2 of 2 Permanent Incident Management Jobs in Cambridgeshire

O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents … where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience … and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you are a charismatic Polish and English-speaking person, looking for a fantastic career opportunity then please apply now! JBRP1_UKTJ More ❯

founded on positive change and development. Summary of the role: As a Data Engineering Manager, you will be responsible for the engineering teams in the Data delivery and Data management scopes. These are key positions within the Data office as they provide technical leadership, mentorship and team development, as well as contributing to the development and implementation of our … manner and prioritising the work to align with organisational priorities. This includes providing technical leadership during development phases, Agile based delivery and engineering best practices. As in any engineering management position, there will be a certain amount of hands-on work, and so a technical background is required, but the main focus will be the management of the … and project retrospectives, ensuring that identified actions are carried out as required. Identify, qualify and implement tooling requirements. Provide high level technical overviews and insights to senior leadership. Provide incident management as required and follow up with comprehensive RCAs. Will help create and implement a DataOps environment. What we’re looking for: Prior experience in a similar role More ❯