3 of 3 Permanent ITSM Jobs in Cambridgeshire

work. As fresh Defence programmes come online, youll step in from the very beginning, becoming the go to for a major long-term IT service management project. A key part of your role will be leading the smooth transition of an existing service from a previous supplier into MASS. ...

wider planning and governance. The invaluable experience youll bring, to help us achieve more. Essential Ability to manage complex operational environments Experience in IT service management or similar operational roles Familiarity with ITIL or structured service management practices Experience managing highavailability or businesscritical services Understanding of ISO9001, ISO27001,andISO20000 standards ...

excellent customer experience. Key Responsibilities Provide 2nd Line End User Support for hardware, software, and application issues Manage incidents and service requests via the ITSM platform (e.g., Hornbill) Build, configure, and deploy Windows 10/11 laptops and desktops Deliver Laptop Refresh programmes and device lifecycle management Administer Microsoft Intune … Microsoft 365 Hands-on experience with Microsoft Intune and device management tools Experience delivering Laptop Refresh/Device Rollout programmes Familiarity with ITSM/ITIL environments Understanding of Active Directory administration Basic network troubleshooting skills Excellent customer service and communication skills Comfortable working in client-facing environments Full UK driving ...