3 of 3 Permanent ITSM Jobs in Cambridgeshire

Integration Hub experience. \n REST API integration experience. \n Service Graph Connector experience. \n ServiceNow Service Mapping exposure. \n ServiceNow Performance Analytics experience. \n ITSM, ITOM, SACM or CMDB process knowledge. \n Experience supporting CMDB remediation, governance or data quality programmes. \n Experience in large enterprise or regulated environments. ...

partner to the Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line … proactively leading and motivating the Junior SDAs ensuring that there is a culture of high performance, strong engagement and a commitment to continual improvement. ITSM Architecture:Administer and optimizeServiceDesk Plus (SDP), including the design of complexRequest Life Cycles (RLC)and visual workflows. Oversee the full Incident & Request life cycle from ...

excellent opportunity for someone who enjoys balancing hands-on technical support with people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across … communication during incidents, service disruptions, and operational changes. Maintain and improve knowledge base documentation and support processes. Support asset management and lifecycle tracking within ITSM platforms. Gather user feedback and contribute to initiatives that enhance both service quality and user experience. We're looking for someone who combines strong technical ...