1 to 25 of 41 Permanent Customer Service Jobs in Cambridgeshire

Software Support Analyst - Peterborough £25,000 to £30,000 Do you possess a passion for customer service, coupled with a forward-thinking mindset? Are you in pursuit of a fulfilling career, not just a job? If you bring a background in excellent customer experience and IT support … in our vibrant Peterborough office, we're thrilled to present you with a fantastic opportunity to become a crucial part of our award-winning customer experience team. Our mission? Delivering top-tier Epos and Ticketing software solutions to hundreds of delighted customers! You'll join an exceptional team renowned … for their unparalleled product expertise and customer service prowess. Together, we form a united front dedicated to providing our customers with not just support, but technical mastery and an unforgettable, personable experience. The right candidate will have a relentless drive for continual development with the resolve to dig More ❯

Graduate Customer Support Engineer - Atomic Spectroscopy Graduate Customer Support Engineer - Atomic Spectroscopy Apply locations United Kingdom - East England - Cambridge United Kingdom - England - London time type Full time posted on Posted 16 Days Ago job requisition id Job Description Agilent is a global leader in laboratory and clinical technologies … to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we … part of this rewarding and exciting work! You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our spectroscopy solutions (ICP-MS, ICP-OES, AAS) . Your main responsibilities will be: Respond to customer needs by providing repair More ❯

2nd Line Service Desk Analyst – Huntingdon Contract Personnel are looking for an experienced 2nd Line Service Desk Analyst for our well-known client based in Huntingdon. How does the day-to-day look? Answer telephone calls and raise comprehensive support tickets. Demonstrate excellent customer service at … all times. Guide and support 1st Line Service Desk Analysts and Field Service Engineers, mentoring to enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA’s, keeping users updated at all … various software and hardware technologies supported and implemented by the company. Liaise with 3rd party support for ticket resolution as appropriate. Assist 1st Line Service Desk Analysts in times of need, or during busy periods. Review, develop and produce in depth Knowledge Base Articles for the development and progression More ❯

2nd Line Service Desk Analyst Huntingdon Contract Personnel are looking for an experienced 2nd Line Service Desk Analyst for our well-known client based in Huntingdon. How does the day-to-day look? Answer telephone calls and raise comprehensive support tickets. Demonstrate excellent customer service at … all times. Guide and support 1st Line Service Desk Analysts and Field Service Engineers, mentoring to enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA s, keeping users updated at all … various software and hardware technologies supported and implemented by the company. Liaise with 3rd party support for ticket resolution as appropriate. Assist 1st Line Service Desk Analysts in times of need, or during busy periods. Review, develop and produce in depth Knowledge Base Articles for the development and progression More ❯

Field Service Engineer Our client, leading inspection machinery manufacturers, are seeking to add a competent, versatile Engineer to their Field Service team. Field Service Engineer - duties This broad and varied service role includes carrying out repairs, commissioning, calibration and upgrades of equipment at customer sites … as well as providing remote technical support via phone and email plus other related duties. Field Service Emgineer - requirements The position requires an Electrical/Electronics qualification (ONC minimum), ideally with experience in a field-based role. Well-developed customer service and communication skills are essential attributes … working, the ability to problem solve and a full, current driving license. PLC programming knowledge and an appreciation of PC hardware are advantageous. Field Service Engineer - salary Basic salary £35,000 - £38,000 OTE to £60,000 including bonus and overtime. More ❯

exciting period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company's customer service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and … scalable. You will lead on automation, process improvements, and service innovation , while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company's service delivery during a period of change. Define … s operational strategy , ensuring alignment with overall business objectives. Lead and develop a high-performing operations team , fostering a culture of collaboration, accountability, and service excellence. Drive and manage large-scale operational changes to support business transformation, ensuring team buy-in and minimal service disruption. Identify and implement More ❯

that enjoys working with complex applications and products that utilize software, GIS, engineering, and problem-solving skills. As an integral part of the IQGeo Customer Support Team, this key customer-facing role supports IQGeo products for customers in the Utility and Telecommunications markets. This role requires a high … Engineers Duties/Responsibilities Problem solving skills, providing consulting to clients based on current operational processes and their fit with IQGeo products. Respond to customer queries (incidents or questions) in a timely and accurate way via support cases, phone, or email. Identify customer needs and help customers resolve … for end-users. Required Skills/Abilities Essential Excellent communication, client relationship and interpersonal skills Excellent analytical and problem-solving skills Strong experience with customer service desk systems (Jira Service Management, Zendesk) Strong understanding of software development and troubleshooting Ability to work independently and as part of More ❯

Are you a multi-skilled Field Service Engineer or a multi-skilled Engineer that wants to get out into the field. Do you love repairing equipment, finding solutions to problems coordinating maintenance checks and have a track record in practical ability. This role is Monday to Friday (Day Shift … be working on a wide variety of automated machines and sites. The ability to diagnose faults and read electrical drawings is crucial for the Service Engineer that wants to get the customer up and running again. Our new and exciting client due to extreme growth requires several experienced … Electrically Biased Field Service Engineers to visit customer sites and carry out breakdown repairs, servicing, inspection, commissioning, and maintenance. You will need to have experience in working in an industrial background. The ability to diagnose faults using electrical drawings. Working knowledge of PLCs basic or advanced an advantage More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

We are seeking an experienced Senior Operations Manager to join our team in Cambridge. Key job responsibilities Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities. Set the vision, direction and culture of their teams by managing individual and team performance expectations … and goals, monitoring real-time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets. Collaborate with internal partners to build input-focused operating plans for achievement of key measures. Create a culture where accountability, transparency and collaboration are the norm and where … operating practice. Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and without impacting customer experience. Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams. Inspire front More ❯

a Managed Services Engineer (MSE), you'll be an integral part of our Northstar Managed Services team, collaborating closely with other engineers, the Managed Service Manager, and company SMEs. You'll implement agreed-upon services for our client base in a fast-paced, dynamic environment, gaining exposure to diverse … manage ticket queues against quality standards, proactively communicate status updates to clients, and escalate issues within the team as needed. At WTG, we hold customer success as the cornerstone of successful managed services, and you'll have the opportunity to deeply understand this philosophy and put it into practice … every day. A Managed Services Engineer also contributes to the business by having: A passion for positive customer outcomes and a sense of duty to serve customers A strong desire to expand their technical skills, knowledge of IT solutions, and delivery experience Ability to express empathy for internal and More ❯

incidents. Carry out routine maintenance checks, patching schedules, and health checks. Assist in implementing change management procedures and infrastructure upgrades. Support incident, problem, and service request processes aligned with ITIL best practices. Provide excellent customer service and communication during incident resolution. Essential Skills & Experience: Experience working in … a NOC, Service Desk, or IT support environment. Good understanding of network technologies (TCP/IP, DNS, DHCP, VPN, routing/switching). Familiarity with monitoring tools (e.g., SolarWinds, PRTG, Zabbix, or similar). Knowledge of operating systems (Windows Server, Linux) and virtualisation platforms (VMware, Hyper-V). Strong More ❯

Support Coordinator - Hybrid - Cambridge - £30,000 My client, a growing organisation in Cambridge, is looking for a dynamic Support Co-ordinator to join their high-performing business support team. This role is three days per week in their Cambridge office. More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a … save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service … makes you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams to support More ❯

colleagues to maximise sales opportunities. Achieve and surpass sales targets and other KPIs in line with the sales objective. Update the sales CRM system customer records, next actions in place, sales processes in real-time and produce accurate monthly sales forecasts. Successfully retain customer accounts and win repeat … new business prospecting. Cross-sell from a comprehensive portfolio of products and solutions to existing and new customers, using high-gain questioning and a customer-centric approach to account management. Attend and positively contribute towards sales team meetings and 1-2-1s. Strategically plan for success by conducting … promote positive content. Person specification Experienced Sales/Account Management professional. Track record in IT Hardware or Managed print and MFP sales. Consultative and customer-centric approach Able to work as part of a dynamic and collaborative team of technology professionals. Highly motivated, hardworking and target driven. Winning mentality More ❯

of like-minded tech professionals. Your responsibilities will include: Project Delivery (80%) Delivering implementation projects to our customers. Creating excellent documentation. Project handovers to service delivery. Implementing new technologies. Project Scoping, Planning, and Training (20%) Supporting staff development through internal training. Scoping and planning successful projects. Mentoring junior team … Our ideal candidate should possess extensive knowledge across various technologies and be capable of troubleshooting and delivering high-quality solutions that satisfy our clients. Customer service skills are essential, along with effective communication and a friendly, tech-savvy approach. Razorblue Requirements: We understand it's unlikely to find More ❯

Installations Team on small projects involving CCTV, Access Control, Intruder, and Fire Alarm Systems. Responsibilities include project management from start to finish, delivering excellent customer service, and contributing to team goals. Key Responsibilities Liaise with the Lead Engineer on complex sites and critical issues. Coordinate with subcontractors and … onsite clients. Maintain fire and security systems as needed within your region. Plan and communicate site visits effectively with customers and schedulers. Utilize customer portals as directed by the Lead Engineer. Support Service Engineers on specific jobs and occasionally work outside your designated postcode. Respond to routine and … in your area. Manage stock levels with support from the Stores team. Attend training sessions and team meetings. Identify personal development needs to enhance customer service. Systems Knowledge Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco CCTV: Hikvision, Dahua, Bosch, Analogue More ❯

image to patients and visitors. Assist patients and visitors contacting the practice in person, by phone, or by electronic means, to access the appropriate service or healthcare professional in a courteous, efficient and effective way. Use SystmOne clinical system to book appointments and communicate with patients and colleagues. Support … concerns where necessary. Person Specification Personal skills and attributes Essential Appreciative of the importance of patient confidentiality. Good communicator both verbal and written. Good customer service, and able to manage difficult or challenging patient situations. Well organised, diligent, and attentive to detail. Works well as part of a … tasks and see them through to completion. Adaptable to change. Resilient; ability to work under pressure and manage personal stress. Desirable Excellent communicator. Excellent customer service. Excellent organisational skills. Experience Essential Working in customer -facing role Working to policies, guidelines and operating procedures. Excellent IT skills, especially ability More ❯

to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Technical Support Team Leader – The Role: If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role you will … lead, plan and be responsible for service development including technical support service and customer services interfaces. Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement. Technical Support Team Leader – Key Responsibilities: - To develop, plan and deliver … the Planning Service improvement plan, collaborating with the wider team to identify operational efficiencies and enhance the customer experience - To oversee projects and programmes relating to service improvements, communicating with key internal and external stakeholders - Drive innovation, creative thinking and alternative ways of delivering outcomes - using appropriate More ❯

to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Technical Support Team Leader - The Role: If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role you will … lead, plan and be responsible for service development including technical support service and customer services interfaces. Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement. Technical Support Team Leader - Key Responsibilities: - To develop, plan and deliver … the Planning Service improvement plan, collaborating with the wider team to identify operational efficiencies and enhance the customer experience - To oversee projects and programmes relating to service improvements, communicating with key internal and external stakeholders - Drive innovation, creative thinking and alternative ways of delivering outcomes - using appropriate More ❯

analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with More ❯

analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with More ❯

analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with More ❯