Europe, meeting customers to continually develop and grow customer relationships. This would be an amazing opportunity for a Chemistry graduate looking to utilise their degree outside the lab and pivot into a customer-facing, commercial role. Benefits … for international travel, generous annual bonus scheme (up to 10%), relocation package, Christmas shutdown, flexible working, annual salary reviews and free on-site parking. Role/Description Building existing customer relationships to ensure customer satisfaction and ultimately look to increase account spend Travelling approximately 50% of your time across the UK and Europe to visit customer sites … the new potential UK & European customers Spending approx. 80% of your time managing existing accounts and 20% new business development Maintaining and updating the database to build a global customer pool Keeping abreast of product development & trends in specific industry and project areas Requirements Degree-level qualified (or equivalent) in Chemistry, Biochemistry, Natural Sciences, Forensic Science or a closely More ❯

Polish Technical Service Desk Analyst A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. - IT Service Desk MSP Peterborough Full time - 37.5 hours per week Hourly rate £16:00 PAYE We have a great opportunity for fluent Polish and English speakers to … This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider.The ideal candidate will have worked in an IT Services roles previously and will have excellent communication and interpersonal skills. You will be required to be fluent in Polish … and English. Required skills: - Previously experience working on an IT Service Desk. - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths More ❯

Engineering Service Coordinator Peterborough £26,000 Benefits include private health, 26 days holiday (+8 bank holidays), pension etc. Working hours are 9-5:30, full time on site. The company This is a customer facing role based in Peterborough working for this UK based altnet. These are a well-funded FTTP ISP that are looking to keep diversifying … but were open to other industries given that youre willing to learn anything you dont quite know. Having a good attitude (willing to learn anything you dont know) and customer service skills are essential for this role. Likewise, youll need to be relatively tech savvy and have the ability to pick up any technologies that you may not More ❯

Engineering Service Coordinator Peterborough £26,000 Benefits include private health, 26 days holiday (+8 bank holidays), pension etc. Working hours are 9-5:30, full time on site. The company This is a customer facing role based in Peterborough working for this UK based altnet. These are a well-funded FTTP ISP that are looking to keep diversifying … to other industries given that you re willing to learn anything you don t quite know. Having a good attitude (willing to learn anything you don t know) and customer service skills are essential for this role. Likewise, you ll need to be relatively tech savvy and have the ability to pick up any technologies that you may More ❯

Engineering Service Coordinator Peterborough £26,000 Benefits include private health, 26 days holiday (+8 bank holidays), pension etc. Working hours are 9-5:30, full time on site. The company This is a customer facing role based in Peterborough working for this UK based altnet. These are a well-funded FTTP ISP that are looking to keep diversifying … to other industries given that you’re willing to learn anything you don’t quite know. Having a good attitude (willing to learn anything you don’t know) and customer service skills are essential for this role. Likewise, you’ll need to be relatively tech savvy and have the ability to pick up any technologies that you may More ❯

the Cambridge office 3 Years minimum experience in IT support, ideally in a (2nd/3rd Line) Role Full UK Driving License Must qualify for DBS (Disclosure and Barring Service) Certification - we will pay for the certification Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory Ability to troubleshoot and resolve desktop, network and application issues … Key Responsibilities Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues Remotely troubleshoot hardware, software, and network problems effectively Manage and resolve escalated support tickets, ensuring customer satisfaction Assist in onboarding new users , including setting up accounts and devices Support Office 365 applications, including Teams, SharePoint and Exchange Maintain and update IT documentation Work closely with … senior engineers and IT managers on infrastructure improvements Deliver exceptional customer service , keeping non-technical users confident and informed Perform site visits to our customer sites. We have a great balance between time in the office and visits to customers INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the More ❯

proactive and detail-driven Technologist to join the Technical team Supporting the Head of Technical, this role is vital in maintaining technical compliance, driving quality improvement, and delivering excellent service across designated customer accounts. This is an ideal role for someone with a background in technical, quality, or compliance roles within food, fresh produce, or horticulture, looking to … in their career. The successful candidate will use technical knowledge. If you are interested in Technologist role, click APPLY now Working hours: Monday to Friday 8am 5pm Key Responsibilities: Customer Account Support Assist the Head of Technical in delivering high-quality technical service to assigned customer accounts. Manage day-to-day technical requirements within specific product categories … or tasks. Prepare technical summaries, reports, and responses for both internal and external stakeholders. Represent MM Flowers during customer visits, audits, and virtual meetings. Complaint & Data Analysis Analyse complaint, refund, and rejection data to identify trends and opportunities for improvement. Support the implementation and tracking of corrective and preventive actions (CAPAs). Monitor progress against improvement plans and escalate More ❯

Please ensure you check the overview below carefully. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for a Helpdesk Engineer in … engaging environment, youll have the chance to broaden your existing expertise and work with cutting-edge technologies. Working from our office in Peterborough, youll respond to a range of customer queries via telephone and email channels. Please note, to be considered, you will need to currently live within a commutable distance of Peterborough and have the right to work … This is not a sponsorable role. What are we looking for? - Excellent communication skills, both written and verbal, confident in explaining complex issues to non-technical end users - Excellent customer service skills, demonstrating strong interpersonal skills - An intuitive and methodical approach to problem-solving - A team-oriented approach (both immediate and wider team) to working and the ability More ❯

At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for a Helpdesk Engineer in … engaging environment, youll have the chance to broaden your existing expertise and work with cutting-edge technologies. Working from our office in Peterborough, youll respond to a range of customer queries via telephone and email channels. Please note, to be considered, you will need to currently live within a commutable distance of Peterborough and have the right to work … This is not a sponsorable role. What are we looking for? - Excellent communication skills, both written and verbal, confident in explaining complex issues to non-technical end users - Excellent customer service skills, demonstrating strong interpersonal skills - An intuitive and methodical approach to problem-solving - A team-oriented approach (both immediate and wider team) to working and the ability More ❯

At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for a Helpdesk Engineer in … you’ll have the chance to broaden your existing expertise and work with cutting-edge technologies. Working from our office in Peterborough, you’ll respond to a range of customer queries via telephone and email channels. Please note, to be considered, you will need to currently live within a commutable distance of Peterborough and have the right to work … This is not a sponsorable role. What are we looking for? - Excellent communication skills, both written and verbal, confident in explaining complex issues to non-technical end users - Excellent customer service skills, demonstrating strong interpersonal skills - An intuitive and methodical approach to problem-solving - A team-oriented approach (both immediate and wider team) to working and the ability More ❯

one-week-in-four (again being able to go into the office quickly during this time; this doesn’t happen often, but the business provides a 24/7 service to their customers so the ability to provide support is required). Requirements: Extensive experience in IT Systems or Network Engineering (this is not a sysadmin desktop support role More ❯