8 of 8 Permanent ITSM Jobs in Cambridgeshire

client experience or client service management role Strong organisational and time management skills Excellent communication and interpersonal abilities Proficiency in order management software/ITSM systems Analytical mindset with the ability to interpret data, create reports and make informed decisions Skilled in managing multiple tasks simultaneously Ability to work collaboratively ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

execution across multiple squads • Manage QA resourcing, suppliers, and operational budget • Ensure defects are managed, prioritised, and resolved consistently • Align QA activities with ITSM processes and service continuity expectations Ideal Background • Senior QE/QA leadership experience in banking or regulated environments • Strong background in Data & Analytics testing • Experience with ...

risk assessment methodology and tooling that is raising our quality and customer confidence, you will be part of these developments. The role in P-ITSM and likely other projects later will be responsible to the cyber lead for project outcomes and to help with career planning and personal development ...

short‐term contract engagement. This role is critical in shaping persuasive, technically accurate responses to an Invitation to Negotiate (ITN) and embedding ITIL/ITSM best practice into proposals. Key Responsibilities: Develop clear, compelling bid responses aligned with client requirements and industry best practice. Collaborate with SMEs, service architects … into client‐friendly language. Participate in bid reviews and contribute to win strategies. Ensure proposals meet governance standards and contractual requirements. Incorporate ITIL/ITSM principles into service descriptions and operating models. Experience & Skills: Proven experience as a Bid Writer or Proposal Specialist within IT Managed Services. Strong knowledge ...

direction and roadmap for ServiceNow globally Working closely with senior business stakeholders to translate complex requirements into scalable solutions Delivering and optimising solutions across ITSM, ITOM, HR, CSM, Service Catalogue, App Engine and integrations (including collaboration tools) Driving automation, workflow efficiency, reporting and platform optimisation to maximise ROI Owning upgrades … documentation, governance, resilience, and best-practice delivery What They're Looking For Strong commercial experience on the ServiceNow platform (Senior level) Deep understanding of ITSM lifecycle, workflows, and platform architecture Experience integrating ServiceNow with other SaaS and on-prem systems Comfortable working across Agile delivery, sprints, and backlogs (Azure DevOps ...

Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area ...

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. ...