9 of 9 Permanent Incident Management Jobs in Cambridgeshire

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a … money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to … you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams More ❯

a Senior Site Reliability Engineer at Convera, your role is pivotal in ensuring the stability and resilience of our systems. You'll spearhead our incident management strategy, swiftly identifying and mitigating risks to uphold our service reliability. You will be responsible for: Taking the lead on incident management, orchestrating responses to swiftly identify, mitigate, and minimize risks. Proactively reducing Mean Time to Resolution (MTTR), constantly striving for efficiency gains. Championing an anti-fragility mindset across our architecture, deployment processes, and observability practices. Elevating the customer experience as the ultimate benchmark of our reliability standards. Sharing … industry best practices in SRE, ensuring our team remains at the forefront of innovation. Facilitating blameless post-mortems, instituting actionable alerts, and streamlining incident management through automation. You should apply if you have: Extensive experience navigating complex, multi-region, cloud-native systems within Amazon Web Services. Demonstrable proficiency More ❯

a Senior Site Reliability Engineer at Convera, your role is pivotal in ensuring the stability and resilience of our systems. You'll spearhead our incident management strategy, swiftly identifying and mitigating risks to uphold our service reliability. You will be responsible for: Taking the lead on incident management, orchestrating responses to swiftly identify, mitigate, and minimize risks. Proactively reducing Mean Time to Resolution (MTTR), constantly striving for efficiency gains. Championing an anti-fragility mindset across our architecture, deployment processes, and observability practices. Elevating the customer experience as the ultimate benchmark of our reliability standards. Sharing … industry best practices in SRE, ensuring our team remains at the forefront of innovation. Facilitating blameless post-mortems, instituting actionable alerts, and streamlining incident management through automation. You should apply if you have: Extensive experience navigating complex, multi-region, cloud-native systems within Amazon Web Services. Demonstrable proficiency More ❯

and procedures, we believe there is nothing we cannot improve - Assisting and managing relationships with external vendors and contractors - Liaising with internal teams and management groups - Creating and maintaining metrics on all aspects of our Data Centers and utilising those metrics to drive positive changes - Assisting in implementing service … methodologies including incident management, problem management, change management, capacity management, etc About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. … systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units - Proven track record of people management and developing teams and in particular ensuring staff are ready for any and conditions through skill and process development - Ability to solve problems at More ❯

You will be a key point of contact with our customers and building strong relationships is core to successful service delivery. Change and release management: : Co-ordinate changes approvals for the plans for upgrades, changes and co-ordinate future releases to environments. Incident management : Lead on incident management for your customers, collaborating with colleagues and ensuring clear regular communications with the customer. Support and trend analysis :Monitor incident trends and adopt a proactive approach to addressing service-related issues. Report on service performance : provide customers with ongoing performance reporting, insight and recommendations to provide More ❯

Technology Location: Cambridge (Hybrid – 2 days/week in office) Day Rate: Competitive inside IR35 Duration: 6 months Start Date: ASAP Role Type: Risk Management | IT Governance | Regulatory Compliance Our client, a leading global consultancy, is seeking an experienced Risk Lead to shape and drive a robust risk management … governance, and in full compliance with regulatory bodies such as Ofqual and ISO standards. Key Responsibilities: Design, implement and own Exam Technology’s risk management framework, policies and procedures. Identify and mitigate IT risks in high-stakes assessment products and services. Lead real-time risk assessments, audits, and remediation … teams to embed risk controls. Support the development of new assessment solutions from a risk perspective. Ideal Candidate Profile: Proven experience in IT Risk Management within complex or regulated environments. Strong knowledge of risk management frameworks such as ISO 31000, NIST, COSO. Solid understanding of cybersecurity, incident More ❯

Technology Location: Cambridge (Hybrid – 2 days/week in office) Day Rate: Competitive inside IR35 Duration: 6 months Start Date: ASAP Role Type: Risk Management | IT Governance | Regulatory Compliance Our client, a leading global consultancy, is seeking an experienced Risk Lead to shape and drive a robust risk management … governance, and in full compliance with regulatory bodies such as Ofqual and ISO standards. Key Responsibilities: Design, implement and own Exam Technology’s risk management framework, policies and procedures. Identify and mitigate IT risks in high-stakes assessment products and services. Lead real-time risk assessments, audits, and remediation … teams to embed risk controls. Support the development of new assessment solutions from a risk perspective. Ideal Candidate Profile: Proven experience in IT Risk Management within complex or regulated environments. Strong knowledge of risk management frameworks such as ISO 31000, NIST, COSO. Solid understanding of cybersecurity, incident More ❯

Technology Location: Cambridge (Hybrid – 2 days/week in office) Day Rate: Competitive inside IR35 Duration: 6 months Start Date: ASAP Role Type: Risk Management | IT Governance | Regulatory Compliance Our client, a leading global consultancy, is seeking an experienced Risk Lead to shape and drive a robust risk management … governance, and in full compliance with regulatory bodies such as Ofqual and ISO standards. Key Responsibilities: Design, implement and own Exam Technology’s risk management framework, policies and procedures. Identify and mitigate IT risks in high-stakes assessment products and services. Lead real-time risk assessments, audits, and remediation … teams to embed risk controls. Support the development of new assessment solutions from a risk perspective. Ideal Candidate Profile: Proven experience in IT Risk Management within complex or regulated environments. Strong knowledge of risk management frameworks such as ISO 31000, NIST, COSO. Solid understanding of cybersecurity, incident More ❯

You will work in close partnership with the Vendor Service Delivery Manager, the business and the Enterprise Service Desk Delivery lead. You will monitor incident and service request tickets for the specialized service desks. You will act as escalation point for the specialized service desk and manage/co … partnerships and continuous improvement. Manage the support triage for KITE users and applications, ensuring timely and efficient resolution of incidents and requests. Responsibility for incident and service requests handled by the specialized service desks. Monitor and enforce SLA compliance, driving performance excellence in Kite and the specialized service desks. … MSP) resources aligned with KITE support and specialized service desks. Support and collaborate on service excellence by implementing best practices and process optimizations for incident management and service requests. Collaborate with cross-functional teams to enhance system reliability, performance, and user satisfaction. Provide insights and recommendations to leadership More ❯