4 of 4 Permanent Incident Management Jobs in Cambridgeshire

point and ensuring effective resolution Monitor and drive performance against SLAs, OLAs and KPIs, identifying trends and improvements Oversee all tickets within the service management platform, ensuring full lifecycle management Coordinate across internal teams, field engineers, and external partners to ensure aligned service delivery Ensure adherence to core … Service Management processes (Incident, Change, Problem, Request, Knowledge) Provide regular reporting on incident trends, performance metrics and service improvements Maintain business continuity and ensure contingency plans are followed during shift Support and lead team members, fostering a culture of accountability, collaboration and continuous improvement Communicate clearly with ...

large-scale organisation Drive reliability, scalability, and performance across critical systems and services Define and implement SRE best practices, including SLIs, SLOs, and incident management Collaborate with cross-functional teams across engineering, operations, and business units Oversee cloud infrastructure strategy, optimisation, and cost efficiency Ensure alignment with … service management frameworks, including ITIL Mentor and develop engineers, fostering a culture of continuous improvement and accountability Manage vendor relationships and third-party service providers where applicable Key Requirements Proven experience managing engineering or SRE teams in a large, complex organisation Strong background in platform engineering , cloud technologies ...

data and improvement plans Manage escalations and difficult conversations with clarity and confidence Build long-term client trust through consistent delivery and communication Escalation & Incident Management Take full ownership of escalations through to resolution Coordinate teams, remove blockers and maintain accountability Communicate proactively during incidents Lead post-incident … performance through coaching and accountability Confident engaging with senior client stakeholders (Director level and above) Technical Understanding Microsoft 365 and Azure Intune and endpoint management Networking and connectivity fundamentals (Unifi advantageous) Service management platforms (ConnectWise preferred) Personal Attributes Takes ownership without being asked and delivers without being chased ...

data and improvement plans Manage escalations and difficult conversations with clarity and confidence Build long-term client trust through consistent delivery and communication Escalation & Incident Management Take full ownership of escalations through to resolution Coordinate teams, remove blockers and maintain accountability Communicate proactively during incidents Lead post-incident … performance through coaching and accountability Confident engaging with senior client stakeholders (Director level and above) Technical Understanding Microsoft 365 and Azure Intune and endpoint management Networking and connectivity fundamentals (Unifi advantageous) Service management platforms (ConnectWise preferred) Personal Attributes Takes ownership without being asked and delivers without being chased ...