1 to 2 of 2 Permanent IT Support Technician Jobs in Cambridgeshire

IT Support Technician Peterborough Type of employment: permanent Salary: £30,000-£40,000 Location: Peterborough (full-time on site) Working hours: Monday to Friday 8:30 am to 5 pm Are you currently working as an IT support technician or Service Desk Analyst? Are … you passionate about helping people and offering them support to resolve their IT issues. Would you like to work as part of a small internal IT department where the workload is hugely varied? If so, this may very well be the opportunity for you ve been waiting … to find. As you will have gathered by now we are currently recruiting for IT support technician to join one of our well-established Peterborough based clients. What are we looking for? experience working in an IT support role knowledge of operating system software, applications more »

as a guide to our people in their everyday interactions with others. Key Activities & Accountabilities Receive and log calls on behalf of customers using IT Service Management tools ensuring accurate data entry Develop excellent external & internal customer relationships To complete the initial diagnosis of all incidents and either resolve … to the customers satisfaction or escalate to appropriate IT team member. Provide remote assistance using remote support tools e.g. phone. Instant messaging etc To create and maintain device installation packages, install or reinstall software and to image or reimage computers and handheld devices locally or using remote deployment … customers informed throughout all stages of all processes by phone, email and instant messenger Receive alerts and monitor the availability, security and performance of IT systems using available tools Monitors and assist in the distribution of patches and software updates to make sure that all platforms are up to more »