3 of 3 Permanent Incident Management Jobs in Cambridgeshire

applications, user access, connectivity and associated technical issues. Windows Desktop Support: Troubleshooting Windows Operating Systems, Desktop PCs, Laptops, Peripherals & End-User Devices. IT Service Management/Ticketing Systems: Logging, categorising, prioritising, investigating and resolving incidents and service requests through an IT ticketing platform. Incident Management & SLAs: Taking … critical applications and systems. IT Infrastructure Support: Working alongside internal Infrastructure teams & external Suppliers to investigate, escalate and resolve more complex technical incidents. Major Incident Support: Supporting major incident management, technical escalations & continual service improvement initiatives. Customer Service & Communication: Excellent communication skills, strong problem-solving ability ...

join its IT department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment. This is an ideal position for a senior technical … secure, resilient and high-performing IT services. The Role As Systems Engineer, you will act as a senior technical authority responsible for the design, management and continual improvement of critical infrastructure platforms, network services and enterprise applications. You will take ownership of key systems, provide third-line support ...

initial term 2 days per week onsite in Cambridgeshire We're seeking a hands-on Observability Engineer/SRE Consultant to improve production monitoring, incident detection, and root-cause analysis across critical services. Key Skills Strong hands-on Splunk experience (essential) Experience with Dynatrace and/or Grafana Production … monitoring, observability and incident management Distributed systems troubleshooting and performance analysis Log, metric and trace correlation Improving application instrumentation with engineering teams Responsibilities Review existing monitoring, telemetry and alerting capabilities Improve visibility across critical customer journeys and dependencies Implement meaningful service-health metrics and actionable alerts Reduce incident ...