9 of 9 Permanent ITSM Jobs in Cambridgeshire

looking for someone who’s: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building relationships with third parties such More ❯

support and basic networking (DNS, DHCP, VPN) Excellent communication and customer service skills Ability to problem-solve, prioritise, and adapt in a busy environment Nice to have: Familiarity with ITSM platforms (Halo, Autotask, ServiceNow) Experience using RMM tools for monitoring & remote support ITIL awareness or certification Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) What’s in it for More ❯

experience of remediation projects, ideally within a PCI-DSS certified environment. • Strong verbal & written communication skills and natural willingness to collaborate across teams and organisations. • Naturally able & productive with ITSM tools such as Jira, ServiceNow etc. Great to haves: • Good knowledge of the various services and capabilities of cloud computing platforms; Ideally AWS • Hyper-V, Microsoft AD, AAD & VMWare experience More ❯

Looking for to work at the forefront of technology in one of the most modern ITSM environments globally? Look no further. This role bridges the gap between technical delivery and exceptional user experience, specifically with AI Enablement at the heart of what you do. You’ll orchestrate service readiness, lead enablement communications, and champion the voice of the user across More ❯

and implementations using best practise in pursuit of Customer Service Excellence The ability to work well under pressure in a fast-paced team environment Knowledge and experience working with ITSM tools such as Service Now ITIL Foundation certification Benefits Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme More ❯

directed by the Service Desk Manager or on site key contact. Logging and triage of technical support requests over the telephone, face to face or by email within the ITSM tool. Using remote control tools and technologies to assist end users’ as required Documenting systems and procedures as implemented for and on behalf of the customer creating a comprehensive knowledge More ❯

procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision levels and supplier supported versions. Proactively seeking More ❯

record in designing, implementing, and managing enterprise infrastructure solutions. Experience leading service delivery and infrastructure teams in a fast-paced, multi-site environment. Strong knowledge of IT service management (ITSM) and operational frameworks. Experience managing budgets, vendors, and service contracts. Skilled in balancing operational reliability with innovation and cost efficiency. Excellent stakeholder management and communication skills, with the ability to More ❯

system tuning. Utilise VIM Analytics to identify processing bottlenecks and performance trends. Support user enablement and knowledge transfer to BAU support teams. Log and manage incidents through the agreed ITSM tool (e.g., ServiceNow), maintaining clear documentation. Core VIM Modules and Technical Scope: OpenText VIM Core – Invoice processing, approvals, and exception workflows Document Processing (DP) Indexing – Indexing invoice metadata and validation … resolution and performance improvement Solid grasp of integration between VIM, SAP FI, and SAP MM modules Strong stakeholder engagement skills, with experience supporting AP and Procurement users Experience using ITSM tools (e.g., ServiceNow) to manage incidents and service requests Utilities or regulated industry experience is desirable All profiles will be reviewed against the required skills and experience. Due to the More ❯