13 of 13 Permanent ITSM Jobs in Cambridgeshire

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations and reporting ...

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling)Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalentTrack record of building metrics-driven support operations and reporting outcomes ...

issues (off-the-shelf and bespoke). Excellent customer service and communication skills, with the ability to manage expectations diplomatically. Experience using an IT service management tool (e.g. ServiceNow). Ability to prioritise workload, solve problems effectively and work flexibly as part of a team. Full UK driving licence ...

cause analysis and implement long-term fixes. Support critical business systems and enterprise applications. Ensure service levels are maintained across the IT estate. IT Service Management Lead activities across: Incident Management Request Management Problem Management Change Management Drive continual service improvement initiatives. Ensure governance processes and operational standards are followed. ...

CDW is seeking a Service Delivery Manager to oversee commercial, contractual, and operational governance across managed services for assigned customers. You will drive service performance, governance artefacts, and continuous improvement to deliver high-quality customer ...

Coordinator who already manages workloads, escalations and service levels and is ready to step into a lead role. Experience working with SLAs, CRM/ITSM systems or work allocation tools would be useful, but were not looking for somebody who ticks every box. More important is that youre organised, comfortable ...

establish and govern a NetBox-based source of truth for enterprise network data. The role focuses on data quality, automation expansion, and integration with ITSM platforms. Leverage Python, Ansible, and REST APIs to automate discovery, data assurance, and CMDB population. The contract runs 6 months+ with a daily rate ...

printers, and other IT assets. Support IT infrastructure in an industrial setting, including lab systems andequipment. Maintain system application and IT infra information in ITSM tool. Perform testing and documentation to comply with Orion Pharma requirements. Document and track incidents, service requests, and resolutions in an ITSM tool ...

days, working within the IT team as a SharePoint SME to support and improve critical SharePoint solutions. You will handle administration, resolve incidents, support ITSM and project tools on SharePoint, and collaborate with stakeholders to deliver efficient SharePoint services and process improvements. #J-18808-Ljbffr ...

Highlight and support service-led growth opportunities in collaboration with account teams Contribute to commercial positioning through strong stakeholder relationships 3. Service Delivery Oversight & ITSM Oversee service performance across Incident, Request, Change, and Problem Management Maintain visibility of service health, escalations, and operational risks Support critical incident management, post-incident … reviews, and service recovery activity Drive proactive risk mitigation, stability improvement, and service optimisation Promote adherence to ITSM best practice while ensuring practical delivery outcomes 4. Reporting & Insight Produce accurate, meaningful service reporting aligned to contractual and customer requirements Analyse operational performance data to identify trends, risks, and improvement opportunities ...

service transition activities including knowledge transfer, support-team enablement, communications, operational handover and early-life support. Required Skills and Experience: Practical experience in IT service management, service design & introduction, service transition, service delivery or IT operations ideally in a regulated, risk-managed or audit-controlled environment. Demonstrable experience creating Service … skills, with the ability to make complex service arrangements clear and actionable."Nice To Have" Skills and Experience: Experience with ServiceNow or a comparable ITSM platform, particularly service catalogue, CMDB, CSDM, service mapping, knowledge or workflow capabilities! Understanding of SRE concepts such as SLAs, SLOs, SLIs, error budgets, service health ...

troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work on the integration of business systems ...

ensuring accurate, trusted, and governed network inventory through automated discovery, data assurance, and integration with enterprise platforms. The role focuses on network data governance, ITSM integration, automation expansion, documentation standards, platform optimisation, network baselining and development of a strategic roadmap towards Site Reliability Engineering (SRE) practices. … Responsibilities Review the existing network data landscape, including current data sources, data quality, and data flows between network management, monitoring, automation, and IT service management platforms. Assess the current NetBox implementation and identify opportunities to improve data modelling, governance, discovery, assurance, and integrations. Develop and enhance the NetBox platform ...