9 of 9 Permanent ITSM Jobs in Cambridgeshire

Microsoft 365, Hyper‐V, RDS, AWS, MFA, SSO, Identity & Access Management Strong experience in incident, change, and problem management, including vendor coordination Experience with ITSM tools such as Jira, ServiceNow, or similar Backup technologies (e.g. Veeam) across local, Azure, and AWS environments Datacenter monitoring and out‐of‐band hardware management ...

transformation teams to enhance operations. Monitor performance and continuously improve service quality. Manage stakeholder expectations in a complex environment. Key Requirements: Strong background in ITSM, service delivery, or MSP environments. Proven experience building or transforming functions. Strong knowledge of ITIL frameworks and application. Experience managing managers and multi-layered teams. ...

work. As fresh Defence programmes come online, youll step in from the very beginning, becoming the go to for a major long-term IT service management project. A key part of your role will be leading the smooth transition of an existing service from a previous supplier into MASS. ...

work scheme Retail discounts Career development support We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract. If you enjoy building strong support teams, leading by example, and improving the way tech services are delivered, this could be a great ...

account strategy, communications, and business development. Champion a Our Customer, One Roc culture and coaching mindset. Essential Skills & Experience 5+ years experience in IT service management or large-scale IT service delivery. Strong stakeholder management, including C-suite engagement. Experience leading or coaching teams. Excellent communication, organisation, and customer-focused ...

credibility Strong decision-making and stakeholder influence skills Desirable Experience in automotive, manufacturing or engineering-led enterprises Exposure to multiple ServiceNow product suites (e.g. ITSM, ITOM, HRSD, CSM, SecOps) Familiarity with enterprise architecture frameworks and governance models Why Join? Architect a globally scaled ServiceNow platform at enterprise level High visibility ...

management Collaborate with cross-functional teams across engineering, operations, and business units Oversee cloud infrastructure strategy, optimisation, and cost efficiency Ensure alignment with IT service management frameworks, including ITIL Mentor and develop engineers, fostering a culture of continuous improvement and accountability Manage vendor relationships and third-party service providers where … large, complex organisation Strong background in platform engineering , cloud technologies (AWS, Azure, or GCP), and modern infrastructure Solid understanding of ITIL frameworks and IT service management principles Demonstrated leadership experience with a track record of building and scaling teams Experience driving operational excellence, incident response, and system reliability Excellent stakeholder ...

Strong written and verbal communication skills; able to produce board-ready reports and lead senior-level partner reviews. • Analytical mindset — comfortable interrogating data from ITSM, billing and provisioning systems to build insight, not just reports. • Proficiency in ITSM, CRM, order management and billing platforms; familiarity with ITIL service management principles. ...

management of both toolsets, ensuring they are aligned with business goals, consistently adopted across teams, and configured to support high-quality, insightful delivery and ITSM excellence. This role bridges product ownership (what the platforms should do and why) with administration (how they are configured and run). You work closely … Proven experience administering Atlassian and ServiceNow products in a medium or large organisation • Strong understanding of Agile, Scrum, and Kanban methodologies • Knowledge of ITSM best practices and modern delivery frameworks • Hands-on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation • Strong stakeholder management and requirements-gathering skills • Ability ...