including moving customers onto one unified platform, aligning processes across multiple teams, consolidating multiple brands and standardising services & SLA’s. The Service Transformation Manager will oversee change management efforts, process redesign, stakeholder management, and data insights to effect informed decisions. This is a highly crucial role that will shape the future of our MPS organization and enhance the overall … buy-in from key stakeholders. Lead the development and implementation of new ways of working that drive increased efficiency, productivity, and cost savings throughout the organization. Identify areas for processimprovement and redesign business processes to deliver improved operational and financial outcomes. Utilize data insights to identify improvement opportunities and make informed business decisions. Lead a high … methodology (desirable) A minimum of 5 years of experience in a transformation management role, with a proven track record of delivering successful transformation initiatives. Demonstrated experience in change management, processimprovement, data analysis, and stakeholder management. Excellent communication skills (verbal, written and presentation) Familiarity with Agile methodologies, Lean Six Sigma, and other continuous improvement frameworks. Technically competent More ❯
including moving customers onto one unified platform, aligning processes across multiple teams, consolidating multiple brands and standardising services & SLA’s. The Service Transformation Manager will oversee change management efforts, process redesign, stakeholder management, and data insights to effect informed decisions. This is a highly crucial role that will shape the future of our MPS organization and enhance the overall … buy-in from key stakeholders. Lead the development and implementation of new ways of working that drive increased efficiency, productivity, and cost savings throughout the organization. Identify areas for processimprovement and redesign business processes to deliver improved operational and financial outcomes. Utilize data insights to identify improvement opportunities and make informed business decisions. Lead a high … methodology (desirable) A minimum of 5 years of experience in a transformation management role, with a proven track record of delivering successful transformation initiatives. Demonstrated experience in change management, processimprovement, data analysis, and stakeholder management. Excellent communication skills (verbal, written and presentation) Familiarity with Agile methodologies, Lean Six Sigma, and other continuous improvement frameworks. Technically competent More ❯
including moving customers onto one unified platform, aligning processes across multiple teams, consolidating multiple brands and standardising services & SLA’s. The Service Transformation Manager will oversee change management efforts, process redesign, stakeholder management, and data insights to effect informed decisions. This is a highly crucial role that will shape the future of our MPS organization and enhance the overall … buy-in from key stakeholders. Lead the development and implementation of new ways of working that drive increased efficiency, productivity, and cost savings throughout the organization. Identify areas for processimprovement and redesign business processes to deliver improved operational and financial outcomes. Utilize data insights to identify improvement opportunities and make informed business decisions. Lead a high … methodology (desirable) A minimum of 5 years of experience in a transformation management role, with a proven track record of delivering successful transformation initiatives. Demonstrated experience in change management, processimprovement, data analysis, and stakeholder management. Excellent communication skills (verbal, written and presentation) Familiarity with Agile methodologies, Lean Six Sigma, and other continuous improvement frameworks. Technically competent More ❯
mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean • Communicate effectively in English A day in the life We are seeking an experienced team manager to … with management. • Proficiency verbal and written communication skills in English • Experience in understanding performance metrics and developing them to measure progress against key performance indicators PREFERRED QUALIFICATIONS• Experience with processimprovement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Excellent communication, strong … organizational skills and very detail-oriented • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology • Fluency in a foreign language (German, French or Italian) is a plus • Experience in practical application of methodologies such as More ❯
mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean • Communicate effectively in English A day in the life We are seeking an experienced team manager to … with management. • Proficiency verbal and written communication skills in English • Experience in understanding performance metrics and developing them to measure progress against key performance indicators PREFERRED QUALIFICATIONS • Experience with processimprovement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Excellent communication, strong … organizational skills and very detail-oriented • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology • Fluency in a foreign language (German, French or Italian) is a plus • Experience in practical application of methodologies such as More ❯
mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean • Communicate effectively in English A day in the life We are seeking an experienced team manager to … with management. • Proficiency verbal and written communication skills in English • Experience in understanding performance metrics and developing them to measure progress against key performance indicators PREFERRED QUALIFICATIONS • Experience with processimprovement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Excellent communication, strong … organizational skills and very detail-oriented • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology • Fluency in a foreign language (German, French or Italian) is a plus • Experience in practical application of methodologies such as More ❯
Christmas Huber+Suhner produce market-leading optical circuit switches for advanced fibre optic communications networks. The programme management team works across the business to deliver product design, software release, and processimprovement projects in the UK and Poland. The team are responsible for ensuring that scope, cost, and schedule are delivered to target and projects are managed in accordance … priorities across projects, making informed decisions to maintain momentum and quality. • Reporting & Communication: Deliver clear, concise updates on project status, risks, and dependencies to leadership and cross-functional teams. • Process Development: Introduce and refine project management processes to improve efficiency and scalability. • Continuous Improvement: Champion a culture of learning and improvement, identifying opportunities to enhance team performance More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Huber+Suhner Polatis
Christmas Huber+Suhner produce market-leading optical circuit switches for advanced fibre optic communications networks. The programme management team works across the business to deliver product design, software release, and processimprovement projects in the UK and Poland. The team are responsible for ensuring that scope, cost, and schedule are delivered to target and projects are managed in accordance … priorities across projects, making informed decisions to maintain momentum and quality. Reporting & Communication: Deliver clear, concise updates on project status, risks, and dependencies to leadership and cross-functional teams. Process Development: Introduce and refine project management processes to improve efficiency and scalability. Continuous Improvement: Champion a culture of learning and improvement, identifying opportunities to enhance team performance More ❯
monthly reporting packs and financial insights for the Senior Leadership Team (SLT) and Board Partner with cross-functional teams to provide strategic financial input on company-wide initiatives Support process improvements and automation within finance to drive efficiency and accuracy Conduct ad-hoc financial modelling and analysis to inform business strategy Act as a systems super-user, ensuring data … equivalent). However, qualified-by-experience candidates will be considered Experience in a professional services environment Proficiency with Power BI or similar BI tools Exposure to system upgrades or processimprovement initiatives Experience preparing Board-level reporting packs What They Offer A strong basic salary between £50,000-£65,000 per annum depending on experience Hybrid/flexible … insurance Up to 28 days holiday plus bank holiday Electric charging points, free on-site parking, discounts in selected retail stores A collaborative and professional environment focused on continuous improvement Opportunities to partner with senior leadership and influence company strategy A role that offers both challenge and career progression within a growing business More ❯
ability to translate complex data into clear, actionable insights and reports. Excellent communication and stakeholder management skills at all organisational levels. Experience in HR project management, system implementation, and process improvement. Knowledge of GDPR and UK data protection requirements. CIPD Level 7 (or equivalent) is desirable. Why Join the business? This is a high-impact role where your expertise More ❯
working within and technical, electronic product companyHigh attention to detail and the ability to undertake data analysis skills to interpret reports, trends and inform operational decisions.Able to demonstrate a process driven mindset to follow and improve service processes in delivering results for customer services.A track record in meeting deadlines and managing multiple tasks through effective time management and prioritisation.An … ability to work cross-functionally with internal teams and external partners.Desirable, but not essential; ISO9001 (or similar) auditor accreditationProfessional qualifications in processimprovement (e.g. Six sigma Yellow or Green belt)IPC certifications relevant to repair and maintenance of electronic equipment (e.g. IPC 610/7711/7721)Other:Understanding of data protection and confidentiality, especially when handling customer More ❯
St. Ives, Cambridgeshire, East Anglia, United Kingdom
M Group
to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational environments, ideally in complex technology delivery roles. Strong technical More ❯
to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational environments, ideally in complex technology delivery roles. Strong technical More ❯